Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1074763 | 39914 | 2/23/2023 2:06:49 PM | 2/23/2023 2:07:09 PM | IVR call: meter-reading | Received call for meter-reading for account 10399604 Meter reading: [1141168] Meter type: [water] | 10 | 2 | 22339 | 81 | ||||||||||||||||||||||||||||||||
| 1074754 | 39913 | 2/23/2023 2:04:31 PM | 2/23/2023 2:04:46 PM | IVR call: statement | Received call for statement for account 10405331 sent message: 36032 | 8 | 2 | 31111 | 79 | ||||||||||||||||||||||||||||||||
| 39912 | 2/23/2023 1:49:22 PM | 2/23/2023 1:49:26 PM | consumer not happy with water readings(from July 2022 to date) | Consumer say water consumption is very high,no water leaks.Please investigate. | 6 | 3 | 31110 | 21 | 17 | 2 | 23 | 1 | 111 | 21 | |||||||||||||||||||||||||||
| 1074725 | 39911 | 2/23/2023 1:40:51 PM | 2/23/2023 1:40:52 PM | IVR call: balance | Received call for balance for account 10114174 undefined | 7 | 2 | 6029 | 78 | ||||||||||||||||||||||||||||||||
| 39910 | 2/23/2023 1:25:52 PM | 2/23/2023 1:25:55 PM | water | leaking meter reported to w/w re 822156 | 6 | 3 | 31109 | 110 | 17 | 4 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 1074705 | 39909 | 2/23/2023 1:17:13 PM | 2/23/2023 1:17:14 PM | IVR call: balance | Received call for balance for account 10427221 undefined | 7 | 2 | 6031 | 78 | ||||||||||||||||||||||||||||||||
| 1074692 | 39908 | 2/23/2023 12:53:42 PM | 2/23/2023 12:53:43 PM | IVR call: balance | Received call for balance for account 10439984 undefined | 7 | 2 | 29404 | 78 | ||||||||||||||||||||||||||||||||
| 1074684 | 39907 | 2/23/2023 12:45:47 PM | 2/23/2023 12:46:08 PM | IVR call: statement | Received call for statement for account 10416590 sent message: 36018 | 8 | 2 | 29845 | 79 | ||||||||||||||||||||||||||||||||
| 1074683 | 39906 | 2/23/2023 12:45:13 PM | 2/23/2023 12:45:14 PM | IVR call: balance | Received call for balance for account 10416590 undefined | 7 | 2 | 29845 | 78 | ||||||||||||||||||||||||||||||||
| 1074682 | 39905 | 2/23/2023 12:44:28 PM | 2/23/2023 12:44:29 PM | IVR call: balance | Received call for balance for account 10416590 undefined | 7 | 2 | 29845 | 78 | ||||||||||||||||||||||||||||||||
| 1074662 | 39904 | 2/23/2023 12:28:35 PM | 2/23/2023 12:28:36 PM | IVR call: balance | Received call for balance for account 10004187 undefined | 7 | 2 | 14462 | 78 | ||||||||||||||||||||||||||||||||
| 39898 | 2/23/2023 12:25:13 PM | 4/14/2023 9:39:00 AM | Leak | Good day Re: acc 10396534/ ivr ref: 6295 I write regarding my water leak query on the above mentioned account. In March 2021 I had a water leak that was repaired on 10 May 2021, wrote an affidavit in June 2021 stating that, and that I was busy with construction. Got feedback that nothing can be done because I was doing construction which I'm not satisfied with because... 1. The 42 and 49 kl of water that ran down the street was not used on construction. It was a leak that was fixed a month prior on 10 may before digging and the reading dates are 12/04/21 for March and 12/05/21 for April respectively. 2. When I wrote the affidavit on 09 June 2021 digging was taking place and no water was used. 3. It must be noted that by that time the water leak has been repaired for a month already and the last abnormal reading was for April on may 12. 4. I have two 210 lt drums and a refuse bin which I used to store rain water for the project. Minimal to no water was used for the process as my water consumption remained normal throughout and not as I assumed it would be. 5. May I kindly be credited for the water leak of 42kl with reading date of 12/04/21 for March and 49kl for reading date of 12/95/21 for April. Way before construction. Kind regards Charmaine Luke Acc 10396534 Ivr ref 6295 | 23 | 3 | 5388 | 17 | 2 | 23 | 1 | 96 | 145385 | 3102 | |||||||||||||||||||||||||||
| 1074623 | 39903 | 2/23/2023 12:14:22 PM | 2/23/2023 12:14:40 PM | IVR call: statement | Received call for statement for account 10266987 sent message: 36014 | 8 | 2 | 31108 | 79 | ||||||||||||||||||||||||||||||||
| 1074620 | 39902 | 2/23/2023 12:11:38 PM | 2/23/2023 12:11:39 PM | IVR call: balance | Received call for balance for account 10010710 undefined | 7 | 2 | 6044 | 78 | ||||||||||||||||||||||||||||||||
| 1074619 | 39901 | 2/23/2023 12:11:01 PM | 2/23/2023 12:11:02 PM | IVR call: balance | Received call for balance for account 10022865 undefined | 7 | 2 | 6727 | 78 | ||||||||||||||||||||||||||||||||
| 1074609 | 39900 | 2/23/2023 12:02:27 PM | 2/23/2023 12:02:41 PM | IVR call: statement | Received call for statement for account 10010710 sent message: 36012 | 8 | 2 | 6044 | 79 | ||||||||||||||||||||||||||||||||
| 1074608 | 39899 | 2/23/2023 12:01:30 PM | 2/23/2023 12:01:44 PM | IVR call: statement | Received call for statement for account 10022865 sent message: 36011 | 8 | 2 | 6727 | 79 | ||||||||||||||||||||||||||||||||
| 1074572 | 39897 | 2/23/2023 11:39:00 AM | 2/23/2023 11:39:01 AM | IVR call: balance | Received call for balance for account 10292464 undefined | 7 | 2 | 6105 | 78 | ||||||||||||||||||||||||||||||||
| 1074559 | 39896 | 2/23/2023 11:32:50 AM | 2/23/2023 11:33:06 AM | IVR call: statement | Received call for statement for account 20390199 sent message: 36009 | 8 | 2 | 31107 | 79 | ||||||||||||||||||||||||||||||||
| 1074550 | 39895 | 2/23/2023 11:28:47 AM | 2/23/2023 11:29:20 AM | IVR call: statement | Received call for statement for account 10441655 sent message: 36008 | 8 | 2 | 31106 | 79 |