Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 434532 | 6/28/2021 2:15:22 PM | 6/28/2021 2:15:22 PM | IVR call:$549 | Received call for $1243 for account undefined | 6/28/2021 2:15:22 PM | ||||||||||||||||||||||||||||||||||||
| 434525 | 6936 | 6/28/2021 2:09:06 PM | 6/28/2021 2:09:27 PM | IVR call: statement | Received call for statement for account 10351689 sent message: 530 | 8 | 2 | 6036 | 79 | 79 | 6/28/2021 2:09:27 PM | 116259 | |||||||||||||||||||||||||||||
| 434520 | 6935 | 6/28/2021 2:05:43 PM | 6/28/2021 2:05:44 PM | IVR call: balance | Received call for balance for account 10020288 undefined | 7 | 2 | 6035 | 78 | 78 | 6/28/2021 2:05:44 PM | ||||||||||||||||||||||||||||||
| 434517 | 6935 | 6/28/2021 2:04:29 PM | 6/28/2021 2:04:31 PM | IVR call: balance | Received call for balance for account 10020288 undefined | 7 | 2 | 6035 | 78 | 78 | 6/28/2021 2:04:31 PM | ||||||||||||||||||||||||||||||
| 434514 | 6934 | 6/28/2021 2:03:11 PM | 6/28/2021 2:03:13 PM | IVR call: balance | Received call for balance for account 10020611 undefined | 7 | 2 | 6034 | 78 | 78 | 6/28/2021 2:03:13 PM | ||||||||||||||||||||||||||||||
| 434491 | 6933 | 6/28/2021 1:48:24 PM | 6/28/2021 1:48:26 PM | IVR call: balance | Received call for balance for account 10406648 undefined | 7 | 2 | 6033 | 78 | 78 | 6/28/2021 1:48:26 PM | ||||||||||||||||||||||||||||||
| 434492 | 6932 | 6/28/2021 1:48:13 PM | 8/14/2021 6:55:20 AM | IVR call: statement | Received call for statement for account 10425286 sent message: 529 | 8 | 2 | 3632 | 79 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T06:59:24.863Z"}] | 79 | 8/14/2021 6:55:20 AM | 116258 | 214 | |||||||||||||||||||||||||||
| 434489 | 6/28/2021 1:47:34 PM | 6/28/2021 1:47:35 PM | IVR call:$548 | Received call for $1242 for account undefined | 6/28/2021 1:47:35 PM | ||||||||||||||||||||||||||||||||||||
| 6930 | 6/28/2021 1:39:22 PM | 3/28/2022 7:25:06 AM | REFUSE CHARGED | REQUEST FOR REFUSE REVERSAL.CONSUMER STATES THAT REFUSE NOT COLLECTED BY BCMM.<br><b>Journal Number</b>: [431406]<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6032 | 17 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-28T13:41:25.441Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T11:51:53.760Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T12:09:35.339Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:37:38.112Z"}] | 4 | 120 | 214 | 3/28/2022 7:25:06 AM | 17 | 214 | ||||||||||||||||||||||
| 434475 | 6929 | 6/28/2021 1:35:49 PM | 6/28/2021 1:35:50 PM | IVR call: balance | Received call for balance for account 10427221 undefined | 7 | 2 | 6031 | 78 | 78 | 6/28/2021 1:35:50 PM | ||||||||||||||||||||||||||||||
| 6928 | 6/28/2021 1:34:54 PM | 7/9/2022 8:09:48 AM | 6 months policy | 6 months policy<div><br></div><div>2020/12 billing was back charged 183 days and is equivalent to 6 months. Does not qualify</div><div><br></div><div>Query closed</div> | 27 | 3 | 6030 | 11 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:33:58.926Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-12T19:43:37.250Z"}] | 1 | 95 | 7/9/2022 8:09:48 AM | 3 | 3 | |||||||||||||||||||||||
| 434474 | 4545 | 6/28/2021 1:34:19 PM | 6/28/2021 1:34:37 PM | IVR call: statement | Received call for statement for account 10362529 sent message: 528 | 8 | 2 | 3869 | 79 | 79 | 6/28/2021 1:34:37 PM | 116257 | |||||||||||||||||||||||||||||
| 434471 | 6927 | 6/28/2021 1:33:43 PM | 6/28/2021 1:33:44 PM | IVR call: balance | Received call for balance for account 10114174 undefined | 7 | 2 | 6029 | 78 | 78 | 6/28/2021 1:33:44 PM | ||||||||||||||||||||||||||||||
| 434468 | 6926 | 6/28/2021 1:33:09 PM | 6/28/2021 1:33:10 PM | IVR call: balance | Received call for balance for account 10407282 undefined | 7 | 2 | 6028 | 78 | 78 | 6/28/2021 1:33:10 PM | ||||||||||||||||||||||||||||||
| 6925 | 6/28/2021 1:32:29 PM | 3/28/2022 7:07:05 AM | REFUSE COLLECTION | REQUEST BY CONSUMER FOR REVERSAL OF REFUSE CHARGE. NOT COLLECTED BY BCMM | 4 | 3 | 6027 | 15 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-28T13:34:41.060Z"}] | 4 | 106 | 3/28/2022 7:07:05 AM | 15 | 16 | |||||||||||||||||||||||
| 434465 | 4545 | 6/28/2021 1:31:19 PM | 6/28/2021 1:31:20 PM | IVR call: balance | Received call for balance for account 10362529 undefined | 7 | 2 | 3869 | 78 | 78 | 6/28/2021 1:31:20 PM | ||||||||||||||||||||||||||||||
| 6924 | 6/28/2021 1:29:17 PM | 7/20/2021 12:07:32 PM | late termination | late termination<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><br></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">No change of ownership</td></tr></tbody></table></div> | 27 | 3 | 6026 | 6 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:28:22.400Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:07:05.318Z"}] | 6 | 107 | 7/20/2021 12:07:32 PM | 6 | 214 | |||||||||||||||||||||||
| 434463 | 6909 | 6/28/2021 1:28:48 PM | 6/28/2021 1:28:50 PM | IVR call: balance | Received call for balance for account 10282308 undefined | 7 | 2 | 6012 | 78 | 78 | 6/28/2021 1:28:50 PM | ||||||||||||||||||||||||||||||
| 6923 | 6/28/2021 1:26:19 PM | 5/18/2022 10:35:15 AM | high consumption | WATER QUERY ADJUSTED <br/><b>Journal Number</b>: [791440]<br/><b>Journal Amount</b>: [56008.63] | 27 | 3 | 6025 | 75 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:25:23.730Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-05-17T09:35:49.492Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-05-17T09:36:26.589Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-05-18T10:34:57.991Z"}] | 1 | 101 | 2 | 5/18/2022 10:35:15 AM | 173 | 2 | ||||||||||||||||||||||
| 6922 | 6/28/2021 1:23:43 PM | 7/19/2021 9:27:00 AM | account opened in error | account to be closed, opened in error | 28 | 3 | 6024 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-28T13:22:47.629Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:25:42.421Z"}] | 6 | 59 | 12 |