Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 446142 | 7815 | 7/8/2021 1:35:34 PM | 7/8/2021 1:35:36 PM | IVR call: balance | Received call for balance for account 10261956 undefined | 7 | 2 | 6859 | 78 | 78 | 7/8/2021 1:35:36 PM | ||||||||||||||||||||||||||||||
| 446133 | 7814 | 7/8/2021 1:29:07 PM | 7/8/2021 1:29:07 PM | IVR call: balance | Received call for balance for account 20378956 undefined | 7 | 2 | 6858 | 78 | 78 | 7/8/2021 1:29:07 PM | ||||||||||||||||||||||||||||||
| 446131 | 7813 | 7/8/2021 1:27:56 PM | 7/8/2021 1:27:57 PM | IVR call: balance | Received call for balance for account 20363501 undefined | 7 | 2 | 6857 | 78 | 78 | 7/8/2021 1:27:57 PM | ||||||||||||||||||||||||||||||
| 446125 | 7812 | 7/8/2021 1:26:28 PM | 7/8/2021 1:26:28 PM | IVR call: balance | Received call for balance for account 10373731 undefined | 7 | 2 | 6856 | 78 | 78 | 7/8/2021 1:26:28 PM | ||||||||||||||||||||||||||||||
| 7801 | 7/8/2021 1:24:58 PM | 7/3/2022 8:22:36 AM | refuse charge reversal | request reversal,not collected by bcmm<div><br></div><div>All refuse reversed.</div> | 27 | 3 | 6855 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-08T13:25:00.326Z"}] | 4 | 106 | 7/3/2022 8:22:35 AM | 15 | 15 | |||||||||||||||||||||||
| 446106 | 6523 | 7/8/2021 1:13:30 PM | 7/8/2021 1:13:32 PM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 7/8/2021 1:13:32 PM | ||||||||||||||||||||||||||||||
| 446101 | 7811 | 7/8/2021 1:07:36 PM | 7/8/2021 1:08:04 PM | IVR call: meter-reading | Received call for meter-reading for account 10006462 Meter reading: [93] Meter type: [water] | 10 | 2 | 3159 | 81 | 81 | |||||||||||||||||||||||||||||||
| 446098 | 7810 | 7/8/2021 1:06:16 PM | 7/8/2021 1:06:17 PM | IVR call:$627 | Received call for $1321 for account 10006464 | 6854 | 7/8/2021 1:06:17 PM | ||||||||||||||||||||||||||||||||||
| 446093 | 7739 | 7/8/2021 1:00:45 PM | 7/8/2021 1:00:47 PM | IVR call: balance | Received call for balance for account 10025611 undefined | 7 | 2 | 6784 | 78 | 78 | 7/8/2021 1:00:47 PM | ||||||||||||||||||||||||||||||
| 7809 | 7/8/2021 12:50:29 PM | 3/28/2022 7:07:05 AM | Late termination | Late termination 201704-202009<br/><b>Journal Number</b>: [461811] | 28 | 3 | 6853 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-08T12:50:31.138Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-12T09:50:02.826Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:12:35.357Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:20:04.494Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-04T10:49:56.829Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 7808 | 7/8/2021 12:43:59 PM | 7/8/2021 12:47:11 PM | 1 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-07-08T12:42:57.067Z"},{"op":"R","uid":"36","un":"nomaromad","dt":"2021-07-08T12:46:07.728Z"}] | 36 | ||||||||||||||||||||||||||||||||||||
| 446063 | 7803 | 7/8/2021 12:39:43 PM | 7/8/2021 12:39:44 PM | IVR call: balance | Received call for balance for account 10009610 undefined | 7 | 2 | 6846 | 78 | 78 | 7/8/2021 12:39:44 PM | ||||||||||||||||||||||||||||||
| 446061 | 7/8/2021 12:36:27 PM | 7/8/2021 12:36:28 PM | IVR call:$626 | Received call for $1320 for account undefined | 7/8/2021 12:36:28 PM | ||||||||||||||||||||||||||||||||||||
| 446060 | 5493 | 7/8/2021 12:34:48 PM | 7/8/2021 12:34:49 PM | IVR call: balance | Received call for balance for account 10012081 undefined | 7 | 2 | 4655 | 78 | 78 | 7/8/2021 12:34:49 PM | ||||||||||||||||||||||||||||||
| 446057 | 5493 | 7/8/2021 12:33:18 PM | 7/8/2021 12:33:18 PM | IVR call: balance | Received call for balance for account 10012081 undefined | 7 | 2 | 4655 | 78 | 78 | 7/8/2021 12:33:18 PM | ||||||||||||||||||||||||||||||
| 7807 | 7/8/2021 12:31:50 PM | 9/28/2022 11:49:20 AM | leak letter | Journal Done<br/><b>Journal Number</b>: [462008]<br/><b>Journal Amount</b>: [49113,98] | 25 | 3 | 6851 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-07-08T12:30:48.966Z"}] | 1 | 96 | 9/28/2022 11:49:19 AM | 8 | 8 | |||||||||||||||||||||||
| 446052 | 5493 | 7/8/2021 12:31:31 PM | 7/8/2021 12:31:33 PM | IVR call: balance | Received call for balance for account 10012081 undefined | 7 | 2 | 4655 | 78 | 78 | 7/8/2021 12:31:33 PM | ||||||||||||||||||||||||||||||
| 446051 | 5387 | 7/8/2021 12:31:17 PM | 7/8/2021 12:31:19 PM | IVR call: balance | Received call for balance for account 20549224 undefined | 7 | 2 | 4554 | 78 | 78 | 7/8/2021 12:31:19 PM | ||||||||||||||||||||||||||||||
| 446046 | 7806 | 7/8/2021 12:28:09 PM | 7/8/2021 12:28:40 PM | IVR call: statement | Received call for statement for account 10026077 sent message: 931 | 8 | 2 | 6850 | 79 | 79 | 7/8/2021 12:28:40 PM | 116660 | |||||||||||||||||||||||||||||
| 446034 | 5577 | 7/8/2021 12:13:16 PM | 7/8/2021 12:13:18 PM | IVR call: balance | Received call for balance for account 10024502 undefined | 7 | 2 | 4743 | 78 | 78 | 7/8/2021 12:13:18 PM |