Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 438257 | 7071 | 7/1/2021 9:36:07 AM | 7/1/2021 9:36:54 AM | IVR call: statement | Received call for statement for account 10012591 sent message: 690 | 8 | 2 | 851 | 79 | 79 | 7/1/2021 9:36:54 AM | 116419 | |||||||||||||||||||||||||||||
| 438246 | 5541 | 7/1/2021 9:33:09 AM | 7/1/2021 9:33:10 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | 78 | 7/1/2021 9:33:10 AM | ||||||||||||||||||||||||||||||
| 438245 | 7336 | 7/1/2021 9:33:05 AM | 7/1/2021 9:33:07 AM | IVR call: balance | Received call for balance for account 10405664 undefined | 7 | 2 | 6411 | 78 | 78 | 7/1/2021 9:33:07 AM | ||||||||||||||||||||||||||||||
| 438236 | 7334 | 7/1/2021 9:29:08 AM | 7/1/2021 9:29:34 AM | IVR call: statement | Received call for statement for account 10424247 sent message: 689 | 8 | 2 | 6410 | 79 | 79 | 7/1/2021 9:29:34 AM | 116418 | |||||||||||||||||||||||||||||
| 7333 | 7/1/2021 9:28:08 AM | 10/29/2022 11:13:21 AM | ACCOUNT CONSOLIDATION | REQUEST FOR ACCOUNT 10018822 AND ACCOUNT 10018823 TO BE CONSOLIDATED<div><br></div><div>Requested consolidation through data quality as this is an owner/tenant account.<br></div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Consolidation request sent to relevant department.</div> | 30 | 3 | 6409 | 4 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-01T09:28:10.089Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:11:17.211Z"}] | 13 | 76 | 138587 | 8 | ||||||||||||||||||||||||
| 438224 | 7323 | 7/1/2021 9:23:02 AM | 7/1/2021 9:23:24 AM | IVR call: statement | Received call for statement for account 10252641 sent message: 688 | 8 | 2 | 6399 | 79 | 79 | 7/1/2021 9:23:24 AM | 116417 | |||||||||||||||||||||||||||||
| 438223 | 7332 | 7/1/2021 9:23:01 AM | 7/1/2021 9:23:03 AM | IVR call: balance | Received call for balance for account 10414935 undefined | 7 | 2 | 6408 | 78 | 78 | 7/1/2021 9:23:03 AM | ||||||||||||||||||||||||||||||
| 438221 | 4632 | 7/1/2021 9:21:09 AM | 7/1/2021 9:21:10 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | 78 | 7/1/2021 9:21:10 AM | ||||||||||||||||||||||||||||||
| 438220 | 7331 | 7/1/2021 9:20:58 AM | 7/1/2021 9:20:58 AM | IVR call: balance | Received call for balance for account 10022866 undefined | 7 | 2 | 6407 | 78 | 78 | 7/1/2021 9:20:58 AM | ||||||||||||||||||||||||||||||
| 438217 | 5450 | 7/1/2021 9:20:33 AM | 7/1/2021 9:20:35 AM | IVR call: balance | Received call for balance for account 10386784 undefined | 7 | 2 | 4614 | 78 | 78 | 7/1/2021 9:20:35 AM | ||||||||||||||||||||||||||||||
| 438214 | 7331 | 7/1/2021 9:19:58 AM | 7/1/2021 9:20:00 AM | IVR call: balance | Received call for balance for account 10022866 undefined | 7 | 2 | 6407 | 78 | 78 | 7/1/2021 9:20:00 AM | ||||||||||||||||||||||||||||||
| 438215 | 7330 | 7/1/2021 9:19:17 AM | 7/1/2021 9:19:56 AM | IVR call: statement | Received call for statement for account 10063954 sent message: 687 | 8 | 2 | 6406 | 79 | 79 | 7/1/2021 9:19:56 AM | 116416 | |||||||||||||||||||||||||||||
| 7243 | 7/1/2021 9:17:14 AM | 11/13/2022 12:07:52 PM | WATER QUERY | WATER QUERY<div><br></div><div>Meter inspection to be done on consumption.<br></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no report on water works on any faults reported/repaired 2020-date. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</div><div><br></div><div><br></div> | 27 | 3 | 6323 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-01T09:16:17.308Z"}] | 1 | 67 | 11/13/2022 12:07:51 PM | 8 | 8 | |||||||||||||||||||||||
| 438200 | 7326 | 7/1/2021 9:09:41 AM | 7/1/2021 9:09:42 AM | IVR call: balance | Received call for balance for account 10072609 undefined | 7 | 2 | 6402 | 78 | 78 | 7/1/2021 9:09:42 AM | ||||||||||||||||||||||||||||||
| 438193 | 7325 | 7/1/2021 9:07:06 AM | 7/1/2021 9:07:07 AM | IVR call: balance | Received call for balance for account 10027691 undefined | 7 | 2 | 6401 | 78 | 78 | 7/1/2021 9:07:07 AM | ||||||||||||||||||||||||||||||
| 438188 | 7329 | 7/1/2021 9:04:46 AM | 7/1/2021 9:05:07 AM | IVR call: meter-reading | Received call for meter-reading for account 10387219 Meter reading: [1893] Meter type: [water] | 10 | 2 | 6405 | 81 | 81 | |||||||||||||||||||||||||||||||
| 438187 | 6011 | 7/1/2021 9:04:34 AM | 7/1/2021 9:04:34 AM | IVR call: balance | Received call for balance for account 10387628 undefined | 7 | 2 | 5146 | 78 | 78 | 7/1/2021 9:04:34 AM | ||||||||||||||||||||||||||||||
| 438186 | 7307 | 7/1/2021 9:03:24 AM | 7/1/2021 9:03:24 AM | IVR call: balance | Received call for balance for account 10007541 undefined | 7 | 2 | 6383 | 78 | 78 | 7/1/2021 9:03:24 AM | ||||||||||||||||||||||||||||||
| 438185 | 6011 | 7/1/2021 9:03:22 AM | 7/1/2021 9:03:23 AM | IVR call: balance | Received call for balance for account 10387628 undefined | 7 | 2 | 5146 | 78 | 78 | 7/1/2021 9:03:23 AM | ||||||||||||||||||||||||||||||
| 438183 | 7328 | 7/1/2021 9:02:45 AM | 7/1/2021 9:03:06 AM | IVR call: statement | Received call for statement for account 10027694 sent message: 686 | 8 | 2 | 6404 | 79 | 79 | 7/1/2021 9:03:06 AM | 116415 |