Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6911
LatestTicket
CreatedAt
6/28/2021 12:51:31 PM
UpdatedAt
11/21/2022 12:43:20 PM
Subject
leak letter submitted
Description
leak letter submitted&nbsp;<div><br></div><div>Phoned consumer and explained that we need a copy of plumbers letter and to also check for leaks repaired on property.</div><div>Consumer also wanted to know what they must to get there meter read correctly as he reported his mother is deceased and they should send the death certificate. Will log new query for plumbers letter or affidavit once receiving new letter.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
6013
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T12:50:36.095Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
11/14/2022 1:53:32 PM
Thread
140043
ResolvedBy
10
WasCreatedByCustomer
HasIvrcall
Creator
Updator
10