Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 450805 | 6142 | 7/14/2021 11:07:35 AM | 7/14/2021 11:07:37 AM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 7/14/2021 11:07:37 AM | ||||||||||||||||||||||||||||||
| 450799 | 6142 | 7/14/2021 11:05:22 AM | 7/14/2021 11:05:24 AM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 7/14/2021 11:05:24 AM | ||||||||||||||||||||||||||||||
| 450794 | 6142 | 7/14/2021 11:03:25 AM | 7/14/2021 11:03:26 AM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 7/14/2021 11:03:26 AM | ||||||||||||||||||||||||||||||
| 450770 | 5687 | 7/14/2021 10:49:43 AM | 7/14/2021 10:49:45 AM | IVR call: balance | Received call for balance for account 10419028 undefined | 7 | 2 | 4842 | 78 | 78 | 7/14/2021 10:49:45 AM | ||||||||||||||||||||||||||||||
| 450753 | 6142 | 7/14/2021 10:41:42 AM | 7/14/2021 10:41:43 AM | IVR call: balance | Received call for balance for account 10072921 undefined | 7 | 2 | 3540 | 78 | 78 | 7/14/2021 10:41:43 AM | ||||||||||||||||||||||||||||||
| 450743 | 7960 | 7/14/2021 10:37:19 AM | 7/14/2021 10:37:42 AM | IVR call: meter-reading | Received call for meter-reading for account 10341441 Meter reading: [2] Meter type: [electric] | 10 | 2 | 6996 | 81 | 81 | |||||||||||||||||||||||||||||||
| 7959 | 7/14/2021 10:28:03 AM | 2/13/2023 9:35:31 AM | leak adjustment | waiting for an updated plumbers report <br><b>Journal Number</b>: [460296]<div><br></div><div><b><u>Meter Inspection for H/C done 15.07.2021. Report Back:</u></b></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;color:#1F497D; mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">"meter turning at 0.300l / minute, in<b>dicating an internal leak</b>. Current reading is 3327 on the 15/07/2021. Nobody was at home at the time of the visit"</span><br></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;color:#1F497D; mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Consumer to repair current leak and submit signed copy of plumbers letter </span></div> | 24 | 3 | 6995 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-07-14T10:26:58.001Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-16T07:18:12.918Z"}] | 1 | 96 | 142587 | 3 | ||||||||||||||||||||||||
| 450718 | 7958 | 7/14/2021 10:22:03 AM | 7/14/2021 10:22:04 AM | IVR call: balance | Received call for balance for account 10020212 undefined | 7 | 2 | 6994 | 78 | 78 | 7/14/2021 10:22:04 AM | ||||||||||||||||||||||||||||||
| 450700 | 7957 | 7/14/2021 10:14:12 AM | 7/14/2021 10:14:31 AM | IVR call: statement | Received call for statement for account 10246947 sent message: 1022 | 8 | 2 | 6993 | 79 | 79 | 7/14/2021 10:14:31 AM | 116751 | |||||||||||||||||||||||||||||
| 450697 | 7775 | 7/14/2021 10:12:09 AM | 7/14/2021 10:12:10 AM | IVR call: balance | Received call for balance for account 10281753 undefined | 7 | 2 | 6822 | 78 | 78 | 7/14/2021 10:12:10 AM | ||||||||||||||||||||||||||||||
| 450695 | 7379 | 7/14/2021 10:11:15 AM | 7/14/2021 10:11:15 AM | IVR call: balance | Received call for balance for account 20062663 undefined | 7 | 2 | 6452 | 78 | 78 | 7/14/2021 10:11:15 AM | ||||||||||||||||||||||||||||||
| 450688 | 7549 | 7/14/2021 10:08:57 AM | 7/14/2021 10:08:59 AM | IVR call: balance | Received call for balance for account 20059364 undefined | 7 | 2 | 6602 | 78 | 78 | 7/14/2021 10:08:59 AM | ||||||||||||||||||||||||||||||
| 450676 | 7955 | 7/14/2021 9:58:54 AM | 7/14/2021 9:59:13 AM | IVR call: statement | Received call for statement for account 10037219 sent message: 1021 | 8 | 2 | 6991 | 79 | 79 | 7/14/2021 9:59:13 AM | 116750 | |||||||||||||||||||||||||||||
| 450663 | 6568 | 7/14/2021 9:55:36 AM | 7/14/2021 9:55:37 AM | IVR call: balance | Received call for balance for account 10247899 undefined | 7 | 2 | 5692 | 78 | 78 | 7/14/2021 9:55:37 AM | ||||||||||||||||||||||||||||||
| 7956 | 7/14/2021 9:54:42 AM | 7/14/2021 12:09:55 PM | Late termination | Late termination<br/><b>Journal Number</b>: [513552] | 24 | 3 | 6992 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-14T09:53:37.358Z"}] | 6 | 107 | 173 | ||||||||||||||||||||||||||
| 450656 | 7955 | 7/14/2021 9:53:35 AM | 7/14/2021 9:53:36 AM | IVR call: balance | Received call for balance for account 10037219 undefined | 7 | 2 | 6991 | 78 | 78 | 7/14/2021 9:53:36 AM | ||||||||||||||||||||||||||||||
| 450654 | 7611 | 7/14/2021 9:52:47 AM | 7/14/2021 9:52:48 AM | IVR call: balance | Received call for balance for account 10426374 undefined | 7 | 2 | 6663 | 78 | 78 | 7/14/2021 9:52:48 AM | ||||||||||||||||||||||||||||||
| 7954 | 7/14/2021 9:51:56 AM | 3/28/2022 7:25:06 AM | Late termination | Late termination<br/><b>Journal Number</b>: [513498] | 24 | 3 | 6990 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-14T09:50:51.453Z"}] | 6 | 107 | 173 | ||||||||||||||||||||||||||
| 450640 | 6039 | 7/14/2021 9:48:07 AM | 7/14/2021 9:48:08 AM | IVR call: balance | Received call for balance for account 10168082 undefined | 7 | 2 | 5172 | 78 | 78 | 7/14/2021 9:48:08 AM | ||||||||||||||||||||||||||||||
| 7953 | 7/14/2021 9:35:40 AM | 7/14/2021 9:36:38 AM | Late termination | Late termination<br/><b>Journal Number</b>: [513380] | 24 | 3 | 6989 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-14T09:34:35.421Z"}] | 6 | 107 | 173 |