Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1077697 40149 2/27/2023 8:27:45 AM 2/27/2023 8:27:46 AM IVR call: balance Received call for balance for account 10290484 undefined 7 2 5800 78
1077696 40148 2/27/2023 8:27:32 AM 2/27/2023 8:27:33 AM IVR call: balance Received call for balance for account 10377445 undefined 7 2 31174 78
1077688 40147 2/27/2023 8:26:34 AM 2/27/2023 8:26:53 AM IVR call: statement Received call for statement for account 10379547 sent message: 36300 8 2 12404 79
1077677 40146 2/27/2023 8:25:14 AM 2/27/2023 8:25:14 AM IVR call:? Received call for ? for account 10379547 12404
1077671 40145 2/27/2023 8:21:18 AM 2/27/2023 8:21:19 AM IVR call: balance Received call for balance for account 10380268 undefined 7 2 31173 78
1077665 40144 2/27/2023 8:20:11 AM 2/27/2023 8:20:26 AM IVR call: statement Received call for statement for account 10380268 sent message: 36296 8 2 31173 79
16905 2/27/2023 8:20:04 AM 3/11/2023 8:33:14 AM EXTRA WATER CHARGE BCM LOADED AN EXTRA WATER CHARGE FOR AUGUST 2022. CAN YOU PLEASE REMOVE THIS CHARGE<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#91678</div> 27 3 27626 17 2 23 1 111 3/11/2023 8:33:14 AM 214 793 214
1077657 40143 2/27/2023 8:18:57 AM 2/27/2023 8:18:59 AM IVR call: balance Received call for balance for account 10175400 undefined 7 2 9195 78
1077643 40142 2/27/2023 8:15:24 AM 2/27/2023 8:15:26 AM IVR call: balance Received call for balance for account 10114174 undefined 7 2 6029 78
1077641 40141 2/27/2023 8:14:10 AM 2/27/2023 8:14:11 AM IVR call: balance Received call for balance for account 10000414 undefined 7 2 1236 78
1077633 40140 2/27/2023 8:12:12 AM 2/27/2023 8:12:13 AM IVR call: balance Received call for balance for account 10000414 undefined 7 2 1236 78
1077631 40139 2/27/2023 8:11:57 AM 2/27/2023 8:12:15 AM IVR call: statement Received call for statement for account 20350245 sent message: 36293 8 2 31172 79
1077623 40138 2/27/2023 8:10:26 AM 2/27/2023 8:10:27 AM IVR call: balance Received call for balance for account 10065817 undefined 7 2 23322 78
40137 2/27/2023 8:06:21 AM 2/27/2023 8:06:24 AM two water meters charging under one acc please see the acc there is two meters charging under the same acc the correct meter for this acc is B-XFD288 6 3 31171 145 17 2 23 1 112 780
1077606 40136 2/27/2023 8:02:17 AM 2/27/2023 8:02:18 AM IVR call: balance Received call for balance for account 10439112 undefined 7 2 24665 78
1077602 40135 2/27/2023 8:00:31 AM 2/27/2023 8:00:33 AM IVR call: balance Received call for balance for account 10362701 undefined 7 2 6225 78
1077600 40134 2/27/2023 7:59:35 AM 2/27/2023 7:59:36 AM IVR call: balance Received call for balance for account 10362701 undefined 7 2 6225 78
1077582 40132 2/27/2023 7:54:12 AM 2/27/2023 7:54:13 AM IVR call: balance Received call for balance for account 10429115 undefined 7 2 12874 78
1077567 40131 2/27/2023 7:47:40 AM 2/27/2023 7:47:41 AM IVR call: balance Received call for balance for account 10277546 undefined 7 2 31117 78
1077560 40130 2/27/2023 7:45:30 AM 2/27/2023 7:45:31 AM IVR call: balance Received call for balance for account 10351045 undefined 7 2 3839 78