Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 434390 | 6912 | 6/28/2021 12:56:14 PM | 6/28/2021 12:56:39 PM | IVR call: statement | Received call for statement for account 10399320 sent message: 526 | 8 | 2 | 6014 | 79 | 79 | 6/28/2021 12:56:39 PM | 116255 | |||||||||||||||||||||||||||||
| 434380 | 5096 | 6/28/2021 12:53:10 PM | 6/28/2021 12:53:11 PM | IVR call: balance | Received call for balance for account 10013100 undefined | 7 | 2 | 4271 | 78 | 78 | 6/28/2021 12:53:11 PM | ||||||||||||||||||||||||||||||
| 6911 | 6/28/2021 12:51:31 PM | 11/21/2022 12:43:20 PM | leak letter submitted | leak letter submitted <div><br></div><div>Phoned consumer and explained that we need a copy of plumbers letter and to also check for leaks repaired on property.</div><div>Consumer also wanted to know what they must to get there meter read correctly as he reported his mother is deceased and they should send the death certificate. Will log new query for plumbers letter or affidavit once receiving new letter.</div> | 27 | 3 | 6013 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T12:50:36.095Z"}] | 1 | 96 | 11/14/2022 1:53:32 PM | 140043 | 10 | 10 | ||||||||||||||||||||||
| 434369 | 4742 | 6/28/2021 12:48:51 PM | 6/28/2021 12:48:53 PM | IVR call: balance | Received call for balance for account 10244473 undefined | 7 | 2 | 4009 | 78 | 78 | 6/28/2021 12:48:53 PM | ||||||||||||||||||||||||||||||
| 434365 | 4645 | 6/28/2021 12:46:00 PM | 6/28/2021 12:46:00 PM | IVR call: balance | Received call for balance for account 10160416 undefined | 7 | 2 | 3933 | 78 | 78 | 6/28/2021 12:46:00 PM | ||||||||||||||||||||||||||||||
| 434361 | 6909 | 6/28/2021 12:44:44 PM | 6/28/2021 12:44:46 PM | IVR call: balance | Received call for balance for account 10282308 undefined | 7 | 2 | 6012 | 78 | 78 | 6/28/2021 12:44:46 PM | ||||||||||||||||||||||||||||||
| 434355 | 6/28/2021 12:41:19 PM | 6/28/2021 12:41:19 PM | IVR call:$547 | Received call for $1241 for account undefined | 6/28/2021 12:41:19 PM | ||||||||||||||||||||||||||||||||||||
| 434353 | 6/28/2021 12:40:53 PM | 6/28/2021 12:40:53 PM | IVR call:$546 | Received call for $1240 for account undefined | 6/28/2021 12:40:53 PM | ||||||||||||||||||||||||||||||||||||
| 434354 | 6/28/2021 12:40:45 PM | 6/28/2021 12:40:45 PM | IVR call:$545 | Received call for $1239 for account undefined | 6/28/2021 12:40:45 PM | ||||||||||||||||||||||||||||||||||||
| 434351 | 6/28/2021 12:39:34 PM | 6/28/2021 12:39:34 PM | IVR call:$544 | Received call for $1238 for account undefined | 6/28/2021 12:39:34 PM | ||||||||||||||||||||||||||||||||||||
| 434340 | 6/28/2021 12:37:41 PM | 6/28/2021 12:37:42 PM | IVR call:$543 | Received call for $1237 for account undefined | 6/28/2021 12:37:42 PM | ||||||||||||||||||||||||||||||||||||
| 434336 | 6/28/2021 12:36:56 PM | 6/28/2021 12:36:56 PM | IVR call:$542 | Received call for $1236 for account undefined | 6/28/2021 12:36:56 PM | ||||||||||||||||||||||||||||||||||||
| 434321 | 6/28/2021 12:35:00 PM | 6/28/2021 12:35:01 PM | IVR call:$541 | Received call for $1235 for account undefined | 6/28/2021 12:35:01 PM | ||||||||||||||||||||||||||||||||||||
| 434320 | 6/28/2021 12:34:58 PM | 6/28/2021 12:34:58 PM | IVR call:$540 | Received call for $1234 for account undefined | 6/28/2021 12:34:58 PM | ||||||||||||||||||||||||||||||||||||
| 434319 | 6/28/2021 12:34:54 PM | 6/28/2021 12:34:54 PM | IVR call:$539 | Received call for $1233 for account undefined | 6/28/2021 12:34:54 PM | ||||||||||||||||||||||||||||||||||||
| 434315 | 6/28/2021 12:33:39 PM | 6/28/2021 12:33:39 PM | IVR call:$538 | Received call for $1232 for account undefined | 6/28/2021 12:33:39 PM | ||||||||||||||||||||||||||||||||||||
| 434304 | 6/28/2021 12:29:46 PM | 6/28/2021 12:29:46 PM | IVR call:$537 | Received call for $1231 for account undefined | 6/28/2021 12:29:46 PM | ||||||||||||||||||||||||||||||||||||
| 434299 | 6/28/2021 12:27:43 PM | 6/28/2021 12:27:43 PM | IVR call:$536 | Received call for $1230 for account undefined | 6/28/2021 12:27:43 PM | ||||||||||||||||||||||||||||||||||||
| 434298 | 6/28/2021 12:27:38 PM | 6/28/2021 12:27:38 PM | IVR call:$535 | Received call for $1229 for account undefined | 6/28/2021 12:27:38 PM | ||||||||||||||||||||||||||||||||||||
| 434294 | 6/28/2021 12:27:00 PM | 6/28/2021 12:27:00 PM | IVR call:$534 | Received call for $1228 for account undefined | 6/28/2021 12:27:00 PM |