Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 438853 | 7401 | 7/1/2021 1:21:54 PM | 9/14/2021 10:14:29 AM | IVR call: balance | Received call for balance for account 10070380 undefined | 7 | 2 | 3075 | 78 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T10:12:15.744Z"}] | 78 | 9/14/2021 10:14:29 AM | 230 | ||||||||||||||||||||||||||||
| 438852 | 5778 | 7/1/2021 1:20:52 PM | 7/1/2021 1:20:54 PM | IVR call: balance | Received call for balance for account 10289480 undefined | 7 | 2 | 4926 | 78 | 78 | 7/1/2021 1:20:54 PM | ||||||||||||||||||||||||||||||
| 7399 | 7/1/2021 1:16:12 PM | 7/1/2021 1:18:33 PM | water query | high water consumption, meter no SN212001403 CURRENT READINGS 0149 | 3 | 6469 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-01T13:15:14.791Z"}] | 1 | 67 | 199 | |||||||||||||||||||||||||||
| 438843 | 5469 | 7/1/2021 1:15:16 PM | 7/1/2021 1:15:17 PM | IVR call: balance | Received call for balance for account 10051130 undefined | 7 | 2 | 4632 | 78 | 78 | 7/1/2021 1:15:17 PM | ||||||||||||||||||||||||||||||
| 438839 | 7398 | 7/1/2021 1:11:53 PM | 7/1/2021 1:11:55 PM | IVR call: balance | Received call for balance for account 10375040 undefined | 7 | 2 | 6468 | 78 | 78 | 7/1/2021 1:11:55 PM | ||||||||||||||||||||||||||||||
| 438838 | 7398 | 7/1/2021 1:10:42 PM | 7/1/2021 1:11:14 PM | IVR call: statement | Received call for statement for account 10375040 sent message: 734 | 8 | 2 | 6468 | 79 | 79 | 7/1/2021 1:11:14 PM | 116463 | |||||||||||||||||||||||||||||
| 438833 | 7398 | 7/1/2021 1:09:04 PM | 7/1/2021 1:09:06 PM | IVR call: balance | Received call for balance for account 10375040 undefined | 7 | 2 | 6468 | 78 | 78 | 7/1/2021 1:09:06 PM | ||||||||||||||||||||||||||||||
| 438831 | 7397 | 7/1/2021 1:07:46 PM | 7/1/2021 1:08:05 PM | IVR call: statement | Received call for statement for account 10375404 sent message: 733 | 8 | 2 | 6467 | 79 | 79 | 7/1/2021 1:08:05 PM | 116462 | |||||||||||||||||||||||||||||
| 7394 | 7/1/2021 1:03:09 PM | 7/2/2022 7:34:09 AM | water query | high water consumption on may statement 2021<div><br></div><div>Reading where changed but no adjustment done. Referred to billing for assessment.<br></div> | 23 | 3 | 6466 | 2 | 1 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-07-01T13:05:53.077Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-07-01T13:06:03.821Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||||
| 438812 | 7396 | 7/1/2021 12:57:22 PM | 7/1/2021 12:57:22 PM | IVR call: balance | Received call for balance for account 10423228 undefined | 7 | 2 | 2108 | 78 | 78 | 7/1/2021 12:57:22 PM | ||||||||||||||||||||||||||||||
| 438794 | 4951 | 7/1/2021 12:53:00 PM | 7/1/2021 12:53:21 PM | IVR call: statement | Received call for statement for account 10114827 sent message: 732 | 8 | 2 | 4142 | 79 | 79 | 7/1/2021 12:53:21 PM | 116461 | |||||||||||||||||||||||||||||
| 438782 | 4951 | 7/1/2021 12:51:44 PM | 7/1/2021 12:51:45 PM | IVR call: balance | Received call for balance for account 10114827 undefined | 7 | 2 | 4142 | 78 | 78 | 7/1/2021 12:51:45 PM | ||||||||||||||||||||||||||||||
| 438776 | 7395 | 7/1/2021 12:50:20 PM | 11/14/2021 7:36:31 AM | IVR call: statement | Received call for statement for account 10008901 sent message: 731 | 8 | 2 | 2035 | 79 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T07:36:32.287Z"}] | 79 | 11/14/2021 7:36:31 AM | 116460 | 11 | |||||||||||||||||||||||||||
| 438767 | 7394 | 7/1/2021 12:49:06 PM | 7/1/2021 12:49:07 PM | IVR call: balance | Received call for balance for account 10404536 undefined | 7 | 2 | 6466 | 78 | 78 | 7/1/2021 12:49:07 PM | ||||||||||||||||||||||||||||||
| 438768 | 7393 | 7/1/2021 12:49:06 PM | 7/1/2021 12:49:24 PM | IVR call: statement | Received call for statement for account 10276808 sent message: 730 | 8 | 2 | 6465 | 79 | 79 | 7/1/2021 12:49:24 PM | 116459 | |||||||||||||||||||||||||||||
| 438749 | 7392 | 7/1/2021 12:44:07 PM | 7/1/2021 12:44:08 PM | IVR call: balance | Received call for balance for account 10324544 undefined | 7 | 2 | 6464 | 78 | 78 | 7/1/2021 12:44:08 PM | ||||||||||||||||||||||||||||||
| 438743 | 7391 | 7/1/2021 12:43:03 PM | 7/1/2021 12:43:04 PM | IVR call: balance | Received call for balance for account 10357805 undefined | 7 | 2 | 6463 | 78 | 78 | 7/1/2021 12:43:04 PM | ||||||||||||||||||||||||||||||
| 438739 | 7390 | 7/1/2021 12:42:08 PM | 7/1/2021 12:42:09 PM | IVR call: balance | Received call for balance for account 10367839 undefined | 7 | 2 | 6462 | 78 | 78 | 7/1/2021 12:42:09 PM | ||||||||||||||||||||||||||||||
| 438729 | 7389 | 7/1/2021 12:39:22 PM | 7/1/2021 12:39:24 PM | IVR call: balance | Received call for balance for account 10064088 undefined | 7 | 2 | 6461 | 78 | 78 | 7/1/2021 12:39:24 PM | ||||||||||||||||||||||||||||||
| 7385 | 7/1/2021 12:39:02 PM | 10/6/2021 8:18:56 AM | Meter Number Changed | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter Number Changed -consumer picture water meter 161201586 readings 0391 taken 2021.07.01.but on solar closed active meter 161200775</span><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"> </span></div><div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">d/o 2022.01.06</span></div> | 30 | 3 | 6460 | 4 | 23 | 1 | 99 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-01T12:39:57.175Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-01T13:37:25.046Z"},{"op":"R","uid":"192","un":"busisiwem","dt":"2021-10-06T08:12:01.886Z"},{"op":"R","uid":"192","un":"busisiwem","dt":"2021-10-06T08:17:41.567Z"},{"op":"R","uid":"192","un":"busisiwem","dt":"2021-10-06T08:18:56.859Z"}] | 1 | 112 | 192 |