Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 435320 | 6769 | 6/29/2021 10:02:37 AM | 6/29/2021 10:02:58 AM | IVR call: statement | Received call for statement for account 10274572 sent message: 561 | 8 | 2 | 5889 | 79 | 79 | 6/29/2021 10:02:58 AM | 116290 | |||||||||||||||||||||||||||||
| 435319 | 7036 | 6/29/2021 10:02:12 AM | 6/29/2021 10:02:43 AM | IVR call: statement | Received call for statement for account 10075161 sent message: 560 | 8 | 2 | 6134 | 79 | 79 | 6/29/2021 10:02:43 AM | 116289 | |||||||||||||||||||||||||||||
| 435317 | 7035 | 6/29/2021 10:01:20 AM | 6/29/2021 10:01:21 AM | IVR call: balance | Received call for balance for account 10294420 undefined | 7 | 2 | 6133 | 78 | 78 | 6/29/2021 10:01:21 AM | ||||||||||||||||||||||||||||||
| 435312 | 7034 | 6/29/2021 10:00:44 AM | 6/29/2021 10:00:45 AM | IVR call: balance | Received call for balance for account 10204420 undefined | 7 | 2 | 6132 | 78 | 78 | 6/29/2021 10:00:45 AM | ||||||||||||||||||||||||||||||
| 7005 | 6/29/2021 9:59:28 AM | 3/28/2022 7:10:22 AM | Water query | Water meter - High consumption | 3 | 6131 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-29T09:58:32.400Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 7033 | 6/29/2021 9:58:22 AM | 4/12/2022 9:47:18 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY | 3 | 6130 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-29T09:57:27.101Z"}] | 1 | 67 | 14 | |||||||||||||||||||||||||||
| 435280 | 7032 | 6/29/2021 9:46:31 AM | 6/29/2021 9:46:32 AM | IVR call: balance | Received call for balance for account 10160042 undefined | 7 | 2 | 6129 | 78 | 78 | 6/29/2021 9:46:32 AM | ||||||||||||||||||||||||||||||
| 7031 | 6/29/2021 9:42:13 AM | 4/12/2022 9:43:30 AM | REFUSE CHARGED | REQUEST FOR REVERSAL OF REFUSE CHARGED,NOT COLLECTED BY BCMM<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl65" width="338" style="height:14.4pt;width:253pt">REVERSED</td></tr></tbody></table></div> | 4 | 3 | 6128 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T09:42:20.043Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T06:58:42.580Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T07:02:02.435Z"}] | 4 | 106 | 4/12/2022 9:43:30 AM | 7 | 4 | |||||||||||||||||||||||
| 7030 | 6/29/2021 9:37:29 AM | 4/12/2022 9:43:30 AM | REFUSE CHARGED | REQUEST FOR REVERSAL OF CHARGE DUE TO NO COLLECTION BY BCMM | 3 | 6127 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T09:37:35.728Z"}] | 4 | 106 | 16 | |||||||||||||||||||||||||||
| 435250 | 6742 | 6/29/2021 9:34:45 AM | 6/29/2021 9:35:03 AM | IVR call: statement | Received call for statement for account 10414938 sent message: 559 | 8 | 2 | 5862 | 79 | 79 | 6/29/2021 9:35:03 AM | 116288 | |||||||||||||||||||||||||||||
| 7028 | 6/29/2021 9:33:54 AM | 3/28/2022 7:08:29 AM | REFUSE CHARGED | REQUEST FOR REFUSE REVERSAL DUE TO NO COLLECTION BY BCMM | 27 | 3 | 6126 | 6 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T09:34:06.032Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:38:45.807Z"}] | 4 | 106 | 3/28/2022 7:08:29 AM | 6 | 4 | |||||||||||||||||||||||
| 7026 | 6/29/2021 9:30:35 AM | 3/28/2022 6:35:04 AM | REFUSE CHARGE | REQUEST TO HAVE REFUSE REVERSED DUE TO NO COLLECTION BY BCMM | 27 | 3 | 6125 | 5 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T09:31:07.957Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:40:10.930Z"}] | 4 | 106 | 3/28/2022 6:35:04 AM | 5 | 4 | |||||||||||||||||||||||
| 7027 | 6/29/2021 9:30:26 AM | 1/22/2023 6:08:57 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>leak credit adjustment done for 20210327, average 7kl</div><br/><b>Journal Number</b>: [642559]<br/><b>Journal Amount</b>: [-R3,703.87] | 27 | 3 | 6124 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T09:29:30.706Z"}] | 1 | 96 | 1/22/2023 6:08:52 AM | 3 | 3 | |||||||||||||||||||||||
| 7025 | 6/29/2021 9:27:53 AM | 6/29/2021 12:16:12 PM | Leak letter | Leak letter submitted by consumer and filed. | 30 | 3 | 6123 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T09:26:57.306Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T12:15:13.379Z"}] | 1 | 96 | 173 | ||||||||||||||||||||||||||
| 435232 | 4882 | 6/29/2021 9:26:36 AM | 6/29/2021 9:27:04 AM | IVR call: meter-reading | Received call for meter-reading for account 10412793 Meter reading: [01210834] Meter type: [electric] | 10 | 2 | 4079 | 81 | 81 | |||||||||||||||||||||||||||||||
| 435231 | 5528 | 6/29/2021 9:26:15 AM | 6/29/2021 9:26:17 AM | IVR call: balance | Received call for balance for account 10063564 undefined | 7 | 2 | 4696 | 78 | 78 | 6/29/2021 9:26:17 AM | ||||||||||||||||||||||||||||||
| 435219 | 7024 | 6/29/2021 9:23:26 AM | 5/18/2022 9:36:53 AM | IVR call: balance | Received call for balance for account 10065546 undefined | 7 | 2 | 6122 | 78 | [{"op":"R","uid":"56","un":"entlet","dt":"2022-05-18T09:36:53.619Z"}] | 78 | 5/18/2022 9:36:53 AM | 56 | ||||||||||||||||||||||||||||
| 435201 | 7023 | 6/29/2021 9:12:45 AM | 6/29/2021 9:12:46 AM | IVR call: balance | Received call for balance for account 10377755 undefined | 7 | 2 | 6121 | 78 | 78 | 6/29/2021 9:12:46 AM | ||||||||||||||||||||||||||||||
| 435195 | 7022 | 6/29/2021 9:09:25 AM | 6/29/2021 9:09:26 AM | IVR call: balance | Received call for balance for account 10241647 undefined | 7 | 2 | 6120 | 78 | 78 | 6/29/2021 9:09:26 AM | ||||||||||||||||||||||||||||||
| 435194 | 7021 | 6/29/2021 9:08:36 AM | 6/29/2021 9:08:36 AM | IVR call: balance | Received call for balance for account 10115662 undefined | 7 | 2 | 6119 | 78 | 78 | 6/29/2021 9:08:36 AM |