Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 431068 | 6609 | 6/25/2021 11:52:07 AM | 6/25/2021 11:52:32 AM | IVR call: statement | Received call for statement for account 10100704 sent message: 509 | 8 | 2 | 4856 | 79 | 79 | 6/25/2021 11:52:32 AM | 116238 | |||||||||||||||||||||||||||||
| 6849 | 6/25/2021 11:51:28 AM | 11/13/2022 10:36:55 AM | Electricity query | Electricity query <div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information logged, ie: no date of dispute and no information as to what the query relates to</div> | 27 | 3 | 5961 | 5 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-25T11:51:29.901Z"}] | 2 | 44 | 11/13/2022 10:36:54 AM | 3 | 3 | |||||||||||||||||||||||
| 6848 | 6/25/2021 11:50:28 AM | 5/31/2022 10:56:05 AM | Water query | Water query - high consumption<div>leak credit journal done , 201804-202110 av 15kl.</div><br/><b>Journal Number</b>: [994365]<br/><b>Journal Amount</b>: [61844.80] | 27 | 3 | 5959 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-25T11:50:30.406Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-30T07:14:03.351Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-21T07:34:06.592Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-21T07:34:10.303Z"}] | 1 | 96 | 6 | 5/31/2022 10:54:42 AM | 2 | 2 | ||||||||||||||||||||||
| 6843 | 6/25/2021 11:49:36 AM | 4/9/2022 10:43:34 AM | Water query | Water query - high consumption | 3 | 5958 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-25T11:49:37.955Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-04-09T10:43:35.141Z"}] | 1 | 67 | 904 | |||||||||||||||||||||||||||
| 431048 | 6847 | 6/25/2021 11:32:47 AM | 6/25/2021 11:33:51 AM | IVR call: statement | Received call for statement for account 10089454 sent message: 508 | 8 | 2 | 5957 | 79 | 79 | 6/25/2021 11:33:51 AM | 116237 | |||||||||||||||||||||||||||||
| 431023 | 6447 | 6/25/2021 11:15:18 AM | 6/25/2021 11:15:19 AM | IVR call: balance | Received call for balance for account 10330394 undefined | 7 | 2 | 5564 | 78 | 78 | 6/25/2021 11:15:19 AM | ||||||||||||||||||||||||||||||
| 431017 | 6846 | 6/25/2021 11:12:40 AM | 6/25/2021 11:12:42 AM | IVR call: balance | Received call for balance for account 10260059 undefined | 7 | 2 | 5956 | 78 | 78 | 6/25/2021 11:12:42 AM | ||||||||||||||||||||||||||||||
| 431007 | 5809 | 6/25/2021 11:07:20 AM | 6/25/2021 11:07:21 AM | IVR call: balance | Received call for balance for account 10386129 undefined | 7 | 2 | 4955 | 78 | 78 | 6/25/2021 11:07:21 AM | ||||||||||||||||||||||||||||||
| 431004 | 6571 | 6/25/2021 11:06:41 AM | 6/25/2021 11:06:43 AM | IVR call: balance | Received call for balance for account 20095468 undefined | 7 | 2 | 5694 | 78 | 78 | 6/25/2021 11:06:43 AM | ||||||||||||||||||||||||||||||
| 430910 | 6845 | 6/25/2021 10:24:27 AM | 6/25/2021 10:24:27 AM | IVR call:$289 | Received call for $983 for account 10029394 | 5955 | 6/25/2021 10:24:27 AM | ||||||||||||||||||||||||||||||||||
| 430898 | 6844 | 6/25/2021 10:19:29 AM | 6/25/2021 10:20:08 AM | IVR call: statement | Received call for statement for account 10012792 sent message: 507 | 8 | 2 | 5954 | 79 | 79 | 6/25/2021 10:20:08 AM | 116236 | |||||||||||||||||||||||||||||
| 430895 | 6796 | 6/25/2021 10:15:17 AM | 6/25/2021 10:15:18 AM | IVR call: balance | Received call for balance for account 10350124 undefined | 7 | 2 | 5912 | 78 | 78 | 6/25/2021 10:15:18 AM | ||||||||||||||||||||||||||||||
| 6842 | 6/25/2021 9:56:05 AM | 3/28/2022 7:23:36 AM | plumber letter | water query please adjust ... | 3 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-06-25T09:55:12.181Z"}] | 1 | 96 | 184 | ||||||||||||||||||||||||||||
| 430851 | 6169 | 6/25/2021 9:52:44 AM | 8/2/2021 7:23:32 AM | IVR call: balance | Received call for balance for account 10018948 undefined | 7 | 2 | 3271 | 78 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:21:52.422Z"}] | 78 | 8/2/2021 7:23:32 AM | 2 | ||||||||||||||||||||||||||||
| 430840 | 6841 | 6/25/2021 9:47:06 AM | 6/25/2021 9:47:08 AM | IVR call: balance | Received call for balance for account 10249090 undefined | 7 | 2 | 5953 | 78 | 78 | 6/25/2021 9:47:08 AM | ||||||||||||||||||||||||||||||
| 430831 | 6840 | 6/25/2021 9:43:34 AM | 6/25/2021 9:43:56 AM | IVR call: statement | Received call for statement for account 10418724 sent message: 506 | 8 | 2 | 5952 | 79 | 79 | 6/25/2021 9:43:56 AM | 116235 | |||||||||||||||||||||||||||||
| 6839 | 6/25/2021 9:38:54 AM | 6/25/2021 9:39:35 AM | ADD WATER AVAILABILTY | BACKCHARGE WATER - 6 MONTHS<br/><b>Journal Number</b>: [966841] | 24 | 3 | 5951 | 2 | 23 | 1 | 58 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-25T09:38:00.732Z"}] | 1 | 58 | 5 | ||||||||||||||||||||||||||
| 430822 | 6837 | 6/25/2021 9:36:46 AM | 6/25/2021 9:36:48 AM | IVR call: balance | Received call for balance for account 10005955 undefined | 7 | 2 | 5949 | 78 | 78 | 6/25/2021 9:36:48 AM | ||||||||||||||||||||||||||||||
| 6838 | 6/25/2021 9:35:47 AM | 3/28/2022 7:10:22 AM | ADD WATER CHARGE | BACKCHARGE WATER AVAILABILITY - 6 MONTHS<br><b>Journal Number</b>: [966865] | 24 | 3 | 5950 | 2 | 23 | 1 | 58 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-25T09:34:53.724Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-01-11T13:50:51.463Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-01-14T09:15:43.947Z"}] | 1 | 58 | 5 | ||||||||||||||||||||||||||
| 430819 | 6837 | 6/25/2021 9:35:17 AM | 6/25/2021 9:35:18 AM | IVR call: balance | Received call for balance for account 10005955 undefined | 7 | 2 | 5949 | 78 | 78 | 6/25/2021 9:35:18 AM |