Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 455617 | 8119 | 7/19/2021 8:05:31 AM | 7/19/2021 8:05:52 AM | IVR call: statement | Received call for statement for account 10359994 sent message: 1091 | 8 | 2 | 7146 | 79 | 79 | 7/19/2021 8:05:52 AM | 116820 | |||||||||||||||||||||||||||||
| 455611 | 8119 | 7/19/2021 8:04:27 AM | 7/19/2021 8:04:29 AM | IVR call:$664 | Received call for $1358 for account 10359994 | 7146 | 7/19/2021 8:04:29 AM | ||||||||||||||||||||||||||||||||||
| 455590 | 8118 | 7/19/2021 7:56:08 AM | 7/19/2021 7:56:37 AM | IVR call: statement | Received call for statement for account 20294287 sent message: 1090 | 8 | 2 | 7145 | 79 | 79 | 7/19/2021 7:56:37 AM | 116819 | |||||||||||||||||||||||||||||
| 455584 | 8117 | 7/19/2021 7:53:24 AM | 7/19/2021 7:53:25 AM | IVR call: balance | Received call for balance for account 20059371 undefined | 7 | 2 | 7144 | 78 | 78 | 7/19/2021 7:53:25 AM | ||||||||||||||||||||||||||||||
| 455582 | 6362 | 7/19/2021 7:53:21 AM | 7/19/2021 7:53:43 AM | IVR call: statement | Received call for statement for account 10168629 sent message: 1089 | 8 | 2 | 5480 | 79 | 79 | 7/19/2021 7:53:43 AM | 116818 | |||||||||||||||||||||||||||||
| 8115 | 7/19/2021 7:47:10 AM | 3/28/2022 7:10:22 AM | high water consumption | consumer disputing that he utilised the water billed on account. kindly investigate and resolve. | 3 | 7143 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-19T07:46:02.546Z"}] | 1 | 67 | 16 | |||||||||||||||||||||||||||
| 8116 | 7/19/2021 7:43:18 AM | 4/12/2022 9:47:18 AM | water query | high water consumption and the current readings 1379 <div>meter no sn160930215.</div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7142 | 10 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-19T07:43:20.672Z"},{"op":"R","uid":"177","un":"justices","dt":"2021-08-13T12:25:27.864Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:37:33.296Z"}] | 1 | 111 | 214 | 4/12/2022 9:47:18 AM | 10 | 214 | ||||||||||||||||||||||
| 455557 | 6361 | 7/19/2021 7:41:43 AM | 7/19/2021 7:41:44 AM | IVR call: balance | Received call for balance for account 10390113 undefined | 7 | 2 | 5479 | 78 | 78 | 7/19/2021 7:41:44 AM | ||||||||||||||||||||||||||||||
| 455546 | 8033 | 7/19/2021 7:31:24 AM | 7/19/2021 7:31:46 AM | IVR call: statement | Received call for statement for account 10275351 sent message: 1088 | 8 | 2 | 7068 | 79 | 79 | 7/19/2021 7:31:46 AM | 116817 | |||||||||||||||||||||||||||||
| 8114 | 7/19/2021 7:20:38 AM | 7/19/2021 7:20:41 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-19T07:22:39.435Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 455518 | 8113 | 7/19/2021 7:13:17 AM | 7/19/2021 7:13:44 AM | IVR call: statement | Received call for statement for account 20125426 sent message: 1087 | 8 | 2 | 7141 | 79 | 79 | 7/19/2021 7:13:44 AM | 116816 | |||||||||||||||||||||||||||||
| 455480 | 8111 | 7/19/2021 6:56:16 AM | 7/19/2021 6:56:41 AM | IVR call: statement | Received call for statement for account 10094996 sent message: 1086 | 8 | 2 | 5066 | 79 | 79 | 7/19/2021 6:56:41 AM | 116815 | |||||||||||||||||||||||||||||
| 455476 | 8111 | 7/19/2021 6:54:47 AM | 7/19/2021 6:54:48 AM | IVR call: balance | Received call for balance for account 10094996 undefined | 7 | 2 | 5066 | 78 | 78 | 7/19/2021 6:54:48 AM | ||||||||||||||||||||||||||||||
| 455473 | 8112 | 7/19/2021 6:54:04 AM | 7/19/2021 6:54:06 AM | IVR call: balance | Received call for balance for account 10167277 undefined | 7 | 2 | 7140 | 78 | 78 | 7/19/2021 6:54:06 AM | ||||||||||||||||||||||||||||||
| 455471 | 8111 | 7/19/2021 6:53:42 AM | 7/19/2021 6:53:43 AM | IVR call: balance | Received call for balance for account 10094996 undefined | 7 | 2 | 5066 | 78 | 78 | 7/19/2021 6:53:43 AM | ||||||||||||||||||||||||||||||
| 455464 | 6027 | 7/19/2021 6:50:49 AM | 7/19/2021 6:50:51 AM | IVR call: balance | Received call for balance for account 20424507 undefined | 7 | 2 | 5161 | 78 | 78 | 7/19/2021 6:50:51 AM | ||||||||||||||||||||||||||||||
| 455421 | 8110 | 7/19/2021 6:33:41 AM | 7/19/2021 6:33:44 AM | IVR call: balance | Received call for balance for account 20176614 undefined | 7 | 2 | 7139 | 78 | 78 | 7/19/2021 6:33:44 AM | ||||||||||||||||||||||||||||||
| 455419 | 7/19/2021 6:32:57 AM | 7/19/2021 6:32:57 AM | IVR call:$663 | Received call for $1357 for account undefined | 7/19/2021 6:32:57 AM | ||||||||||||||||||||||||||||||||||||
| 455366 | 7553 | 7/19/2021 6:08:30 AM | 10/14/2021 12:08:40 PM | IVR call: balance | Received call for balance for account 10379849 undefined | 7 | 2 | 159 | 78 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:08:40.125Z"}] | 78 | 10/14/2021 12:08:40 PM | 17 | ||||||||||||||||||||||||||||
| 455344 | 8109 | 7/19/2021 4:27:56 AM | 7/19/2021 4:28:14 AM | IVR call: meter-reading | Received call for meter-reading for account 10358592 Meter reading: [0076] Meter type: [water] | 10 | 2 | 7138 | 81 | 81 |