Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 7063 | 6/29/2021 12:27:09 PM | 6/29/2021 12:28:05 PM | late termination | late termination | 30 | 3 | 6164 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T12:28:45.179Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T12:29:02.145Z"}] | 6 | 107 | 13 | ||||||||||||||||||||||||||
| 7067 | 6/29/2021 12:25:03 PM | 10/8/2022 6:53:55 AM | leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>debt write off on account</div> | 27 | 3 | 6163 | 4 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T12:24:07.012Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:32:21.264Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:37:46.486Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:37:58.956Z"}] | 1 | 101 | 13 | 2/12/2022 8:38:11 AM | 137580 | 4 | 11 | |||||||||||||||||||||
| 435625 | 7066 | 6/29/2021 12:20:23 PM | 6/29/2021 12:20:25 PM | IVR call: balance | Received call for balance for account 10151047 undefined | 7 | 2 | 6162 | 78 | 78 | 6/29/2021 12:20:25 PM | ||||||||||||||||||||||||||||||
| 7065 | 6/29/2021 12:19:29 PM | 10/8/2022 7:05:07 AM | Leak letter | Affidavit submitted by consumer and filed.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6161 | 5 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-29T12:18:33.125Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T11:47:20.851Z"}] | 1 | 96 | 214 | 2/14/2022 11:49:27 AM | 137582 | 5 | 214 | |||||||||||||||||||||
| 435618 | 7064 | 6/29/2021 12:16:29 PM | 6/29/2021 12:16:47 PM | IVR call: statement | Received call for statement for account 10430157 sent message: 568 | 8 | 2 | 6160 | 79 | 79 | 6/29/2021 12:16:47 PM | 116297 | |||||||||||||||||||||||||||||
| 7062 | 6/29/2021 12:12:04 PM | 11/13/2022 7:02:11 AM | PLUMBERS LETTER SUBMITTED | PLUMBERS LETTER SUBMITTED<div><br></div><div>QRC RESPONSE: Query Closed</div><div>No plumbers letter traced and no other details provided to assess the period of repairs.</div><div>Consumer to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div><div><br></div> | 27 | 3 | 6159 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T12:13:40.485Z"}] | 1 | 96 | 11/13/2022 7:02:11 AM | 3 | 3 | |||||||||||||||||||||||
| 7061 | 6/29/2021 12:05:45 PM | 8/26/2021 1:24:27 PM | REFUSE CHARGED | REQUEST FOR REVERSAL THEREOF,NOT COLLECTED BY BCMM | 4 | 3 | 6158 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T12:04:50.170Z"}] | 4 | 106 | 8/26/2021 1:24:27 PM | 173 | 16 | |||||||||||||||||||||||
| 7056 | 6/29/2021 12:00:33 PM | 8/26/2021 11:25:26 AM | REFUSE CHARGE | REQUEST FOR REVERSAL OF CHARGES,NOT COLLECTED BY BCMM | 4 | 3 | 6157 | 74 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T11:59:43.882Z"}] | 4 | 106 | 8/26/2021 11:25:26 AM | 172 | 16 | |||||||||||||||||||||||
| 435592 | 7059 | 6/29/2021 11:52:04 AM | 6/29/2021 11:52:05 AM | IVR call: balance | Received call for balance for account 10359008 undefined | 7 | 2 | 6155 | 78 | 78 | 6/29/2021 11:52:05 AM | ||||||||||||||||||||||||||||||
| 7060 | 6/29/2021 11:51:24 AM | 7/3/2022 1:17:40 PM | late termination | late termination <div><br></div><div>-ownership transfered</div> | 27 | 3 | 6156 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T11:52:40.841Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:07:08.581Z"}] | 6 | 107 | 7/3/2022 1:17:40 PM | 13 | 13 | |||||||||||||||||||||||
| 435587 | 7059 | 6/29/2021 11:50:40 AM | 6/29/2021 11:50:42 AM | IVR call: balance | Received call for balance for account 10359008 undefined | 7 | 2 | 6155 | 78 | 78 | 6/29/2021 11:50:42 AM | ||||||||||||||||||||||||||||||
| 435585 | 7058 | 6/29/2021 11:48:50 AM | 6/29/2021 11:48:51 AM | IVR call: balance | Received call for balance for account 10050371 undefined | 7 | 2 | 6154 | 78 | 78 | 6/29/2021 11:48:51 AM | ||||||||||||||||||||||||||||||
| 7057 | 6/29/2021 11:43:14 AM | 2/14/2022 12:55:26 PM | late termination | late termination<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6153 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T11:44:31.418Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:53:39.414Z"}] | 6 | 76 | 214 | 2/14/2022 12:55:26 PM | 230 | 214 | ||||||||||||||||||||||
| 435563 | 7055 | 6/29/2021 11:39:01 AM | 6/29/2021 11:39:26 AM | IVR call: statement | Received call for statement for account 10262972 sent message: 567 | 8 | 2 | 6152 | 79 | 79 | 6/29/2021 11:39:26 AM | 116296 | |||||||||||||||||||||||||||||
| 435562 | 7055 | 6/29/2021 11:38:04 AM | 10/21/2022 1:19:40 PM | 3 water meters charged to account. | 3 water meters charged to this account.Please investigate. | 6 | 3 | 6152 | 2 | 23 | 78 | 1 | 112 | 21 | |||||||||||||||||||||||||||
| 7054 | 6/29/2021 11:35:03 AM | 7/3/2022 1:16:24 PM | LATE TERMINATION PROPERTY HAS BEEN SOLD | LATE TERMINATION PROPERTY HAS BEEN SOLD<div><br></div><div>-account closed and finalised <br></div> | 27 | 3 | 6151 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-29T11:34:07.508Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:49:29.570Z"}] | 6 | 107 | 7/3/2022 1:16:24 PM | 13 | 13 | |||||||||||||||||||||||
| 435555 | 7053 | 6/29/2021 11:34:28 AM | 6/29/2021 11:34:44 AM | IVR call: statement | Received call for statement for account 10429640 sent message: 566 | 8 | 2 | 6150 | 79 | 79 | 6/29/2021 11:34:44 AM | 116295 | |||||||||||||||||||||||||||||
| 435554 | 7053 | 6/29/2021 11:33:14 AM | 6/29/2021 11:33:30 AM | IVR call: statement | Received call for statement for account 10429640 sent message: 565 | 8 | 2 | 6150 | 79 | 79 | 6/29/2021 11:33:30 AM | 116294 | |||||||||||||||||||||||||||||
| 435552 | 7053 | 6/29/2021 11:32:24 AM | 6/29/2021 11:32:26 AM | IVR call: balance | Received call for balance for account 10429640 undefined | 7 | 2 | 6150 | 78 | 78 | 6/29/2021 11:32:26 AM | ||||||||||||||||||||||||||||||
| 435548 | 6/29/2021 11:30:28 AM | 6/29/2021 11:30:28 AM | IVR call:$555 | Received call for $1249 for account undefined | 6/29/2021 11:30:28 AM |