Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1077393 40109 2/27/2023 7:02:51 AM 2/27/2023 7:02:51 AM IVR call:? Received call for ? for account 10198270 34
1077388 40108 2/27/2023 7:00:06 AM 2/27/2023 7:00:42 AM IVR call: statement Received call for statement for account 10392406 sent message: 36274 8 2 12984 79
16905 2/27/2023 6:58:26 AM 2/27/2023 6:58:29 AM METER CHANGED The meter at this property was removed, please load the following water meters: SN191018042 SN191018048 SN191018035 SN191017227 SN191017239 23 3 31164 17 3 23 1 112 793
1077375 40107 2/27/2023 6:55:33 AM 2/27/2023 6:55:34 AM IVR call: balance Received call for balance for account 10040566 undefined 7 2 5964 78
1077374 40106 2/27/2023 6:55:24 AM 2/27/2023 6:55:25 AM IVR call: balance Received call for balance for account 20432522 undefined 7 2 31165 78
1077373 40105 2/27/2023 6:55:21 AM 2/27/2023 6:55:36 AM IVR call: statement Received call for statement for account 10169561 sent message: 36267 8 2 6220 79
40103 2/27/2023 6:53:07 AM 3/12/2023 9:06:16 AM Water Query 6 Months policy adjustment from 2021.09.22-2022.11.05<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#96471</div> 27 3 31166 144 15 3 23 1 101 3/12/2023 9:06:16 AM 214 778 214
1077366 40104 2/27/2023 6:52:07 AM 2/27/2023 6:52:08 AM IVR call: balance Received call for balance for account 10024379 undefined 7 2 3935 78
1077364 40102 2/27/2023 6:51:44 AM 2/27/2023 6:51:57 AM IVR call: statement Received call for statement for account 20432522 sent message: 36264 8 2 31165 79
1077358 40101 2/27/2023 6:50:18 AM 2/27/2023 6:50:20 AM IVR call: balance Received call for balance for account 10391928 undefined 7 2 7020 78
1077357 40100 2/27/2023 6:49:59 AM 2/27/2023 6:50:00 AM IVR call: balance Received call for balance for account 10286110 undefined 7 2 5269 78
1077356 40099 2/27/2023 6:49:09 AM 2/27/2023 6:49:24 AM IVR call: statement Received call for statement for account 10009810 sent message: 36263 8 2 31163 79
1077349 40098 2/27/2023 6:44:54 AM 2/27/2023 6:44:55 AM IVR call: balance Received call for balance for account 10251706 undefined 7 2 6202 78
1077346 40097 2/27/2023 6:43:08 AM 2/27/2023 6:43:09 AM IVR call: balance Received call for balance for account 10349950 undefined 7 2 6354 78
1077336 40096 2/27/2023 6:39:54 AM 2/27/2023 6:40:07 AM IVR call: statement Received call for statement for account 10358156 sent message: 36262 8 2 31162 79
1077335 40095 2/27/2023 6:39:50 AM 2/27/2023 6:39:52 AM IVR call: balance Received call for balance for account 10265726 undefined 7 2 11099 78
1077333 40094 2/27/2023 6:39:19 AM 2/27/2023 6:39:21 AM IVR call: balance Received call for balance for account 10158567 undefined 7 2 4382 78
1077329 40093 2/27/2023 6:36:08 AM 2/27/2023 6:36:09 AM IVR call: balance Received call for balance for account 10027956 undefined 7 2 6389 78
1077320 40092 2/27/2023 6:30:45 AM 2/27/2023 6:30:47 AM IVR call: balance Received call for balance for account 10426544 undefined 7 2 6109 78
40091 2/27/2023 6:30:38 AM 2/27/2023 6:32:24 AM Water Query:Burst Water Pipe Fixed a burst water pipe, plumbers attached.&nbsp; 23 3 31161 144 17 3 23 1 96 778 778