Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 443944 | 5285 | 7/6/2021 9:12:43 AM | 7/6/2021 9:12:46 AM | IVR call: balance | Received call for balance for account 10204743 undefined | 7 | 2 | 4460 | 78 | 78 | 7/6/2021 9:12:46 AM | ||||||||||||||||||||||||||||||
| 443914 | 7678 | 7/6/2021 9:05:02 AM | 7/6/2021 9:05:36 AM | IVR call: statement | Received call for statement for account 10022865 sent message: 882 | 8 | 2 | 6727 | 79 | 79 | 7/6/2021 9:05:36 AM | 116611 | |||||||||||||||||||||||||||||
| 443898 | 6764 | 7/6/2021 9:00:43 AM | 7/6/2021 9:01:18 AM | IVR call: statement | Received call for statement for account 10075350 sent message: 881 | 8 | 2 | 5884 | 79 | 79 | 7/6/2021 9:01:18 AM | 116610 | |||||||||||||||||||||||||||||
| 443894 | 7092 | 7/6/2021 8:59:32 AM | 7/6/2021 8:59:58 AM | IVR call: statement | Received call for statement for account 10415591 sent message: 880 | 8 | 2 | 6186 | 79 | 79 | 7/6/2021 8:59:58 AM | 116609 | |||||||||||||||||||||||||||||
| 443893 | 5839 | 7/6/2021 8:59:10 AM | 7/6/2021 8:59:11 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | 78 | 7/6/2021 8:59:11 AM | ||||||||||||||||||||||||||||||
| 443890 | 4777 | 7/6/2021 8:58:37 AM | 7/6/2021 8:59:02 AM | IVR call: statement | Received call for statement for account 10382900 sent message: 879 | 8 | 2 | 4039 | 79 | 79 | 7/6/2021 8:59:02 AM | 116608 | |||||||||||||||||||||||||||||
| 443887 | 7092 | 7/6/2021 8:58:16 AM | 7/6/2021 8:58:17 AM | IVR call: balance | Received call for balance for account 10415591 undefined | 7 | 2 | 6186 | 78 | 78 | 7/6/2021 8:58:17 AM | ||||||||||||||||||||||||||||||
| 443886 | 5839 | 7/6/2021 8:58:01 AM | 7/6/2021 8:58:02 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | 78 | 7/6/2021 8:58:02 AM | ||||||||||||||||||||||||||||||
| 443879 | 5908 | 7/6/2021 8:53:05 AM | 7/6/2021 8:53:06 AM | IVR call: balance | Received call for balance for account 10330213 undefined | 7 | 2 | 5049 | 78 | 78 | 7/6/2021 8:53:06 AM | ||||||||||||||||||||||||||||||
| 7677 | 7/6/2021 8:48:07 AM | 9/7/2021 12:37:29 PM | REFUSE CHARGE REVERSAL | REQUEST REVERSAL,NOT COLLECTED BY BCMM | 27 | 3 | 6726 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T08:48:09.704Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:36:35.874Z"}] | 4 | 106 | 9/7/2021 12:37:29 PM | 173 | 4 | |||||||||||||||||||||||
| 443859 | 5872 | 7/6/2021 8:46:42 AM | 7/6/2021 8:47:03 AM | IVR call: statement | Received call for statement for account 10375078 sent message: 878 | 8 | 2 | 5013 | 79 | 79 | 7/6/2021 8:47:03 AM | 116607 | |||||||||||||||||||||||||||||
| 443854 | 4659 | 7/6/2021 8:41:16 AM | 7/6/2021 8:41:17 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | 78 | 7/6/2021 8:41:17 AM | ||||||||||||||||||||||||||||||
| 443843 | 7675 | 7/6/2021 8:34:39 AM | 7/6/2021 8:34:40 AM | IVR call: balance | Received call for balance for account 10053029 undefined | 7 | 2 | 6724 | 78 | 78 | 7/6/2021 8:34:40 AM | ||||||||||||||||||||||||||||||
| 7676 | 7/6/2021 8:33:55 AM | 11/20/2022 8:19:27 AM | Meter Location | <span id="baseForm:commentsReadOnlyAlt" class="readOnlyElement" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: gray; border-right-color: initial; border-bottom-color: initial; border-left-color: gray; border-image: initial; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; display: inline-block; z-index: 2; box-shadow: gray 1px 1px 1px; cursor: not-allowed; background-color: rgb(242, 253, 254); text-indent: 1px; letter-spacing: 1px; font-size: 11px; position: absolute; width: 