Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 6950 | 6/29/2021 7:17:17 AM | 10/29/2021 11:57:44 AM | Leak letter | Please assess account for leak credit, affidavit submitted by consumer and filed.<div><br></div><div>2021/08/14- CONSUMPTION STILL HIGH , CONSUMER TO CHECK FOR OTHER LEAKS. H/C REPORTED TO W/W </div><div>REF: #749371</div><div>Duplicate query closed</div> | 27 | 3 | 6049 | 8 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:16:21.238Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-08-14T07:41:07.820Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:32:11.075Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-29T11:51:52.690Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-29T11:56:03.522Z"}] | 1 | 96 | 17 | 10/29/2021 11:57:44 AM | 8 | 17 | ||||||||||||||||||||||
| 6949 | 6/29/2021 7:13:44 AM | 10/8/2022 7:46:41 AM | Leak letter | Please assess account for leak credit, affidavit submitted by consumer and filed.<div><br></div><div>there are no municipal services charging on the account.</div> | 27 | 3 | 6048 | 132 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:12:53.088Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T06:40:24.179Z"}] | 1 | 96 | 6 | 2/12/2022 6:43:40 AM | 137586 | 230 | 6 | |||||||||||||||||||||
| 6948 | 6/29/2021 7:11:51 AM | 2/14/2022 11:40:43 AM | Leak letter | Please assess account for leak credit<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6047 | 10 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:11:04.365Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:38:53.335Z"}] | 1 | 96 | 214 | 2/14/2022 11:40:43 AM | 10 | 214 | ||||||||||||||||||||||
| 6945 | 6/29/2021 7:08:45 AM | 10/8/2022 7:39:23 AM | Leak | Please assess account for leak credit<div><br></div><div>leak credit processed, journal waiting to be authorised</div><br/><b>Journal Number</b>: [642541] | 24 | 3 | 6046 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:07:58.533Z"}] | 1 | 96 | 11 | |||||||||||||||||||||||||
| 6946 | 6/29/2021 7:06:21 AM | 6/29/2021 7:06:23 AM | 2 | 6045 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-29T07:05:25.062Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 434852 | 6947 | 6/29/2021 7:05:52 AM | 6/29/2021 7:06:10 AM | IVR call: statement | Received call for statement for account 10010710 sent message: 538 | 8 | 2 | 6044 | 79 | 79 | 6/29/2021 7:06:10 AM | 116267 | |||||||||||||||||||||||||||||
| 434853 | 6355 | 6/29/2021 7:05:50 AM | 6/29/2021 7:06:07 AM | IVR call: statement | Received call for statement for account 10368962 sent message: 537 | 8 | 2 | 5474 | 79 | 79 | 6/29/2021 7:06:07 AM | 116266 | |||||||||||||||||||||||||||||
| 434830 | 4909 | 6/29/2021 6:55:56 AM | 6/29/2021 6:55:57 AM | IVR call: balance | Received call for balance for account 10419878 undefined | 7 | 2 | 4106 | 78 | 78 | 6/29/2021 6:55:57 AM | ||||||||||||||||||||||||||||||
| 434818 | 6944 | 6/29/2021 6:48:51 AM | 6/29/2021 6:48:51 AM | IVR call:$551 | Received call for $1245 for account 10281032 | 3216 | 6/29/2021 6:48:51 AM | ||||||||||||||||||||||||||||||||||
| 434809 | 4708 | 6/29/2021 6:40:41 AM | 6/29/2021 6:40:42 AM | IVR call: balance | Received call for balance for account 10007584 undefined | 7 | 2 | 3987 | 78 | 78 | 6/29/2021 6:40:42 AM | ||||||||||||||||||||||||||||||
| 434806 | 4708 | 6/29/2021 6:39:38 AM | 6/29/2021 6:39:40 AM | IVR call: balance | Received call for balance for account 10007584 undefined | 7 | 2 | 3987 | 78 | 78 | 6/29/2021 6:39:40 AM | ||||||||||||||||||||||||||||||
| 434796 | 4949 | 6/29/2021 6:34:48 AM | 6/29/2021 6:34:49 AM | IVR call: balance | Received call for balance for account 10287533 undefined | 7 | 2 | 4140 | 78 | 78 | 6/29/2021 6:34:49 AM | ||||||||||||||||||||||||||||||
| 434786 | 6796 | 6/29/2021 6:28:29 AM | 6/29/2021 6:28:53 AM | IVR call: statement | Received call for statement for account 10350124 sent message: 536 | 8 | 2 | 5912 | 79 | 79 | 6/29/2021 6:28:53 AM | 116265 | |||||||||||||||||||||||||||||
| 434784 | 6796 | 6/29/2021 6:27:38 AM | 6/29/2021 6:27:39 AM | IVR call: balance | Received call for balance for account 10350124 undefined | 7 | 2 | 5912 | 78 | 78 | 6/29/2021 6:27:39 AM | ||||||||||||||||||||||||||||||
| 434781 | 6943 | 6/29/2021 6:26:11 AM | 6/29/2021 6:26:13 AM | IVR call: balance | Received call for balance for account 10060337 undefined | 7 | 2 | 6043 | 78 | 78 | 6/29/2021 6:26:13 AM | ||||||||||||||||||||||||||||||
| 434778 | 6763 | 6/29/2021 6:24:58 AM | 6/29/2021 6:25:00 AM | IVR call: balance | Received call for balance for account 10011097 undefined | 7 | 2 | 5883 | 78 | 78 | 6/29/2021 6:25:00 AM | ||||||||||||||||||||||||||||||
| 434776 | 6941 | 6/29/2021 6:21:58 AM | 6/29/2021 6:22:31 AM | IVR call: statement | Received call for statement for account 10024226 sent message: 535 | 8 | 2 | 6041 | 79 | 79 | 6/29/2021 6:22:31 AM | 116264 | |||||||||||||||||||||||||||||
| 434771 | 6941 | 6/29/2021 6:20:31 AM | 6/29/2021 6:20:33 AM | IVR call: balance | Received call for balance for account 10024226 undefined | 7 | 2 | 6041 | 78 | 78 | 6/29/2021 6:20:33 AM | ||||||||||||||||||||||||||||||
| 434767 | 6942 | 6/29/2021 6:18:23 AM | 6/29/2021 6:18:42 AM | IVR call: statement | Received call for statement for account 10131703 sent message: 534 | 8 | 2 | 6042 | 79 | 79 | 6/29/2021 6:18:42 AM | 116263 | |||||||||||||||||||||||||||||
| 434765 | 6942 | 6/29/2021 6:17:13 AM | 6/29/2021 6:17:14 AM | IVR call: balance | Received call for balance for account 10131703 undefined | 7 | 2 | 6042 | 78 | 78 | 6/29/2021 6:17:14 AM |