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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8066
LatestTicket
CreatedAt
7/16/2021 10:59:02 AM
UpdatedAt
11/13/2022 9:47:00 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> Query closed due to insufficient information, there is no information on water works system. Customer needs to log a new query and provide more information on complaint also to advise if they had any internal repairs done for 2021 period.<br><div><br></div><div><br></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7100
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-16T10:59:04.559Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/13/2022 9:46:59 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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