Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1077925 40186 2/27/2023 9:49:16 AM 2/27/2023 9:49:18 AM IVR call: balance Received call for balance for account 10028632 undefined 7 2 5894 78
1077923 40185 2/27/2023 9:47:36 AM 2/27/2023 9:47:37 AM IVR call: balance Received call for balance for account 10028632 undefined 7 2 5894 78
1077919 40184 2/27/2023 9:42:07 AM 2/27/2023 9:42:08 AM IVR call: balance Received call for balance for account 10277571 undefined 7 2 6231 78
1077918 40183 2/27/2023 9:41:22 AM 2/27/2023 9:41:23 AM IVR call: balance Received call for balance for account 10277571 undefined 7 2 6231 78
40181 2/27/2023 9:36:08 AM 2/27/2023 9:36:11 AM SIX MONTHS POLICY Please apply six months policy for; 202011 - 202301 6 3 31179 89 15 4 23 1 101 187
1077909 40182 2/27/2023 9:35:25 AM 2/27/2023 9:36:01 AM IVR call: statement Received call for statement for account 10388285 sent message: 36322 8 2 31180 79
1077894 40180 2/27/2023 9:30:21 AM 2/27/2023 9:30:39 AM IVR call: statement Received call for statement for account 10066197 sent message: 36321 8 2 3001 79
1077883 40179 2/27/2023 9:28:28 AM 2/27/2023 9:28:29 AM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78
1077875 40178 2/27/2023 9:26:53 AM 2/27/2023 9:27:15 AM IVR call: statement Received call for statement for account 10434401 sent message: 36320 8 2 16533 79
1077874 40177 2/27/2023 9:26:39 AM 2/27/2023 9:26:42 AM IVR call: balance Received call for balance for account 20174857 undefined 7 2 3937 78
1077866 40176 2/27/2023 9:25:33 AM 2/27/2023 9:25:35 AM IVR call: balance Received call for balance for account 20174832 undefined 7 2 3936 78
24464 2/27/2023 9:25:01 AM 4/30/2023 8:49:03 AM Account not updated We are incurring charges of interest on arrears on this account due to it not yet being update on the system. Please see reference 96592 and pass a credit on all the interest charges.<div><br></div><div>QRC RESPONSE: 2023.04.30</div><div>QUERY RESOLVED JOURNAL 2022.05.18</div><div><br></div> 27 3 27967 5 2 23 6 122 4/30/2023 8:49:03 AM 145798 4 2342 4
1077860 40175 2/27/2023 9:24:14 AM 2/27/2023 9:24:14 AM IVR call:? Received call for ? for account 10412713 29320
1077853 40174 2/27/2023 9:22:04 AM 2/27/2023 9:22:23 AM IVR call: statement Received call for statement for account 10150121 sent message: 36317 8 2 6205 79
24464 2/27/2023 9:21:33 AM 4/29/2023 6:58:48 AM Account not updated There is an amount of R5675.56 shown as a credit on this account and needs to be tranferred to the new BCM ACCOUNT. We are incurring interest on arrears because of this.<div><br></div><div>Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> 27 3 31177 5 2 23 6 122 4/29/2023 6:58:48 AM 145783 17 2342 17
1077846 40173 2/27/2023 9:21:08 AM 2/27/2023 9:21:09 AM IVR call: balance Received call for balance for account 10150121 undefined 7 2 6205 78
1077832 40172 2/27/2023 9:15:12 AM 2/27/2023 9:15:30 AM IVR call: statement Received call for statement for account 10275421 sent message: 36314 8 2 30917 79
1077828 40171 2/27/2023 9:14:00 AM 2/27/2023 9:14:21 AM IVR call: statement Received call for statement for account 10275421 sent message: 36313 8 2 30917 79
1077816 40170 2/27/2023 9:07:46 AM 2/27/2023 9:08:07 AM IVR call: statement Received call for statement for account 10372015 sent message: 36312 8 2 18743 79
1077807 40169 2/27/2023 9:03:58 AM 2/27/2023 9:03:59 AM IVR call: balance Received call for balance for account 10277546 undefined 7 2 31117 78