Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 442954 | 5607 | 7/5/2021 10:16:13 AM | 10/19/2021 8:29:26 AM | IVR call: balance | Received call for balance for account 10360645 undefined | 7 | 2 | 2144 | 78 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-19T08:29:26.942Z"}] | 78 | 10/19/2021 8:29:26 AM | 17 | ||||||||||||||||||||||||||||
| 442952 | 7617 | 7/5/2021 10:16:00 AM | 7/5/2021 10:16:02 AM | IVR call: balance | Received call for balance for account 10199159 undefined | 7 | 2 | 6667 | 78 | 78 | 7/5/2021 10:16:02 AM | ||||||||||||||||||||||||||||||
| 442949 | 5189 | 7/5/2021 10:15:19 AM | 7/5/2021 10:15:47 AM | IVR call: statement | Received call for statement for account 10000608 sent message: 859 | 8 | 2 | 4371 | 79 | 79 | 7/5/2021 10:15:47 AM | 116588 | |||||||||||||||||||||||||||||
| 442947 | 5607 | 7/5/2021 10:14:37 AM | 7/5/2021 10:14:38 AM | IVR call: balance | Received call for balance for account 10360645 undefined | 7 | 2 | 2144 | 78 | 78 | 7/5/2021 10:14:38 AM | ||||||||||||||||||||||||||||||
| 442945 | 4632 | 7/5/2021 10:14:10 AM | 7/5/2021 10:14:12 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | 78 | 7/5/2021 10:14:12 AM | ||||||||||||||||||||||||||||||
| 442942 | 5607 | 7/5/2021 10:13:09 AM | 7/5/2021 10:13:10 AM | IVR call: balance | Received call for balance for account 10360645 undefined | 7 | 2 | 2144 | 78 | 78 | 7/5/2021 10:13:10 AM | ||||||||||||||||||||||||||||||
| 442940 | 7616 | 7/5/2021 10:12:47 AM | 7/5/2021 10:13:13 AM | IVR call: statement | Received call for statement for account 10281359 sent message: 858 | 8 | 2 | 6666 | 79 | 79 | 7/5/2021 10:13:13 AM | 116587 | |||||||||||||||||||||||||||||
| 442938 | 5631 | 7/5/2021 10:11:45 AM | 7/5/2021 10:12:10 AM | IVR call: statement | Received call for statement for account 10278229 sent message: 857 | 8 | 2 | 4790 | 79 | 79 | 7/5/2021 10:12:10 AM | 116586 | |||||||||||||||||||||||||||||
| 442936 | 5457 | 7/5/2021 10:11:04 AM | 7/5/2021 10:11:33 AM | IVR call: statement | Received call for statement for account 10362230 sent message: 856 | 8 | 2 | 4621 | 79 | 79 | 7/5/2021 10:11:33 AM | 116585 | |||||||||||||||||||||||||||||
| 442933 | 7613 | 7/5/2021 10:08:20 AM | 7/5/2021 10:08:41 AM | IVR call: meter-reading | Received call for meter-reading for account 10381953 Meter reading: [02305141] Meter type: [water] | 10 | 2 | 6665 | 81 | 81 | |||||||||||||||||||||||||||||||
| 442920 | 7613 | 7/5/2021 10:04:35 AM | 7/5/2021 10:04:35 AM | IVR call:$598 | Received call for $1292 for account 10381953 | 6665 | 7/5/2021 10:04:35 AM | ||||||||||||||||||||||||||||||||||
| 7612 | 7/5/2021 10:03:43 AM | 5/27/2022 12:41:13 PM | water | back charge exceeding 6mths apply 6mth policy<div>billing 06/2021</div><br><b>Journal Number</b>: [bj714656948]<div><br></div><div>ADDITIONAL NOTE: consumption exceeds 21+kl and affected with punitive tariffs. Consumer should be advised to check for leaks or to reduce consumption to avoid penalty charges.</div><div><b>Waterworks report dated 2021/11 reported an internal leak. Consumer to appoint a plumber to repair leaks as per policy</b></div><br/><b>Journal Amount</b>: [-R27,615.24] | 27 | 3 | 6664 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-05T10:03:44.559Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T11:13:40.513Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-27T10:33:57.991Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-27T10:34:04.979Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-31T07:30:22.038Z"}] | 1 | 101 | 3 | 5/27/2022 12:41:09 PM | 3 | 3 | ||||||||||||||||||||||
| 442917 | 7611 | 7/5/2021 10:00:44 AM | 7/5/2021 10:01:01 AM | IVR call: balance | Received call for balance for account 10426374 undefined | 7 | 2 | 6663 | 78 | 78 | 7/5/2021 10:01:01 AM | ||||||||||||||||||||||||||||||
| 442905 | 6035 | 7/5/2021 9:52:53 AM | 7/5/2021 9:53:26 AM | IVR call: statement | Received call for statement for account 10278585 sent message: 855 | 8 | 2 | 5168 | 79 | 79 | 7/5/2021 9:53:26 AM | 116584 | |||||||||||||||||||||||||||||
| 442904 | 5802 | 7/5/2021 9:52:04 AM | 7/5/2021 9:52:06 AM | IVR call: balance | Received call for balance for account 10008934 undefined | 7 | 2 | 4948 | 78 | 78 | 7/5/2021 9:52:06 AM | ||||||||||||||||||||||||||||||
| 442903 | 5802 | 7/5/2021 9:51:28 AM | 7/5/2021 9:51:30 AM | IVR call: balance | Received call for balance for account 10008934 undefined | 7 | 2 | 4948 | 78 | 78 | 7/5/2021 9:51:30 AM | ||||||||||||||||||||||||||||||
| 442889 | 7610 | 7/5/2021 9:42:50 AM | 7/5/2021 9:42:51 AM | IVR call: balance | Received call for balance for account 10007233 undefined | 7 | 2 | 6662 | 78 | 78 | 7/5/2021 9:42:51 AM | ||||||||||||||||||||||||||||||
| 442884 | 7610 | 7/5/2021 9:41:58 AM | 7/5/2021 9:42:00 AM | IVR call: balance | Received call for balance for account 10007233 undefined | 7 | 2 | 6662 | 78 | 78 | 7/5/2021 9:42:00 AM | ||||||||||||||||||||||||||||||
| 442878 | 7609 | 7/5/2021 9:37:41 AM | 7/5/2021 9:38:08 AM | IVR call: statement | Received call for statement for account 10377593 sent message: 854 | 8 | 2 | 6661 | 79 | 79 | 7/5/2021 9:38:08 AM | 116583 | |||||||||||||||||||||||||||||
| 442876 | 7608 | 7/5/2021 9:37:12 AM | 3/9/2022 10:16:00 AM | IVR call:$597 | Received call for $1291 for account 10371460 | 6660 | [{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-09T10:16:00.543Z"}] | 3/9/2022 10:16:00 AM | 204 |