Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
7056
-
LatestTicket
-
-
CreatedAt
-
6/29/2021 12:00:33 PM
-
UpdatedAt
-
8/26/2021 11:25:26 AM
-
Subject
-
REFUSE CHARGE
-
Description
-
REQUEST FOR REVERSAL OF CHARGES,NOT COLLECTED BY BCMM
-
Priority
-
-
Disposition
-
4
-
ConversationType
-
3
-
Parent
-
-
Account
-
6157
-
OpenedBy
-
-
AssignedTo
-
74
-
Region
-
2
-
Department
-
23
-
QueryType
-
4
-
SubQueryType
-
106
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-29T11:59:43.882Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
4
-
Subcategory
-
106
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
8/26/2021 11:25:26 AM
-
Thread
-
-
ResolvedBy
-
172
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
16