Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 429539 | 6036 | 6/24/2021 8:22:23 AM | 6/24/2021 8:22:24 AM | IVR call: balance | Received call for balance for account 10013536 undefined | 7 | 2 | 5169 | 78 | 78 | 6/24/2021 8:22:24 AM | ||||||||||||||||||||||||||||||
| 429536 | 6775 | 6/24/2021 8:19:46 AM | 6/24/2021 8:19:47 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | 78 | 6/24/2021 8:19:47 AM | ||||||||||||||||||||||||||||||
| 429531 | 6775 | 6/24/2021 8:17:47 AM | 6/24/2021 8:17:48 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | 78 | 6/24/2021 8:17:48 AM | ||||||||||||||||||||||||||||||
| 429532 | 6774 | 6/24/2021 8:16:55 AM | 6/24/2021 8:17:13 AM | IVR call: statement | Received call for statement for account 10146224 undefined | 5893 | 6/24/2021 8:17:13 AM | ||||||||||||||||||||||||||||||||||
| 429514 | 6746 | 6/24/2021 8:10:08 AM | 6/24/2021 8:10:09 AM | IVR call:$278 | Received call for $972 for account 10179250 | 5866 | 6/24/2021 8:10:09 AM | ||||||||||||||||||||||||||||||||||
| 429511 | 6773 | 6/24/2021 8:09:08 AM | 6/24/2021 8:09:09 AM | IVR call: balance | Received call for balance for account 10022221 undefined | 7 | 2 | 5892 | 78 | 78 | 6/24/2021 8:09:09 AM | ||||||||||||||||||||||||||||||
| 429483 | 6772 | 6/24/2021 8:00:26 AM | 6/24/2021 8:00:48 AM | IVR call: meter-reading | Received call for meter-reading for account 10288698 Meter reading: [04253736864] Meter type: [electric] | 10 | 2 | 5891 | 81 | 81 | |||||||||||||||||||||||||||||||
| 429482 | 6772 | 6/24/2021 7:58:18 AM | 6/24/2021 7:58:55 AM | IVR call: meter-reading | Received call for meter-reading for account 10288698 Meter reading: [043] Meter type: [electric] | 10 | 2 | 5891 | 81 | 81 | |||||||||||||||||||||||||||||||
| 6770 | 6/24/2021 7:41:32 AM | 5/19/2022 12:03:20 PM | RATES,WATER ,REFUSE QUERIES | RATES,WATER ,REFUSE QUERIES<br/><b>Journal Number</b>: [169655] | 24 | 3 | 5890 | 2 | 23 | 4 | 58 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-24T07:40:40.194Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-21T09:26:32.146Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-11T12:56:15.786Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-19T10:31:42.632Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-19T12:03:02.148Z"}] | 4 | 58 | 5 | ||||||||||||||||||||||||||
| 429392 | 6769 | 6/24/2021 7:20:11 AM | 6/24/2021 7:20:36 AM | IVR call: statement | Received call for statement for account 10274572 sent message: 468 | 8 | 2 | 5889 | 79 | 79 | 6/24/2021 7:20:36 AM | 116197 | |||||||||||||||||||||||||||||
| 429388 | 6/24/2021 7:17:18 AM | 6/24/2021 7:17:18 AM | IVR call:$277 | Received call for $971 for account undefined | 6/24/2021 7:17:18 AM | ||||||||||||||||||||||||||||||||||||
| 6768 | 6/24/2021 7:16:15 AM | 11/5/2022 1:01:20 PM | WATER QUERY WITH PLUMBERS LETTER | WATER QUERY WITH PLUMBERS LETTER<div><br></div><div><b>QRC RESPONSE: Query Closed</b></div><div><b>Kindly log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs in order to allocate the query</b></div> | 27 | 3 | 5888 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-24T07:15:23.105Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T08:42:42.543Z"}] | 1 | 96 | 230 | 11/5/2022 1:01:19 PM | 3 | 3 | ||||||||||||||||||||||
| 429387 | 6767 | 6/24/2021 7:12:46 AM | 6/24/2021 7:13:07 AM | IVR call: statement | Received call for statement for account 10315804 sent message: 467 | 8 | 2 | 5887 | 79 | 79 | 6/24/2021 7:13:07 AM | 116196 | |||||||||||||||||||||||||||||
| 429376 | 6742 | 6/24/2021 7:00:53 AM | 6/24/2021 7:00:55 AM | IVR call: balance | Received call for balance for account 10414938 undefined | 7 | 2 | 5862 | 78 | 78 | 6/24/2021 7:00:55 AM | ||||||||||||||||||||||||||||||
| 429361 | 4654 | 6/24/2021 6:47:50 AM | 6/24/2021 6:47:51 AM | IVR call: balance | Received call for balance for account 20452261 undefined | 7 | 2 | 3939 | 78 | 78 | 6/24/2021 6:47:51 AM | ||||||||||||||||||||||||||||||
| 429358 | 4655 | 6/24/2021 6:46:24 AM | 6/24/2021 6:46:26 AM | IVR call: balance | Received call for balance for account 20454893 undefined | 7 | 2 | 3940 | 78 | 78 | 6/24/2021 6:46:26 AM | ||||||||||||||||||||||||||||||
| 429340 | 5246 | 6/24/2021 6:32:04 AM | 6/24/2021 6:32:05 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/24/2021 6:32:05 AM | ||||||||||||||||||||||||||||||
| 429332 | 6766 | 6/24/2021 6:22:56 AM | 6/24/2021 6:23:14 AM | IVR call: statement | Received call for statement for account 10359736 undefined | 5886 | 6/24/2021 6:23:14 AM | ||||||||||||||||||||||||||||||||||
| 429326 | 6765 | 6/24/2021 6:15:43 AM | 6/24/2021 6:15:44 AM | IVR call: balance | Received call for balance for account 10006817 undefined | 7 | 2 | 5885 | 78 | 78 | 6/24/2021 6:15:44 AM | ||||||||||||||||||||||||||||||
| 429325 | 6764 | 6/24/2021 6:14:26 AM | 6/24/2021 6:14:28 AM | IVR call: balance | Received call for balance for account 10075350 undefined | 7 | 2 | 5884 | 78 | 78 | 6/24/2021 6:14:28 AM |