Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 437958 | 7291 | 7/1/2021 7:50:53 AM | 7/1/2021 7:50:53 AM | IVR call: balance | Received call for balance for account 10418747 undefined | 7 | 2 | 6368 | 78 | 78 | 7/1/2021 7:50:53 AM | ||||||||||||||||||||||||||||||
| 437957 | 7290 | 7/1/2021 7:50:22 AM | 7/1/2021 7:50:25 AM | IVR call: balance | Received call for balance for account 10428321 undefined | 7 | 2 | 6367 | 78 | 78 | 7/1/2021 7:50:25 AM | ||||||||||||||||||||||||||||||
| 437955 | 7288 | 7/1/2021 7:49:45 AM | 7/1/2021 7:49:46 AM | IVR call: balance | Received call for balance for account 10045278 undefined | 7 | 2 | 6364 | 78 | 78 | 7/1/2021 7:49:46 AM | ||||||||||||||||||||||||||||||
| 437956 | 6237 | 7/1/2021 7:49:43 AM | 7/1/2021 7:49:45 AM | IVR call: balance | Received call for balance for account 10177526 undefined | 7 | 2 | 5361 | 78 | 78 | 7/1/2021 7:49:45 AM | ||||||||||||||||||||||||||||||
| 7285 | 7/1/2021 7:49:29 AM | 4/12/2022 9:39:10 AM | REFUSE CHARGE | REQUEST FOR REVERSAL OF CHARGE,NOT COLLECTTED BY BCMM<br/><b>Journal Amount</b>: [430056] | 25 | 3 | 6366 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T07:49:31.677Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-11T13:42:59.528Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T10:56:48.613Z"}] | 4 | 120 | 4/12/2022 9:39:10 AM | 4 | 4 | |||||||||||||||||||||||
| 437949 | 4909 | 7/1/2021 7:48:17 AM | 7/1/2021 7:48:18 AM | IVR call: balance | Received call for balance for account 10419878 undefined | 7 | 2 | 4106 | 78 | 78 | 7/1/2021 7:48:18 AM | ||||||||||||||||||||||||||||||
| 437947 | 7289 | 7/1/2021 7:48:10 AM | 7/1/2021 7:48:27 AM | IVR call: statement | Received call for statement for account 10356971 sent message: 665 | 8 | 2 | 6365 | 79 | 79 | 7/1/2021 7:48:27 AM | 116394 | |||||||||||||||||||||||||||||
| 437946 | 7288 | 7/1/2021 7:47:31 AM | 7/1/2021 7:47:32 AM | IVR call: balance | Received call for balance for account 10045278 undefined | 7 | 2 | 6364 | 78 | 78 | 7/1/2021 7:47:32 AM | ||||||||||||||||||||||||||||||
| 437945 | 7287 | 7/1/2021 7:47:04 AM | 7/1/2021 7:47:06 AM | IVR call: balance | Received call for balance for account 10045519 undefined | 7 | 2 | 3773 | 78 | 78 | 7/1/2021 7:47:06 AM | ||||||||||||||||||||||||||||||
| 437941 | 7283 | 7/1/2021 7:46:07 AM | 7/1/2021 7:46:29 AM | IVR call: statement | Received call for statement for account 10398852 sent message: 664 | 8 | 2 | 6360 | 79 | 79 | 7/1/2021 7:46:29 AM | 116393 | |||||||||||||||||||||||||||||
| 437940 | 7286 | 7/1/2021 7:45:51 AM | 7/1/2021 7:45:53 AM | IVR call: balance | Received call for balance for account 10038247 undefined | 7 | 2 | 6363 | 78 | 78 | 7/1/2021 7:45:53 AM | ||||||||||||||||||||||||||||||
| 437935 | 7284 | 7/1/2021 7:44:05 AM | 7/1/2021 7:44:06 AM | IVR call: balance | Received call for balance for account 10299599 undefined | 7 | 2 | 6362 | 78 | 78 | 7/1/2021 7:44:06 AM | ||||||||||||||||||||||||||||||
| 7281 | 7/1/2021 7:43:29 AM | 3/28/2022 7:07:05 AM | REFUSE CHARGE | REQUEST FOR REVERSAL OF CHARGE,NOT COLLECTED BY BCMM<div><br></div><div>REVERSAL DONE</div> | 4 | 3 | 6361 | 15 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T07:43:31.076Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T06:31:53.603Z"}] | 4 | 106 | 3/28/2022 7:07:05 AM | 15 | 4 | |||||||||||||||||||||||
| 437930 | 7283 | 7/1/2021 7:43:11 AM | 7/1/2021 7:43:13 AM | IVR call: balance | Received call for balance for account 10398852 undefined | 7 | 2 | 6360 | 78 | 78 | 7/1/2021 7:43:13 AM | ||||||||||||||||||||||||||||||
| 7280 | 7/1/2021 7:41:16 AM | 7/2/2022 8:16:51 AM | WATER QUERY/PLUMBERS ATTACHED | WATER QUERY /PLUMBERS ATTACHED<div><b>Response QRC</b>: Plumbers letter received.</div><div><br></div><div>Meter is billing zero consumption since 2021/10. Referred to Vodacom to verify readings and meter audit - 02.07.2022<br></div> | 23 | 3 | 6359 | 2 | 1 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-01T07:40:18.753Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-01T07:42:20.571Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T12:58:32.832Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-24T08:52:01.758Z"}] | 1 | 96 | 3 | ||||||||||||||||||||||||||
| 437917 | 7282 | 7/1/2021 7:40:30 AM | 7/1/2021 7:40:32 AM | IVR call: balance | Received call for balance for account 10403422 undefined | 7 | 2 | 6358 | 78 | 78 | 7/1/2021 7:40:32 AM | ||||||||||||||||||||||||||||||
| 7276 | 7/1/2021 7:36:56 AM | 3/28/2022 7:07:05 AM | REFUSE CHARGE | REQUEST FOR REFUSE REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6357 | 15 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T07:36:58.155Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:18:22.790Z"}] | 4 | 106 | 3/28/2022 7:07:05 AM | 15 | 4 | |||||||||||||||||||||||
| 437900 | 7279 | 7/1/2021 7:35:05 AM | 7/1/2021 7:35:25 AM | IVR call: statement | Received call for statement for account 10064623 sent message: 663 | 8 | 2 | 6356 | 79 | 79 | 7/1/2021 7:35:25 AM | 116392 | |||||||||||||||||||||||||||||
| 437897 | 7278 | 7/1/2021 7:33:58 AM | 7/1/2021 7:34:29 AM | IVR call: statement | Received call for statement for account 10423806 sent message: 662 | 8 | 2 | 6355 | 79 | 79 | 7/1/2021 7:34:29 AM | 116391 | |||||||||||||||||||||||||||||
| 437896 | 7277 | 7/1/2021 7:33:30 AM | 7/1/2021 7:33:31 AM | IVR call: balance | Received call for balance for account 10349950 undefined | 7 | 2 | 6354 | 78 | 78 | 7/1/2021 7:33:31 AM |