Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 435755 | 7081 | 6/29/2021 1:35:33 PM | 6/29/2021 1:35:35 PM | IVR call: balance | Received call for balance for account 10356427 undefined | 7 | 2 | 6177 | 78 | 78 | 6/29/2021 1:35:35 PM | ||||||||||||||||||||||||||||||
| 435753 | 7080 | 6/29/2021 1:35:04 PM | 6/29/2021 1:35:21 PM | IVR call: statement | Received call for statement for account 10424641 sent message: 575 | 8 | 2 | 6176 | 79 | 79 | 6/29/2021 1:35:21 PM | 116304 | |||||||||||||||||||||||||||||
| 435750 | 7079 | 6/29/2021 1:34:12 PM | 6/29/2021 1:34:12 PM | IVR call:$556 | Received call for $1250 for account 10011827 | 6175 | 6/29/2021 1:34:12 PM | ||||||||||||||||||||||||||||||||||
| 435732 | 7078 | 6/29/2021 1:25:53 PM | 6/29/2021 1:25:55 PM | IVR call: balance | Received call for balance for account 10398590 undefined | 7 | 2 | 6174 | 78 | 78 | 6/29/2021 1:25:55 PM | ||||||||||||||||||||||||||||||
| 435714 | 7077 | 6/29/2021 1:13:50 PM | 6/29/2021 1:13:52 PM | IVR call: balance | Received call for balance for account 10249290 undefined | 7 | 2 | 6173 | 78 | 78 | 6/29/2021 1:13:52 PM | ||||||||||||||||||||||||||||||
| 435713 | 7076 | 6/29/2021 1:12:44 PM | 6/29/2021 1:12:46 PM | IVR call: balance | Received call for balance for account 10026416 undefined | 7 | 2 | 6172 | 78 | 78 | 6/29/2021 1:12:46 PM | ||||||||||||||||||||||||||||||
| 435709 | 4668 | 6/29/2021 1:09:42 PM | 6/29/2021 1:09:43 PM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | 78 | 6/29/2021 1:09:43 PM | ||||||||||||||||||||||||||||||
| 435702 | 4668 | 6/29/2021 1:04:04 PM | 6/29/2021 1:04:06 PM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | 78 | 6/29/2021 1:04:06 PM | ||||||||||||||||||||||||||||||
| 7075 | 6/29/2021 1:03:45 PM | 2/18/2022 10:54:22 AM | late termination | late termination<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 6171 | 12 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T13:05:18.028Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:08:12.073Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:53:44.887Z"}] | 6 | 122 | 214 | 2/18/2022 10:54:22 AM | 12 | 214 | ||||||||||||||||||||||
| 435701 | 5372 | 6/29/2021 1:03:05 PM | 6/29/2021 1:03:06 PM | IVR call: balance | Received call for balance for account 20428614 undefined | 7 | 2 | 4539 | 78 | 78 | 6/29/2021 1:03:06 PM | ||||||||||||||||||||||||||||||
| 435700 | 7074 | 6/29/2021 1:02:29 PM | 6/29/2021 1:02:53 PM | IVR call: statement | Received call for statement for account 10274518 sent message: 574 | 8 | 2 | 6170 | 79 | 79 | 6/29/2021 1:02:53 PM | 116303 | |||||||||||||||||||||||||||||
| 7073 | 6/29/2021 12:59:57 PM | 6/18/2022 7:03:11 AM | leak fixed by w/w | leak fixed by w/w<div><br></div><div>Duplicate Query closed on REF#21867 - Under review with billing</div> | 27 | 3 | 6169 | 7 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T13:01:31.096Z"}] | 1 | 100 | 6/18/2022 7:03:11 AM | 3 | 3 | |||||||||||||||||||||||
| 435693 | 7072 | 6/29/2021 12:58:23 PM | 6/29/2021 12:58:46 PM | IVR call: statement | Received call for statement for account 10375662 sent message: 573 | 8 | 2 | 6168 | 79 | 79 | 6/29/2021 12:58:46 PM | 116302 | |||||||||||||||||||||||||||||
| 435692 | 7072 | 6/29/2021 12:57:15 PM | 6/29/2021 12:57:16 PM | IVR call: balance | Received call for balance for account 10375662 undefined | 7 | 2 | 6168 | 78 | 78 | 6/29/2021 12:57:16 PM | ||||||||||||||||||||||||||||||
| 435689 | 7072 | 6/29/2021 12:55:56 PM | 6/29/2021 12:55:57 PM | IVR call: balance | Received call for balance for account 10375662 undefined | 7 | 2 | 6168 | 78 | 78 | 6/29/2021 12:55:57 PM | ||||||||||||||||||||||||||||||
| 435688 | 7071 | 6/29/2021 12:55:25 PM | 6/29/2021 12:55:55 PM | IVR call: statement | Received call for statement for account 10012591 sent message: 572 | 8 | 2 | 851 | 79 | 79 | 6/29/2021 12:55:55 PM | 116301 | |||||||||||||||||||||||||||||
| 435674 | 4964 | 6/29/2021 12:46:07 PM | 6/29/2021 12:46:25 PM | IVR call: statement | Received call for statement for account 10392746 sent message: 571 | 8 | 2 | 4155 | 79 | 79 | 6/29/2021 12:46:25 PM | 116300 | |||||||||||||||||||||||||||||
| 7070 | 6/29/2021 12:42:38 PM | 7/3/2022 1:14:42 PM | 6 months policy | 6 months policy <div><br></div><div>-unread period does not qualify for policy </div> | 27 | 3 | 6167 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-29T12:44:13.353Z"}] | 1 | 95 | 7/3/2022 1:14:42 PM | 13 | 13 | |||||||||||||||||||||||
| 435665 | 7069 | 6/29/2021 12:41:00 PM | 6/29/2021 12:41:22 PM | IVR call: statement | Received call for statement for account 10430081 sent message: 570 | 8 | 2 | 6165 | 79 | 79 | 6/29/2021 12:41:22 PM | 116299 | |||||||||||||||||||||||||||||
| 435640 | 7068 | 6/29/2021 12:33:08 PM | 6/29/2021 12:33:29 PM | IVR call: statement | Received call for statement for account 10413409 sent message: 569 | 8 | 2 | 1076 | 79 | 79 | 6/29/2021 12:33:29 PM | 116298 |