Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
39969 2/24/2023 9:10:30 AM 2/24/2023 9:10:33 AM WATER PLEASE TRANSFER WATER METERE TO THE NEW OWNERS ACCOUNT (LATE ETRMINATION) 6 3 31121 114 17 2 23 1 112 201
1075485 39968 2/24/2023 8:57:26 AM 2/24/2023 8:57:27 AM IVR call: balance Received call for balance for account 10277546 undefined 7 2 31117 78
1075473 39967 2/24/2023 8:51:30 AM 2/24/2023 8:51:30 AM IVR call:? Received call for ? for account 10385319 7276
1075470 39966 2/24/2023 8:50:16 AM 2/24/2023 8:50:31 AM IVR call: statement Received call for statement for account 10385319 sent message: 36070 8 2 7276 79
1075468 39965 2/24/2023 8:49:01 AM 2/24/2023 8:49:03 AM IVR call: balance Received call for balance for account 10385319 undefined 7 2 7276 78
1801 2/24/2023 8:48:52 AM 2/24/2023 8:48:56 AM water query- Recon-2021( refer to account dated 25.11.2021,which I have attached, the meter was changed, double billing on water as these figures have already been charged on the old meter number X-XCS140) also on this account it states previous water meter reading was 1340, this is no where to be found on the BCMM accounts? So when was this meter replaced?<div><br></div><div>Recon-2022( refer to account dated 20.02.2022, which I have attached, the usage was 14kl which has been over charged, as 14kl should have cost R356.44 and not R1347.97.</div> 6 3 1703 115 17 2 23 1 111 200
39964 2/24/2023 8:37:04 AM 2/24/2023 8:37:06 AM LATE TERMINATION PLEASE TRANSFER WATER AND FIRE TO THE OWNERS ACCOUNT. 6 3 31120 114 5 2 23 6 122 201
1075459 39963 2/24/2023 8:34:05 AM 2/24/2023 8:34:06 AM IVR call: balance Received call for balance for account 10330213 undefined 7 2 5049 78
1075410 39962 2/24/2023 8:10:25 AM 2/24/2023 8:10:39 AM IVR call: statement Received call for statement for account 10358886 sent message: 36065 8 2 20166 79
1075388 39961 2/24/2023 8:02:51 AM 2/24/2023 8:03:15 AM IVR call: meter-reading Received call for meter-reading for account 10435456 Meter reading: [978] Meter type: [water] 10 2 22031 81
1075387 39960 2/24/2023 8:01:40 AM 2/24/2023 8:01:59 AM IVR call: meter-reading Received call for meter-reading for account 10435456 Meter reading: [61044] Meter type: [electric] 10 2 22031 81
1075386 39959 2/24/2023 8:00:08 AM 2/24/2023 8:00:33 AM IVR call: statement Received call for statement for account 10435456 sent message: 36062 8 2 22031 79
1075378 39958 2/24/2023 7:56:09 AM 2/24/2023 7:56:10 AM IVR call: balance Received call for balance for account 10435456 undefined 7 2 22031 78
1075375 39957 2/24/2023 7:54:46 AM 2/24/2023 7:54:48 AM IVR call: balance Received call for balance for account 10435456 undefined 7 2 22031 78
1075374 39956 2/24/2023 7:53:31 AM 2/24/2023 7:53:56 AM IVR call: meter-reading Received call for meter-reading for account 10435456 Meter reading: [978] Meter type: [water] 10 2 22031 81
1075373 39955 2/24/2023 7:52:14 AM 2/24/2023 7:52:35 AM IVR call: meter-reading Received call for meter-reading for account 10435456 Meter reading: [61044] Meter type: [electric] 10 2 22031 81
1075370 39954 2/24/2023 7:50:18 AM 2/24/2023 7:50:19 AM IVR call: balance Received call for balance for account 10028533 undefined 7 2 873 78
1075315 39953 2/24/2023 7:21:26 AM 2/24/2023 7:21:27 AM IVR call: balance Received call for balance for account 10298011 undefined 7 2 30845 78
1075314 39952 2/24/2023 7:20:54 AM 2/24/2023 7:20:55 AM IVR call: balance Received call for balance for account 10431486 undefined 7 2 10501 78
1075295 39951 2/24/2023 7:10:40 AM 2/24/2023 7:10:41 AM IVR call: balance Received call for balance for account 10343212 undefined 7 2 7240 78