Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6966 | 6/29/2021 7:40:05 AM | 11/9/2022 1:33:26 PM | Leak letter | Affidavit submitted by consumer <div><br><div>QRC RESPONSE: Query closed due to W/Off debtor type</div><div>No plumbers letter traced. If repairs were done, consumer to log a new query and upload signed copy of plumbers letter</div></div> | 27 | 3 | 6065 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:39:08.868Z"}] | 1 | 96 | 11/9/2022 1:33:25 PM | 3 | 3 | |||||||||||||||||||||||
| 434919 | 6853 | 6/29/2021 7:40:03 AM | 6/29/2021 7:40:03 AM | IVR call: balance | Received call for balance for account 10040566 undefined | 7 | 2 | 5964 | 78 | 78 | 6/29/2021 7:40:03 AM | ||||||||||||||||||||||||||||||
| 434917 | 6965 | 6/29/2021 7:39:18 AM | 6/29/2021 7:39:36 AM | IVR call: statement | Received call for statement for account 10055334 sent message: 544 | 8 | 2 | 6064 | 79 | 79 | 6/29/2021 7:39:36 AM | 116273 | |||||||||||||||||||||||||||||
| 434916 | 6853 | 6/29/2021 7:39:05 AM | 6/29/2021 7:39:06 AM | IVR call: balance | Received call for balance for account 10040566 undefined | 7 | 2 | 5964 | 78 | 78 | 6/29/2021 7:39:06 AM | ||||||||||||||||||||||||||||||
| 6963 | 6/29/2021 7:36:41 AM | 10/30/2022 7:43:31 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>QRC RESPONSE: Query resolved under ref #16853 with a 06 month policy adjustment.</div><div><br></div> | 27 | 3 | 6063 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:35:45.479Z"}] | 1 | 96 | 10/30/2022 7:43:31 AM | 3 | 3 | |||||||||||||||||||||||
| 434909 | 6964 | 6/29/2021 7:36:07 AM | 6/29/2021 7:36:25 AM | IVR call: statement | Received call for statement for account 10406614 sent message: 543 | 8 | 2 | 6062 | 79 | 79 | 6/29/2021 7:36:25 AM | 116272 | |||||||||||||||||||||||||||||
| 434905 | 6962 | 6/29/2021 7:34:06 AM | 6/29/2021 7:34:06 AM | IVR call:$552 | Received call for $1246 for account 10374546 | 6061 | 6/29/2021 7:34:06 AM | ||||||||||||||||||||||||||||||||||
| 6961 | 6/29/2021 7:31:51 AM | 3/12/2023 12:09:16 PM | Leak letter | Affidavit submitted by consumer and filed.<div>Consumer needs to make an arrangement.</div> | 30 | 3 | 6060 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:30:55.290Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:32:15.011Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 6960 | 6/29/2021 7:29:46 AM | 2/12/2022 7:00:07 AM | Leak letter | Affidavit submitted by consumer and filed | 30 | 3 | 6059 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:28:50.620Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T07:00:07.510Z"}] | 1 | 96 | 17 | ||||||||||||||||||||||||||
| 434893 | 6959 | 6/29/2021 7:29:21 AM | 6/29/2021 7:29:22 AM | IVR call: balance | Received call for balance for account 10380189 undefined | 7 | 2 | 6058 | 78 | 78 | 6/29/2021 7:29:22 AM | ||||||||||||||||||||||||||||||
| 434891 | 6959 | 6/29/2021 7:28:04 AM | 6/29/2021 7:28:05 AM | IVR call: balance | Received call for balance for account 10380189 undefined | 7 | 2 | 6058 | 78 | 78 | 6/29/2021 7:28:05 AM | ||||||||||||||||||||||||||||||
| 6958 | 6/29/2021 7:26:56 AM | 2/6/2023 7:44:10 AM | water query | high water consumption in 2020 and the current readings 2165<br/><b>Journal Number</b>: [735399]<br/><b>Journal Amount</b>: [-R1,100.53] | 27 | 3 | 6057 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-29T07:26:00.609Z"}] | 1 | 67 | 2/6/2023 7:44:03 AM | 134478 | 3 | 3 | ||||||||||||||||||||||
| 6956 | 6/29/2021 7:25:48 AM | 10/8/2022 7:59:03 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>Inactive account with no services. Query Closed</div> | 27 | 3 | 6056 | 5 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:24:52.677Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T11:09:37.758Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T13:03:45.996Z"}] | 1 | 96 | 3 | 2/11/2022 1:06:08 PM | 137592 | 5 | 3 | |||||||||||||||||||||
| 434882 | 6957 | 6/29/2021 7:23:11 AM | 6/29/2021 7:23:37 AM | IVR call: statement | Received call for statement for account 10371408 sent message: 542 | 8 | 2 | 6055 | 79 | 79 | 6/29/2021 7:23:37 AM | 116271 | |||||||||||||||||||||||||||||
| 434879 | 6952 | 6/29/2021 7:19:41 AM | 6/29/2021 7:20:04 AM | IVR call: statement | Received call for statement for account 10396452 sent message: 541 | 8 | 2 | 6051 | 79 | 79 | 6/29/2021 7:20:04 AM | 116270 | |||||||||||||||||||||||||||||
| 6955 | 6/29/2021 7:19:33 AM | 10/8/2022 7:55:59 AM | Leak letter | Plumber's repost has been submitted by consumer and filed.<div>W/offs,closed query</div> | 27 | 3 | 6054 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T07:18:37.779Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T09:12:27.644Z"}] | 1 | 96 | 17 | 2/12/2022 9:13:01 AM | 137591 | 17 | 17 | |||||||||||||||||||||
| 434877 | 6954 | 6/29/2021 7:18:43 AM | 6/29/2021 7:19:10 AM | IVR call: statement | Received call for statement for account 10292919 sent message: 540 | 8 | 2 | 6053 | 79 | 79 | 6/29/2021 7:19:10 AM | 116269 | |||||||||||||||||||||||||||||
| 434876 | 6953 | 6/29/2021 7:18:14 AM | 6/29/2021 7:18:15 AM | IVR call: balance | Received call for balance for account 10105939 undefined | 7 | 2 | 6052 | 78 | 78 | 6/29/2021 7:18:15 AM | ||||||||||||||||||||||||||||||
| 434875 | 6952 | 6/29/2021 7:17:54 AM | 6/29/2021 7:17:55 AM | IVR call: balance | Received call for balance for account 10396452 undefined | 7 | 2 | 6051 | 78 | 78 | 6/29/2021 7:17:55 AM | ||||||||||||||||||||||||||||||
| 434874 | 6951 | 6/29/2021 7:17:42 AM | 6/29/2021 7:18:05 AM | IVR call: statement | Received call for statement for account 10427795 sent message: 539 | 8 | 2 | 6050 | 79 | 79 | 6/29/2021 7:18:05 AM | 116268 |