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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
7612
LatestTicket
CreatedAt
7/5/2021 10:03:43 AM
UpdatedAt
5/27/2022 12:41:13 PM
Subject
water
Description
back charge exceeding 6mths apply 6mth policy<div>billing 06/2021</div><br><b>Journal Number</b>: [bj714656948]<div><br></div><div>ADDITIONAL NOTE: consumption exceeds 21+kl and affected with punitive tariffs. Consumer should be advised to check for leaks or to reduce consumption to avoid penalty charges.</div><div><b>Waterworks report dated 2021/11 reported an internal leak. Consumer to appoint a plumber to repair leaks as per policy</b></div><br/><b>Journal Amount</b>: [-R27,615.24]
Priority
Disposition
27
ConversationType
3
Parent
Account
6664
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-05T10:03:44.559Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-23T11:13:40.513Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-27T10:33:57.991Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-27T10:34:04.979Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-31T07:30:22.038Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
3
ResolvedAt
5/27/2022 12:41:09 PM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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