Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 457072 | 8189 | 7/20/2021 8:25:39 AM | 7/20/2021 8:25:41 AM | IVR call: balance | Received call for balance for account 10294444 undefined | 7 | 2 | 2117 | 78 | 78 | 7/20/2021 8:25:41 AM | ||||||||||||||||||||||||||||||
| 457066 | 8189 | 7/20/2021 8:23:54 AM | 10/29/2021 12:58:15 PM | IVR call: balance | Received call for balance for account 10294444 undefined | 4 | 2 | 2117 | 78 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-29T12:57:52.082Z"}] | 77 | 4 | 10/29/2021 12:58:15 PM | 4 | |||||||||||||||||||||||||||
| 457065 | 7909 | 7/20/2021 8:23:23 AM | 7/20/2021 8:23:23 AM | IVR call: balance | Received call for balance for account 10065673 undefined | 7 | 2 | 6947 | 78 | 78 | 7/20/2021 8:23:23 AM | ||||||||||||||||||||||||||||||
| 457063 | 8185 | 7/20/2021 8:23:16 AM | 7/20/2021 8:23:17 AM | IVR call: balance | Received call for balance for account 10419022 undefined | 7 | 2 | 7205 | 78 | 78 | 7/20/2021 8:23:17 AM | ||||||||||||||||||||||||||||||
| 457057 | 8188 | 7/20/2021 8:21:55 AM | 7/20/2021 8:22:18 AM | IVR call: statement | Received call for statement for account 10417053 sent message: 1115 | 8 | 2 | 7208 | 79 | 79 | 7/20/2021 8:22:18 AM | 116844 | |||||||||||||||||||||||||||||
| 457053 | 8186 | 7/20/2021 8:21:07 AM | 7/20/2021 8:21:07 AM | IVR call:$680 | Received call for $1374 for account 20422718 | 7207 | 7/20/2021 8:21:07 AM | ||||||||||||||||||||||||||||||||||
| 457051 | 6519 | 7/20/2021 8:20:38 AM | 7/20/2021 8:20:59 AM | IVR call: statement | Received call for statement for account 10397624 sent message: 1114 | 8 | 2 | 5638 | 79 | 79 | 7/20/2021 8:20:59 AM | 116843 | |||||||||||||||||||||||||||||
| 457047 | 8186 | 7/20/2021 8:19:55 AM | 7/20/2021 8:19:55 AM | IVR call:$679 | Received call for $1373 for account 20422718 | 7207 | 7/20/2021 8:19:55 AM | ||||||||||||||||||||||||||||||||||
| 457041 | 8185 | 7/20/2021 8:18:48 AM | 7/20/2021 8:19:15 AM | IVR call: statement | Received call for statement for account 10419022 sent message: 1113 | 8 | 2 | 7205 | 79 | 79 | 7/20/2021 8:19:15 AM | 116842 | |||||||||||||||||||||||||||||
| 457040 | 8186 | 7/20/2021 8:18:46 AM | 7/20/2021 8:18:47 AM | IVR call: balance | Received call for balance for account 20422718 undefined | 7 | 2 | 7207 | 78 | 78 | 7/20/2021 8:18:47 AM | ||||||||||||||||||||||||||||||
| 8184 | 7/20/2021 8:18:39 AM | 3/28/2022 6:35:04 AM | REFUSE CHARGE REVERSAL | REFUSE NOT COLLECTED BY BCMM,REQUSET REVERSAL | 27 | 3 | 7206 | 5 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T08:18:41.148Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:13:29.940Z"}] | 4 | 106 | 3/28/2022 6:35:04 AM | 5 | 4 | |||||||||||||||||||||||
| 457038 | 8185 | 7/20/2021 8:17:57 AM | 7/20/2021 8:17:59 AM | IVR call: balance | Received call for balance for account 10419022 undefined | 7 | 2 | 7205 | 78 | 78 | 7/20/2021 8:17:59 AM | ||||||||||||||||||||||||||||||
| 457036 | 8185 | 7/20/2021 8:16:42 AM | 7/20/2021 8:16:44 AM | IVR call: balance | Received call for balance for account 10419022 undefined | 7 | 2 | 7205 | 78 | 78 | 7/20/2021 8:16:44 AM | ||||||||||||||||||||||||||||||
| 457033 | 8183 | 7/20/2021 8:13:05 AM | 7/20/2021 8:13:07 AM | IVR call: balance | Received call for balance for account 10387688 undefined | 7 | 2 | 7204 | 78 | 78 | 7/20/2021 8:13:07 AM | ||||||||||||||||||||||||||||||
| 457027 | 8183 | 7/20/2021 8:11:35 AM | 7/20/2021 8:11:37 AM | IVR call: balance | Received call for balance for account 10387688 undefined | 7 | 2 | 7204 | 78 | 78 | 7/20/2021 8:11:37 AM | ||||||||||||||||||||||||||||||
| 457023 | 8182 | 7/20/2021 8:09:46 AM | 7/20/2021 8:09:47 AM | IVR call: balance | Received call for balance for account 10429812 undefined | 7 | 2 | 7203 | 78 | 78 | 7/20/2021 8:09:47 AM | ||||||||||||||||||||||||||||||
| 457022 | 8181 | 7/20/2021 8:09:46 AM | 7/20/2021 8:09:48 AM | IVR call: balance | Received call for balance for account 20254534 undefined | 7 | 2 | 7202 | 78 | 78 | 7/20/2021 8:09:48 AM | ||||||||||||||||||||||||||||||
| 457020 | 8179 | 7/20/2021 8:09:12 AM | 7/20/2021 8:09:12 AM | IVR call: balance | Received call for balance for account 10283243 undefined | 7 | 2 | 7200 | 78 | 78 | 7/20/2021 8:09:12 AM | ||||||||||||||||||||||||||||||
| 457019 | 8180 | 7/20/2021 8:08:32 AM | 7/20/2021 8:08:34 AM | IVR call: balance | Received call for balance for account 10172507 undefined | 7 | 2 | 7201 | 78 | 78 | 7/20/2021 8:08:34 AM | ||||||||||||||||||||||||||||||
| 4720 | 7/20/2021 8:08:05 AM | 4/12/2022 9:39:10 AM | REFUSE CHARGE REVERSAL | NOT COLLECTED BY BCMM,REQUEST FOR REVERSAL | 4 | 3 | 3997 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-20T08:08:07.282Z"}] | 4 | 106 | 4/12/2022 9:39:10 AM | 4 | 16 |