Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 453463 | 6376 | 7/16/2021 11:37:11 AM | 7/16/2021 11:37:12 AM | IVR call: balance | Received call for balance for account 10364186 undefined | 7 | 2 | 5493 | 78 | 78 | 7/16/2021 11:37:12 AM | ||||||||||||||||||||||||||||||
| 453461 | 5136 | 7/16/2021 11:36:44 AM | 7/16/2021 11:37:03 AM | IVR call: statement | Received call for statement for account 10292886 sent message: 1075 | 8 | 2 | 4319 | 79 | 79 | 7/16/2021 11:37:03 AM | 116804 | |||||||||||||||||||||||||||||
| 453460 | 6376 | 7/16/2021 11:36:27 AM | 7/16/2021 11:36:29 AM | IVR call: balance | Received call for balance for account 10364186 undefined | 7 | 2 | 5493 | 78 | 78 | 7/16/2021 11:36:29 AM | ||||||||||||||||||||||||||||||
| 453459 | 8068 | 7/16/2021 11:36:16 AM | 7/16/2021 11:36:17 AM | IVR call: balance | Received call for balance for account 20491341 undefined | 7 | 2 | 7102 | 78 | 78 | 7/16/2021 11:36:17 AM | ||||||||||||||||||||||||||||||
| 453447 | 5136 | 7/16/2021 11:32:02 AM | 7/16/2021 11:32:03 AM | IVR call: balance | Received call for balance for account 10292886 undefined | 7 | 2 | 4319 | 78 | 78 | 7/16/2021 11:32:03 AM | ||||||||||||||||||||||||||||||
| 453388 | 8067 | 7/16/2021 11:06:35 AM | 7/16/2021 11:06:36 AM | IVR call: balance | Received call for balance for account 10368837 undefined | 7 | 2 | 7101 | 78 | 78 | 7/16/2021 11:06:36 AM | ||||||||||||||||||||||||||||||
| 8066 | 7/16/2021 10:59:02 AM | 11/13/2022 9:47:00 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> Query closed due to insufficient information, there is no information on water works system. Customer needs to log a new query and provide more information on complaint also to advise if they had any internal repairs done for 2021 period.<br><div><br></div><div><br></div></div> | 27 | 3 | 7100 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-16T10:59:04.559Z"}] | 1 | 67 | 11/13/2022 9:46:59 AM | 8 | 8 | |||||||||||||||||||||||
| 453380 | 5901 | 7/16/2021 10:54:25 AM | 7/16/2021 10:54:27 AM | IVR call: balance | Received call for balance for account 10372569 undefined | 7 | 2 | 5042 | 78 | 78 | 7/16/2021 10:54:27 AM | ||||||||||||||||||||||||||||||
| 453379 | 8065 | 7/16/2021 10:54:03 AM | 7/16/2021 10:54:04 AM | IVR call: balance | Received call for balance for account 10074381 undefined | 7 | 2 | 7099 | 78 | 78 | 7/16/2021 10:54:04 AM | ||||||||||||||||||||||||||||||
| 453365 | 8065 | 7/16/2021 10:52:27 AM | 7/16/2021 10:52:29 AM | IVR call: balance | Received call for balance for account 10074381 undefined | 7 | 2 | 7099 | 78 | 78 | 7/16/2021 10:52:29 AM | ||||||||||||||||||||||||||||||
| 453333 | 5302 | 7/16/2021 10:38:09 AM | 7/16/2021 10:38:11 AM | IVR call: balance | Received call for balance for account 10015349 undefined | 7 | 2 | 4475 | 78 | 78 | 7/16/2021 10:38:11 AM | ||||||||||||||||||||||||||||||
| 453317 | 8063 | 7/16/2021 10:30:07 AM | 7/16/2021 10:30:08 AM | IVR call: balance | Received call for balance for account 10244967 undefined | 7 | 2 | 7097 | 78 | 78 | 7/16/2021 10:30:08 AM | ||||||||||||||||||||||||||||||
| 453309 | 8063 | 7/16/2021 10:28:13 AM | 7/16/2021 10:28:33 AM | IVR call: statement | Received call for statement for account 10244967 sent message: 1074 | 8 | 2 | 7097 | 79 | 79 | 7/16/2021 10:28:33 AM | 116803 | |||||||||||||||||||||||||||||
| 453304 | 8064 | 7/16/2021 10:26:32 AM | 7/16/2021 10:26:33 AM | IVR call: balance | Received call for balance for account 10419100 undefined | 7 | 2 | 7098 | 78 | 78 | 7/16/2021 10:26:33 AM | ||||||||||||||||||||||||||||||
| 453303 | 8062 | 7/16/2021 10:26:04 AM | 7/16/2021 10:26:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10427863 Meter reading: [298506878526873] Meter type: [electric] | 10 | 2 | 7096 | 81 | 81 | |||||||||||||||||||||||||||||||
| 453301 | 8063 | 7/16/2021 10:25:53 AM | 7/16/2021 10:26:14 AM | IVR call: statement | Received call for statement for account 10244967 sent message: 1073 | 8 | 2 | 7097 | 79 | 79 | 7/16/2021 10:26:14 AM | 116802 | |||||||||||||||||||||||||||||
| 453299 | 8062 | 7/16/2021 10:25:02 AM | 7/16/2021 10:25:16 AM | IVR call: meter-reading | Received call for meter-reading for account 10427863 Meter reading: [0] Meter type: [electric] | 10 | 2 | 7096 | 81 | 81 | |||||||||||||||||||||||||||||||
| 453289 | 8062 | 7/16/2021 10:21:26 AM | 7/16/2021 10:21:53 AM | IVR call: meter-reading | Received call for meter-reading for account 10427863 Meter reading: [2985068785268] Meter type: [electric] | 10 | 2 | 7096 | 81 | 81 | |||||||||||||||||||||||||||||||
| 453277 | 8061 | 7/16/2021 10:17:53 AM | 7/16/2021 10:17:54 AM | IVR call: balance | Received call for balance for account 10276919 undefined | 7 | 2 | 7095 | 78 | 78 | 7/16/2021 10:17:54 AM | ||||||||||||||||||||||||||||||
| 453266 | 6380 | 7/16/2021 10:10:22 AM | 7/16/2021 10:10:24 AM | IVR call: balance | Received call for balance for account 10402963 undefined | 7 | 2 | 5497 | 78 | 78 | 7/16/2021 10:10:24 AM |