Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
8288
LatestTicket
CreatedAt
7/22/2021 8:29:00 AM
UpdatedAt
3/24/2022 9:14:54 AM
Subject
water query
Description
water query <div><br></div><div>Duplicate query resolved with ref #39436. Consumer advised to check for leaks as consumption is above 40kl and attracted punitive tariffs<br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7296
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-04T08:09:12.624Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:49:05.048Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:51:45.022Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:52:39.450Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-24T09:14:55.218Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
3
ResolvedAt
3/24/2022 9:14:54 AM
Thread
ResolvedBy
173
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3