Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 451963 | 5688 | 7/15/2021 10:11:13 AM | 7/15/2021 10:11:14 AM | IVR call: balance | Received call for balance for account 10038961 undefined | 7 | 2 | 4843 | 78 | 78 | 7/15/2021 10:11:14 AM | ||||||||||||||||||||||||||||||
| 451942 | 8010 | 7/15/2021 9:57:30 AM | 7/15/2021 9:57:56 AM | IVR call: meter-reading | Received call for meter-reading for account 10359872 Meter reading: [00471684] Meter type: [water] | 10 | 2 | 7042 | 81 | 81 | |||||||||||||||||||||||||||||||
| 8009 | 7/15/2021 9:52:59 AM | 4/12/2022 9:47:18 AM | water leak | leak credit passed on account<br/><b>Journal Number</b>: [513628]<br/><b>Journal Amount</b>: [245577.68] | 27 | 3 | 7041 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-07-15T09:53:01.403Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-16T06:07:08.001Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T12:42:54.930Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T12:44:01.252Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 4 | |||||||||||||||||||||||
| 451928 | 8008 | 7/15/2021 9:50:52 AM | 7/15/2021 9:50:54 AM | IVR call: balance | Received call for balance for account 10398977 undefined | 7 | 2 | 7040 | 78 | 78 | 7/15/2021 9:50:54 AM | ||||||||||||||||||||||||||||||
| 451910 | 5983 | 7/15/2021 9:41:13 AM | 7/15/2021 9:41:15 AM | IVR call: balance | Received call for balance for account 10345419 undefined | 7 | 2 | 5120 | 78 | 78 | 7/15/2021 9:41:15 AM | ||||||||||||||||||||||||||||||
| 451901 | 5626 | 7/15/2021 9:39:01 AM | 7/15/2021 9:39:02 AM | IVR call: balance | Received call for balance for account 10268659 undefined | 7 | 2 | 4784 | 78 | 78 | 7/15/2021 9:39:02 AM | ||||||||||||||||||||||||||||||
| 451857 | 8007 | 7/15/2021 9:17:20 AM | 7/15/2021 9:17:33 AM | IVR call: statement | Received call for statement for account 10357598 sent message: 1048 | 8 | 2 | 7039 | 79 | 79 | 7/15/2021 9:17:33 AM | 116777 | |||||||||||||||||||||||||||||
| 451855 | 8006 | 7/15/2021 9:16:41 AM | 7/15/2021 9:16:42 AM | IVR call: balance | Received call for balance for account 10194111 undefined | 7 | 2 | 7038 | 78 | 78 | 7/15/2021 9:16:42 AM | ||||||||||||||||||||||||||||||
| 451848 | 8005 | 7/15/2021 9:16:33 AM | 7/15/2021 9:16:49 AM | IVR call: statement | Received call for statement for account 10381987 sent message: 1047 | 8 | 2 | 7037 | 79 | 79 | 7/15/2021 9:16:49 AM | 116776 | |||||||||||||||||||||||||||||
| 8004 | 7/15/2021 9:15:56 AM | 8/8/2021 6:01:37 AM | six months policy | six months policy done<br/><b>Journal Number</b>: [BJ71514251]<br/><b>Journal Amount</b>: [799298.50] | 27 | 3 | 7036 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-07-15T09:14:48.094Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T06:13:55.120Z"}] | 1 | 95 | 8/8/2021 6:01:37 AM | 8 | 2 | |||||||||||||||||||||||
| 451844 | 6047 | 7/15/2021 9:15:05 AM | 7/15/2021 9:15:26 AM | IVR call: statement | Received call for statement for account 20158051 sent message: 1046 | 8 | 2 | 5179 | 79 | 79 | 7/15/2021 9:15:26 AM | 116775 | |||||||||||||||||||||||||||||
| 8003 | 7/15/2021 9:11:04 AM | 3/28/2022 7:25:06 AM | six months policy | six months policy adjustment done<br/><b>Journal Number</b>: [bj71514192]<br/><b>Journal Amount</b>: [100988.92] | 27 | 3 | 7035 | 17 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-07-15T09:09:56.175Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-01T07:53:15.925Z"}] | 2 | 101 | 2 | 3/28/2022 7:25:06 AM | 17 | 2 | ||||||||||||||||||||||
| 8002 | 7/15/2021 9:07:01 AM | 3/28/2022 7:08:29 AM | six months policy | six months policy adjustment done<br><b>Journal Number</b>: [bj71512339]<div><br></div><div>Duplicate query Resolved on ref #13253</div> | 27 | 3 | 7034 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-07-15T09:05:53.298Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-01T11:48:12.906Z"}] | 1 | 101 | 3 | 3/28/2022 7:08:29 AM | 6 | 3 | ||||||||||||||||||||||
| 451825 | 5651 | 7/15/2021 9:04:36 AM | 7/15/2021 9:05:51 AM | IVR call: statement | Received call for statement for account 10198489 sent message: 1045 | 8 | 2 | 4807 | 79 | 79 | 7/15/2021 9:05:51 AM | 116774 | |||||||||||||||||||||||||||||
| 451814 | 6209 | 7/15/2021 9:01:59 AM | 7/15/2021 9:02:32 AM | IVR call: statement | Received call for statement for account 10199817 sent message: 1044 | 8 | 2 | 5334 | 79 | 79 | 7/15/2021 9:02:32 AM | 116773 | |||||||||||||||||||||||||||||
| 451812 | 5688 | 7/15/2021 9:01:24 AM | 7/15/2021 9:01:25 AM | IVR call: balance | Received call for balance for account 10038961 undefined | 7 | 2 | 4843 | 78 | 78 | 7/15/2021 9:01:25 AM | ||||||||||||||||||||||||||||||
| 451805 | 6184 | 7/15/2021 9:01:14 AM | 7/15/2021 9:01:37 AM | IVR call: statement | Received call for statement for account 20419169 sent message: 1043 | 8 | 2 | 5313 | 79 | 79 | 7/15/2021 9:01:37 AM | 116772 | |||||||||||||||||||||||||||||
| 451802 | 4670 | 7/15/2021 9:00:58 AM | 7/15/2021 9:00:58 AM | IVR call:$649 | Received call for $1343 for account 20054454 | 3951 | 7/15/2021 9:00:58 AM | ||||||||||||||||||||||||||||||||||
| 451798 | 8001 | 7/15/2021 8:59:37 AM | 7/15/2021 8:59:39 AM | IVR call: balance | Received call for balance for account 10427785 undefined | 7 | 2 | 7033 | 78 | 78 | 7/15/2021 8:59:39 AM | ||||||||||||||||||||||||||||||
| 451795 | 7/15/2021 8:59:22 AM | 7/15/2021 8:59:22 AM | IVR call:$648 | Received call for $1342 for account undefined | 7/15/2021 8:59:22 AM |