Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 457018 | 8179 | 7/20/2021 8:07:47 AM | 7/20/2021 8:07:48 AM | IVR call: balance | Received call for balance for account 10283243 undefined | 7 | 2 | 7200 | 78 | 78 | 7/20/2021 8:07:48 AM | ||||||||||||||||||||||||||||||
| 457006 | 6027 | 7/20/2021 8:04:13 AM | 7/20/2021 8:04:15 AM | IVR call: balance | Received call for balance for account 20424507 undefined | 7 | 2 | 5161 | 78 | 78 | 7/20/2021 8:04:15 AM | ||||||||||||||||||||||||||||||
| 8178 | 7/20/2021 8:02:18 AM | 5/25/2022 9:28:54 AM | RFUSE CHARGE REVERSAL | REFUSE NOT COLLECTED BY BCMM,REQUEST FOR REVERSAL<div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="32" style="mso-height-source:userset;height:24.0pt"> <td height="32" class="xl65" width="338" style="height:24.0pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.</td></tr></tbody></table></div> | 27 | 3 | 7199 | 15 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T08:02:20.256Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T10:21:14.935Z"}] | 4 | 106 | 5/25/2022 9:28:54 AM | 5 | 5 | |||||||||||||||||||||||
| 456987 | 8162 | 7/20/2021 7:47:18 AM | 7/20/2021 7:47:19 AM | IVR call: balance | Received call for balance for account 10075217 undefined | 7 | 2 | 7184 | 78 | 78 | 7/20/2021 7:47:19 AM | ||||||||||||||||||||||||||||||
| 456984 | 8162 | 7/20/2021 7:46:01 AM | 7/20/2021 7:46:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10075217 Meter reading: [1] Meter type: [electric] | 10 | 2 | 7184 | 81 | 81 | |||||||||||||||||||||||||||||||
| 5890 | 7/20/2021 7:39:56 AM | 7/20/2021 7:41:31 AM | Balance of credits | Balance of credits to be paid to consumer<br/><b>Journal Number</b>: [521647] | 24 | 3 | 5031 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T07:38:47.164Z"}] | 6 | 107 | 173 | ||||||||||||||||||||||||||
| 456970 | 6519 | 7/20/2021 7:35:03 AM | 7/20/2021 7:35:05 AM | IVR call: balance | Received call for balance for account 10397624 undefined | 7 | 2 | 5638 | 78 | 78 | 7/20/2021 7:35:05 AM | ||||||||||||||||||||||||||||||
| 8177 | 7/20/2021 7:34:13 AM | 4/12/2022 9:42:39 AM | SUFIRE | SUFIRE Processed ,<b>Journal Number</b>: [430828]<div><br></div><div><b>RESPONSE QRC</b>: Sufire ,Journal{430828} <br><div><br><br></div></div> | 27 | 3 | 7198 | 132 | 2 | 23 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T07:33:04.889Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T07:34:51.036Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T07:35:35.443Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T07:35:58.427Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T07:37:27.537Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T09:08:07.557Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:10:22.331Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:12:58.993Z"}] | 6 | 122 | 230 | 4/12/2022 9:42:39 AM | 230 | 230 | ||||||||||||||||||||||||
| 456960 | 8176 | 7/20/2021 7:32:36 AM | 7/20/2021 7:32:37 AM | IVR call: balance | Received call for balance for account 10354816 undefined | 7 | 2 | 7195 | 78 | 78 | 7/20/2021 7:32:37 AM | ||||||||||||||||||||||||||||||
| 456956 | 8175 | 7/20/2021 7:29:52 AM | 7/20/2021 7:29:54 AM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 7/20/2021 7:29:54 AM | ||||||||||||||||||||||||||||||
| 8174 | 7/20/2021 7:18:47 AM | 7/20/2021 7:18:49 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T07:17:38.760Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 456942 | 8162 | 7/20/2021 7:16:08 AM | 7/20/2021 7:16:11 AM | IVR call: balance | Received call for balance for account 10075217 undefined | 7 | 2 | 7184 | 78 | 78 | 7/20/2021 7:16:11 AM | ||||||||||||||||||||||||||||||
| 456921 | 6390 | 7/20/2021 7:06:42 AM | 7/20/2021 7:07:01 AM | IVR call: statement | Received call for statement for account 10362248 sent message: 1112 | 8 | 2 | 5507 | 79 | 79 | 7/20/2021 7:07:01 AM | 116841 | |||||||||||||||||||||||||||||
| 456910 | 6130 | 7/20/2021 7:01:27 AM | 7/20/2021 7:01:28 AM | IVR call: balance | Received call for balance for account 10384490 undefined | 7 | 2 | 5261 | 78 | 78 | 7/20/2021 7:01:28 AM | ||||||||||||||||||||||||||||||
| 456901 | 7811 | 7/20/2021 6:56:36 AM | 7/20/2021 6:57:02 AM | IVR call: meter-reading | Received call for meter-reading for account 10006462 Meter reading: [968] Meter type: [water] | 10 | 2 | 3159 | 81 | 81 | |||||||||||||||||||||||||||||||
| 456899 | 8173 | 7/20/2021 6:54:14 AM | 7/20/2021 6:54:15 AM | IVR call: balance | Received call for balance for account 10006667 undefined | 7 | 2 | 7194 | 78 | 78 | 7/20/2021 6:54:15 AM | ||||||||||||||||||||||||||||||
| 8172 | 7/20/2021 6:53:31 AM | 7/20/2021 6:53:33 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T06:52:22.998Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 8172 | 7/20/2021 6:52:00 AM | 7/20/2021 6:52:02 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-07-20T06:50:52.071Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 456876 | 4650 | 7/20/2021 6:45:39 AM | 7/20/2021 6:45:40 AM | IVR call: balance | Received call for balance for account 20174832 undefined | 7 | 2 | 3936 | 78 | 78 | 7/20/2021 6:45:40 AM | ||||||||||||||||||||||||||||||
| 456874 | 6130 | 7/20/2021 6:45:26 AM | 7/20/2021 6:45:47 AM | IVR call: statement | Received call for statement for account 10384490 sent message: 1111 | 8 | 2 | 5261 | 79 | 79 | 7/20/2021 6:45:47 AM | 116840 |