Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 445237 | 7758 | 7/7/2021 11:08:44 AM | 7/7/2021 11:09:06 AM | IVR call: statement | Received call for statement for account 10037058 sent message: 924 | 8 | 2 | 6803 | 79 | 79 | 7/7/2021 11:09:06 AM | 116653 | |||||||||||||||||||||||||||||
| 445225 | 7757 | 7/7/2021 11:05:22 AM | 7/7/2021 11:05:53 AM | IVR call: statement | Received call for statement for account 10037094 sent message: 923 | 8 | 2 | 6802 | 79 | 79 | 7/7/2021 11:05:53 AM | 116652 | |||||||||||||||||||||||||||||
| 7756 | 7/7/2021 10:48:49 AM | 4/12/2022 9:43:30 AM | Late termination | Late termination 201701-202009<br/><b>Journal Number</b>: [460882] | 28 | 3 | 6801 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-07T10:48:51.672Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:06:21.418Z"}] | 6 | 107 | 12 | ||||||||||||||||||||||||||
| 445154 | 7755 | 7/7/2021 10:34:02 AM | 7/7/2021 10:34:29 AM | IVR call: statement | Received call for statement for account 20148938 sent message: 922 | 8 | 2 | 6800 | 79 | 79 | 7/7/2021 10:34:29 AM | 116651 | |||||||||||||||||||||||||||||
| 7754 | 7/7/2021 10:26:51 AM | 3/28/2022 7:25:06 AM | water | consumer had leak<div><br></div><div>INVESTIGATION ABOUT 76 FOR 25 MONTHS AND 383 FOR 8 MONTH CONSUMPTION'S </div><div><br></div><div>leak credit adjustment done </div><br/><b>Journal Number</b>: [902087]<br/><b>Journal Amount</b>: [-R44,588.91] | 27 | 3 | 6799 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-07T10:26:53.351Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T08:55:20.434Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-14T08:56:33.708Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-21T08:03:27.666Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-21T08:10:10.273Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-21T08:54:33.254Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-16T12:44:48.936Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-21T09:00:49.075Z"}] | 1 | 96 | 3 | 3/28/2022 7:25:06 AM | 17 | 3 | ||||||||||||||||||||||
| 7753 | 7/7/2021 10:17:32 AM | 7/7/2021 10:18:35 AM | Meter back charged due to Unread period older than 6 months (6 Month Policy) | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy) 2021.06</span><br/><b>Journal Number</b>: [460902] | 24 | 3 | 6798 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-07T10:17:35.698Z"}] | 1 | 95 | 4 | ||||||||||||||||||||||||||
| 445130 | 7752 | 7/7/2021 10:02:39 AM | 7/7/2021 10:02:39 AM | IVR call:$618 | Received call for $1312 for account 10180330 | 6797 | 7/7/2021 10:02:39 AM | ||||||||||||||||||||||||||||||||||
| 445115 | 7665 | 7/7/2021 9:57:06 AM | 7/7/2021 9:57:07 AM | IVR call: balance | Received call for balance for account 10238018 undefined | 7 | 2 | 6713 | 78 | 78 | 7/7/2021 9:57:07 AM | ||||||||||||||||||||||||||||||
| 445111 | 7751 | 7/7/2021 9:55:49 AM | 7/7/2021 9:56:13 AM | IVR call: statement | Received call for statement for account 10380565 sent message: 921 | 8 | 2 | 6796 | 79 | 79 | 7/7/2021 9:56:13 AM | 116650 | |||||||||||||||||||||||||||||
| 445112 | 7665 | 7/7/2021 9:55:31 AM | 7/7/2021 9:55:33 AM | IVR call: balance | Received call for balance for account 10238018 undefined | 7 | 2 | 6713 | 78 | 78 | 7/7/2021 9:55:33 AM | ||||||||||||||||||||||||||||||
| 445105 | 7751 | 7/7/2021 9:50:02 AM | 7/7/2021 9:50:25 AM | IVR call: statement | Received call for statement for account 10380565 sent message: 920 | 8 | 2 | 6796 | 79 | 79 | 7/7/2021 9:50:25 AM | 116649 | |||||||||||||||||||||||||||||
| 445091 | 7750 | 7/7/2021 9:38:53 AM | 7/7/2021 9:38:54 AM | IVR call: balance | Received call for balance for account 10014557 undefined | 7 | 2 | 6795 | 78 | 78 | 7/7/2021 9:38:54 AM | ||||||||||||||||||||||||||||||
| 7749 | 7/7/2021 9:38:43 AM | 7/7/2021 1:21:09 PM | 6 months policy 201801/201904/201912 | 6 months policy 201801/201904/201912<br/><b>Journal Number</b>: [460828]<br/><b>Journal Amount</b>: [6918.33] | 27 | 3 | 6794 | 74 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-07T09:38:51.247Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-07T13:20:52.221Z"}] | 2 | 101 | 7/7/2021 1:21:09 PM | 172 | 12 | |||||||||||||||||||||||
| 445087 | 5855 | 7/7/2021 9:37:49 AM | 7/7/2021 9:38:15 AM | IVR call: statement | Received call for statement for account 10006163 sent message: 919 | 8 | 2 | 752 | 79 | 79 | 7/7/2021 9:38:15 AM | 116648 | |||||||||||||||||||||||||||||
| 445086 | 5904 | 7/7/2021 9:37:38 AM | 7/7/2021 9:37:39 AM | IVR call: balance | Received call for balance for account 10216307 undefined | 7 | 2 | 5045 | 78 | 78 | 7/7/2021 9:37:39 AM | ||||||||||||||||||||||||||||||
| 445078 | 5492 | 7/7/2021 9:31:49 AM | 7/7/2021 9:31:51 AM | IVR call: balance | Received call for balance for account 10063929 undefined | 7 | 2 | 4653 | 78 | 78 | 7/7/2021 9:31:51 AM | ||||||||||||||||||||||||||||||
| 445075 | 4878 | 7/7/2021 9:29:08 AM | 7/7/2021 9:29:10 AM | IVR call: balance | Received call for balance for account 10028497 undefined | 7 | 2 | 4075 | 78 | 78 | 7/7/2021 9:29:10 AM | ||||||||||||||||||||||||||||||
| 7748 | 7/7/2021 9:28:45 AM | 7/3/2022 7:22:15 AM | WATER QUERY SINCE 2020 | WATER QUERY SINCE 2020 | 30 | 3 | 6793 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-07T09:27:44.253Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||||
| 445044 | 7/7/2021 9:12:15 AM | 7/7/2021 9:12:15 AM | IVR call:$617 | Received call for $1311 for account undefined | 7/7/2021 9:12:15 AM | ||||||||||||||||||||||||||||||||||||
| 7747 | 7/7/2021 9:02:30 AM | 3/28/2022 7:07:05 AM | Meter back charged due to Unread period older than 6 months (6 Month Policy) | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy) 2019.11</span><br/><b>Journal Number</b>: [460746] | 24 | 3 | 6792 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-07T09:02:32.460Z"}] | 1 | 95 | 4 |