Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 459286 | 7495 | 7/22/2021 9:15:35 AM | 7/22/2021 9:15:36 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | 78 | 7/22/2021 9:15:36 AM | ||||||||||||||||||||||||||||||
| 459284 | 7934 | 7/22/2021 9:14:53 AM | 7/22/2021 9:14:55 AM | IVR call: balance | Received call for balance for account 10429748 undefined | 7 | 2 | 6971 | 78 | 78 | 7/22/2021 9:14:55 AM | ||||||||||||||||||||||||||||||
| 459283 | 8286 | 7/22/2021 9:13:57 AM | 7/22/2021 9:13:59 AM | IVR call: balance | Received call for balance for account 10362566 undefined | 7 | 2 | 7294 | 78 | 78 | 7/22/2021 9:13:59 AM | ||||||||||||||||||||||||||||||
| 459281 | 4515 | 7/22/2021 9:11:30 AM | 7/22/2021 9:11:32 AM | IVR call: balance | Received call for balance for account 10409736 undefined | 7 | 2 | 3845 | 78 | 78 | 7/22/2021 9:11:32 AM | ||||||||||||||||||||||||||||||
| 459268 | 8292 | 7/22/2021 9:00:08 AM | 7/22/2021 9:00:30 AM | IVR call: statement | Received call for statement for account 10395792 sent message: 1159 | 8 | 2 | 7300 | 79 | 79 | 7/22/2021 9:00:30 AM | 116888 | |||||||||||||||||||||||||||||
| 459267 | 4724 | 7/22/2021 8:59:15 AM | 7/22/2021 8:59:16 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 7/22/2021 8:59:16 AM | ||||||||||||||||||||||||||||||
| 459264 | 4724 | 7/22/2021 8:58:14 AM | 7/22/2021 8:58:15 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 7/22/2021 8:58:15 AM | ||||||||||||||||||||||||||||||
| 459262 | 4720 | 7/22/2021 8:57:08 AM | 7/22/2021 8:57:09 AM | IVR call: balance | Received call for balance for account 10310482 undefined | 7 | 2 | 3997 | 78 | 78 | 7/22/2021 8:57:09 AM | ||||||||||||||||||||||||||||||
| 459258 | 7495 | 7/22/2021 8:54:54 AM | 7/22/2021 8:54:56 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | 78 | 7/22/2021 8:54:56 AM | ||||||||||||||||||||||||||||||
| 459251 | 8291 | 7/22/2021 8:49:23 AM | 7/22/2021 8:49:48 AM | IVR call: statement | Received call for statement for account 10349472 sent message: 1158 | 8 | 2 | 7299 | 79 | 79 | 7/22/2021 8:49:48 AM | 116887 | |||||||||||||||||||||||||||||
| 8290 | 7/22/2021 8:42:12 AM | 4/12/2022 9:39:10 AM | tarrif change | Journal done<br/><b>Journal Number</b>: [527728] | 24 | 3 | 7298 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-07-22T08:44:29.790Z"}] | 1 | 50 | 17 | ||||||||||||||||||||||||||
| 459239 | 8289 | 7/22/2021 8:40:34 AM | 7/22/2021 8:40:35 AM | IVR call: balance | Received call for balance for account 20380881 undefined | 7 | 2 | 7297 | 78 | 78 | 7/22/2021 8:40:35 AM | ||||||||||||||||||||||||||||||
| 459241 | 7486 | 7/22/2021 8:40:29 AM | 7/22/2021 8:40:31 AM | IVR call: balance | Received call for balance for account 10405076 undefined | 7 | 2 | 6544 | 78 | 78 | 7/22/2021 8:40:31 AM | ||||||||||||||||||||||||||||||
| 8288 | 7/22/2021 8:29:00 AM | 3/24/2022 9:14:54 AM | water query | water query <div><br></div><div>Duplicate query resolved with ref #39436. Consumer advised to check for leaks as consumption is above 40kl and attracted punitive tariffs<br></div> | 27 | 3 | 7296 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-04T08:09:12.624Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:49:05.048Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:51:45.022Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:52:39.450Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-24T09:14:55.218Z"}] | 1 | 101 | 3 | 3/24/2022 9:14:54 AM | 173 | 3 | ||||||||||||||||||||||
| 459211 | 8287 | 7/22/2021 8:16:58 AM | 7/22/2021 8:17:00 AM | IVR call: balance | Received call for balance for account 10185729 undefined | 7 | 2 | 7295 | 78 | 78 | 7/22/2021 8:17:00 AM | ||||||||||||||||||||||||||||||
| 459210 | 8287 | 7/22/2021 8:16:01 AM | 7/22/2021 8:16:03 AM | IVR call: balance | Received call for balance for account 10185729 undefined | 7 | 2 | 7295 | 78 | 78 | 7/22/2021 8:16:03 AM | ||||||||||||||||||||||||||||||
| 459200 | 7861 | 7/22/2021 8:14:34 AM | 7/22/2021 8:14:35 AM | IVR call: balance | Received call for balance for account 10039944 undefined | 7 | 2 | 6902 | 78 | 78 | 7/22/2021 8:14:35 AM | ||||||||||||||||||||||||||||||
| 459199 | 8286 | 7/22/2021 8:14:03 AM | 7/22/2021 8:14:05 AM | IVR call: balance | Received call for balance for account 10362566 undefined | 7 | 2 | 7294 | 78 | 78 | 7/22/2021 8:14:05 AM | ||||||||||||||||||||||||||||||
| 8285 | 7/22/2021 8:06:22 AM | 7/22/2021 8:49:29 AM | Tarrif Change | Journal Done<br/><b>Journal Number</b>: [523480]<br/><b>Journal Amount</b>: [-R146,269.48] | 27 | 3 | 7293 | 74 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-07-22T08:08:41.047Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-22T08:47:42.412Z"}] | 1 | 50 | 7/22/2021 8:49:29 AM | 172 | 3 | |||||||||||||||||||||||
| 8284 | 7/22/2021 8:05:32 AM | 3/28/2022 7:25:06 AM | 6 months policy journal processed 201904&202004 | 6 months policy journal processed 201904&202004<br/><b>Journal Number</b>: [527686]<br/><b>Journal Amount</b>: [-R17,897.80] | 27 | 3 | 7292 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-22T08:07:45.682Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-09-03T10:34:15.976Z"}] | 1 | 95 | 3/28/2022 7:25:06 AM | 17 | 3 |