Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 7527 | 7/5/2021 12:39:25 PM | 4/12/2022 9:39:10 AM | ELECTRICITY QUERY | six months policy applied.<br/><b>Journal Number</b>: [809498]<br/><b>Journal Amount</b>: [-R46,901.80] | 27 | 3 | 6583 | 4 | 2 | 23 | 2 | 51 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-05T12:38:25.915Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-22T07:10:02.724Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-04T10:45:54.128Z"}] | 2 | 101 | 3 | 4/12/2022 9:39:10 AM | 4 | 3 | ||||||||||||||||||||||
| 443176 | 7635 | 7/5/2021 12:32:39 PM | 7/5/2021 12:32:42 PM | IVR call: balance | Received call for balance for account 10387441 undefined | 7 | 2 | 6687 | 78 | 78 | 7/5/2021 12:32:42 PM | ||||||||||||||||||||||||||||||
| 443173 | 7635 | 7/5/2021 12:30:25 PM | 7/5/2021 12:30:46 PM | IVR call: statement | Received call for statement for account 10387441 sent message: 866 | 8 | 2 | 6687 | 79 | 79 | 7/5/2021 12:30:46 PM | 116595 | |||||||||||||||||||||||||||||
| 443130 | 6664 | 7/5/2021 12:15:33 PM | 7/5/2021 12:15:54 PM | IVR call: statement | Received call for statement for account 10419382 sent message: 865 | 8 | 2 | 5784 | 79 | 79 | 7/5/2021 12:15:54 PM | 116594 | |||||||||||||||||||||||||||||
| 443127 | 5622 | 7/5/2021 12:14:58 PM | 7/5/2021 12:14:59 PM | IVR call: balance | Received call for balance for account 10025705 undefined | 7 | 2 | 4781 | 78 | 78 | 7/5/2021 12:14:59 PM | ||||||||||||||||||||||||||||||
| 443123 | 6664 | 7/5/2021 12:13:46 PM | 7/5/2021 12:13:48 PM | IVR call: balance | Received call for balance for account 10419382 undefined | 7 | 2 | 5784 | 78 | 78 | 7/5/2021 12:13:48 PM | ||||||||||||||||||||||||||||||
| 5751 | 7/5/2021 12:13:16 PM | 7/5/2021 12:14:07 PM | High Consumption | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">High Consumption FROM 2021.01 </span> | 30 | 3 | 4903 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T12:13:17.990Z"}] | 1 | 67 | 4 | ||||||||||||||||||||||||||
| 443112 | 5622 | 7/5/2021 12:06:32 PM | 7/5/2021 12:06:56 PM | IVR call: statement | Received call for statement for account 10025705 sent message: 864 | 8 | 2 | 4781 | 79 | 79 | 7/5/2021 12:06:56 PM | 116593 | |||||||||||||||||||||||||||||
| 443089 | 5716 | 7/5/2021 11:51:26 AM | 7/5/2021 11:51:27 AM | IVR call:$600 | Received call for $1294 for account 20105892 | 4869 | 7/5/2021 11:51:27 AM | ||||||||||||||||||||||||||||||||||
| 5110 | 7/5/2021 11:49:23 AM | 4/12/2022 9:47:18 AM | leak credit adjustment done 201904-202102 av 24kl | leak credit adjustment done 201904-202102 av 24kl <br/><b>Journal Number</b>: [453279]<br/><b>Journal Amount</b>: [245577.68] | 27 | 3 | 4285 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-05T11:51:31.278Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-10T08:23:55.897Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-14T10:18:58.644Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-16T06:07:30.951Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 2 | |||||||||||||||||||||||
| 443081 | 5338 | 7/5/2021 11:44:58 AM | 7/5/2021 11:44:59 AM | IVR call: balance | Received call for balance for account 10167705 undefined | 7 | 2 | 4505 | 78 | 78 | 7/5/2021 11:44:59 AM | ||||||||||||||||||||||||||||||
| 7634 | 7/5/2021 11:38:27 AM | 3/28/2022 7:08:29 AM | water | consumer billed for old meter and new meter | 3 | 6686 | 2 | 23 | 1 | 45 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:56:34.187Z"}] | 1 | 45 | 2 | |||||||||||||||||||||||||||
| 7633 | 7/5/2021 11:34:16 AM | 3/28/2022 6:35:04 AM | Debt consolidation | Consolidate debt to owner's account no: 10038036.<div>departmental referral</div> | 27 | 3 | 6685 | 5 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-05T11:34:18.184Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T08:07:03.855Z"}] | 6 | 76 | 10 | 3/28/2022 6:35:04 AM | 5 | 10 | ||||||||||||||||||||||
| 7632 | 7/5/2021 11:18:42 AM | 4/12/2022 9:39:10 AM | water | pust pipe and was repaired<div><br></div><div>WATER CONSUMPTION NOT AFFECTED BY THE BURST CONSUMPTION IS NORMAL NO CREDIT DUE</div> | 27 | 3 | 6684 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-18T06:51:53.017Z"}] | 1 | 96 | 11 | 4/12/2022 9:39:10 AM | 4 | 11 | ||||||||||||||||||||||
| 7632 | 7/5/2021 11:17:18 AM | 11/2/2021 12:06:53 PM | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-02T12:05:46.656Z"}] | 11 | ||||||||||||||||||||||||||||||||||||
| 443041 | 5289 | 7/5/2021 11:15:45 AM | 7/5/2021 11:15:46 AM | IVR call: balance | Received call for balance for account 10012104 undefined | 7 | 2 | 4463 | 78 | 78 | 7/5/2021 11:15:46 AM | ||||||||||||||||||||||||||||||
| 443033 | 5289 | 7/5/2021 11:13:42 AM | 7/5/2021 11:13:43 AM | IVR call: balance | Received call for balance for account 10012104 undefined | 7 | 2 | 4463 | 78 | 78 | 7/5/2021 11:13:43 AM | ||||||||||||||||||||||||||||||
| 443029 | 5289 | 7/5/2021 11:12:42 AM | 7/5/2021 11:12:44 AM | IVR call: balance | Received call for balance for account 10012104 undefined | 7 | 2 | 4463 | 78 | 78 | 7/5/2021 11:12:44 AM | ||||||||||||||||||||||||||||||
| 443027 | 7631 | 7/5/2021 11:11:22 AM | 7/5/2021 11:11:48 AM | IVR call: statement | Received call for statement for account 10020273 sent message: 863 | 8 | 2 | 6683 | 79 | 79 | 7/5/2021 11:11:48 AM | 116592 | |||||||||||||||||||||||||||||
| 443020 | 7630 | 7/5/2021 11:05:22 AM | 7/5/2021 11:05:24 AM | IVR call: balance | Received call for balance for account 10362392 undefined | 7 | 2 | 6682 | 78 | 78 | 7/5/2021 11:05:24 AM |