504px; top: 280px; left: 6px; height: 14px; vertical-align: top;"><br></span><div><span id="baseForm:commentsReadOnlyAlt" class="readOnlyElement" style="text-align: justify; margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: gray; border-right-color: initial; border-bottom-color: initial; border-left-color: gray; border-image: initial; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; display: inline-block; z-index: 2; box-shadow: gray 1px 1px 1px; cursor: not-allowed; background-color: rgb(242, 253, 254); text-indent: 1px; letter-spacing: 1px; font-size: 11px; position: absolute; width: 504px; top: 280px; left: 6px; height: 14px; vertical-align: top;">WATER METER 161200778 IS IN ERF 1486 READING 382 TAKEN 2021.07.06</span><span id="baseForm:comments1ReadOnlyAlt" class="readOnlyElement" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: gray; border-right-color: initial; border-bottom-color: initial; border-left-color: gray; border-image: initial; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; display: inline-block; z-index: 2; box-shadow: gray 1px 1px 1px; cursor: not-allowed; background-color: rgb(242, 253, 254); text-indent: 1px; letter-spacing: 1px; font-size: 11px; position: absolute; width: 504px; top: 300px; left: 6px; height: 14px; vertical-align: top;">BUT ON SOLAR ITS WATER METER 150108438 READING 433 d/o 2021.11.18</span></div> | 27 | 3 | 6725 | 5 | 4 | 23 | 1 | 65 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-06T08:32:55.061Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T09:07:10.569Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-18T07:07:46.765Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-18T07:07:57.391Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-18T07:09:55.005Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-24T07:02:52.252Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:26:12.351Z"}] | 1 | 65 | 11/20/2022 8:19:26 AM | 139832 | 8 | 8 | ||||||||||||||||||||||
| 443842 | 7675 | 7/6/2021 8:30:01 AM | 7/6/2021 8:30:03 AM | IVR call: balance | Received call for balance for account 10053029 undefined | 7 | 2 | 6724 | 78 | 78 | 7/6/2021 8:30:03 AM | ||||||||||||||||||||||||||||||
| 443833 | 7674 | 7/6/2021 8:22:11 AM | 7/6/2021 8:22:35 AM | IVR call: statement | Received call for statement for account 10061214 sent message: 877 | 8 | 2 | 6723 | 79 | 79 | 7/6/2021 8:22:35 AM | 116606 | |||||||||||||||||||||||||||||
| 443831 | 7673 | 7/6/2021 8:21:33 AM | 7/6/2021 8:21:34 AM | IVR call: balance | Received call for balance for account 10311991 undefined | 7 | 2 | 6722 | 78 | 78 | 7/6/2021 8:21:34 AM | ||||||||||||||||||||||||||||||
| 443826 | 7672 | 7/6/2021 8:19:05 AM | 7/6/2021 8:19:07 AM | IVR call: balance | Received call for balance for account 10063352 undefined | 7 | 2 | 6721 | 78 | 78 | 7/6/2021 8:19:07 AM | ||||||||||||||||||||||||||||||
| 7671 | 7/6/2021 8:17:25 AM | 4/12/2022 9:43:30 AM | REFUSE CHARGE REVERSAL | REQUEST FOR REVERSAL,NOT COLLECTED BY BCMM<div><br></div><div><br></div><div></div><br/><b>Journal Number</b>: [880132] | 24 | 3 | 6720 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-06T08:17:26.971Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T11:30:33.679Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T13:33:29.069Z"}] | 4 | 106 | 4 | ||||||||||||||||||||||||||
| 443820 | 5652 | 7/6/2021 8:14:23 AM | 7/6/2021 8:14:24 AM | IVR call: balance | Received call for balance for account 10243577 undefined | 7 | 2 | 4808 | 78 | 78 | 7/6/2021 8:14:24 AM |