Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 462600 | 8380 | 7/26/2021 9:04:34 AM | 7/26/2021 9:04:35 AM | IVR call:$15 | Received call for $543 for account 10046369 | 7386 | 7/26/2021 9:04:35 AM | ||||||||||||||||||||||||||||||||||
| 462578 | 8379 | 7/26/2021 8:57:17 AM | 7/26/2021 8:57:36 AM | IVR call: statement | Received call for statement for account 10392039 sent message: 1224 | 8 | 2 | 7385 | 79 | 79 | 7/26/2021 8:57:36 AM | 116953 | |||||||||||||||||||||||||||||
| 462556 | 7266 | 7/26/2021 8:49:37 AM | 7/26/2021 8:49:57 AM | IVR call: statement | Received call for statement for account 10377135 sent message: 1223 | 8 | 2 | 6345 | 79 | 79 | 7/26/2021 8:49:57 AM | 116952 | |||||||||||||||||||||||||||||
| 462555 | 7267 | 7/26/2021 8:48:23 AM | 7/26/2021 8:48:48 AM | IVR call: statement | Received call for statement for account 10176543 sent message: 1222 | 8 | 2 | 6346 | 79 | 79 | 7/26/2021 8:48:48 AM | 116951 | |||||||||||||||||||||||||||||
| 462554 | 7267 | 7/26/2021 8:47:39 AM | 7/26/2021 8:47:40 AM | IVR call: balance | Received call for balance for account 10176543 undefined | 7 | 2 | 6346 | 78 | 78 | 7/26/2021 8:47:40 AM | ||||||||||||||||||||||||||||||
| 462551 | 7267 | 7/26/2021 8:47:05 AM | 7/26/2021 8:47:08 AM | IVR call: balance | Received call for balance for account 10176543 undefined | 7 | 2 | 6346 | 78 | 78 | 7/26/2021 8:47:08 AM | ||||||||||||||||||||||||||||||
| 462529 | 6867 | 7/26/2021 8:40:27 AM | 7/26/2021 8:40:48 AM | IVR call: statement | Received call for statement for account 10139226 sent message: 1221 | 8 | 2 | 5978 | 79 | 79 | 7/26/2021 8:40:48 AM | 116950 | |||||||||||||||||||||||||||||
| 462522 | 6523 | 7/26/2021 8:37:20 AM | 7/26/2021 8:37:21 AM | IVR call: balance | Received call for balance for account 10406206 undefined | 7 | 2 | 5641 | 78 | 78 | 7/26/2021 8:37:21 AM | ||||||||||||||||||||||||||||||
| 462519 | 6867 | 7/26/2021 8:36:28 AM | 7/26/2021 8:36:30 AM | IVR call: balance | Received call for balance for account 10139226 undefined | 7 | 2 | 5978 | 78 | 78 | 7/26/2021 8:36:30 AM | ||||||||||||||||||||||||||||||
| 462508 | 4668 | 7/26/2021 8:31:55 AM | 7/26/2021 8:31:56 AM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | 78 | 7/26/2021 8:31:56 AM | ||||||||||||||||||||||||||||||
| 462488 | 8378 | 7/26/2021 8:28:31 AM | 7/26/2021 8:28:33 AM | IVR call: balance | Received call for balance for account 10429963 undefined | 7 | 2 | 7384 | 78 | 78 | 7/26/2021 8:28:33 AM | ||||||||||||||||||||||||||||||
| 462487 | 8378 | 7/26/2021 8:27:37 AM | 7/26/2021 8:27:38 AM | IVR call: balance | Received call for balance for account 10429963 undefined | 7 | 2 | 7384 | 78 | 78 | 7/26/2021 8:27:38 AM | ||||||||||||||||||||||||||||||
| 462486 | 5528 | 7/26/2021 8:25:56 AM | 7/26/2021 8:25:58 AM | IVR call: balance | Received call for balance for account 10063564 undefined | 7 | 2 | 4696 | 78 | 78 | 7/26/2021 8:25:58 AM | ||||||||||||||||||||||||||||||
| 462481 | 5655 | 7/26/2021 8:24:47 AM | 7/26/2021 8:24:49 AM | IVR call: balance | Received call for balance for account 10237379 undefined | 7 | 2 | 4811 | 78 | 78 | 7/26/2021 8:24:49 AM | ||||||||||||||||||||||||||||||
| 462479 | 4668 | 7/26/2021 8:22:59 AM | 7/26/2021 8:23:00 AM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | 78 | 7/26/2021 8:23:00 AM | ||||||||||||||||||||||||||||||
| 462477 | 4668 | 7/26/2021 8:22:13 AM | 7/26/2021 8:22:14 AM | IVR call: balance | Received call for balance for account 10350765 undefined | 7 | 2 | 3948 | 78 | 78 | 7/26/2021 8:22:14 AM | ||||||||||||||||||||||||||||||
| 8377 | 7/26/2021 8:20:19 AM | 11/21/2022 6:35:37 AM | Water query | High consumption<div><br></div><div>QRS RESPONSE: Possible leak,to call consumer to check if there are no leaks around the house. Request plumbers letters if leaks are found.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information provided on nature of the query, customer needs to log a new query with more details. Consumption is currently still high customer needs to check for internal leaks. Query resolved.</div> | 27 | 3 | 7383 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T08:21:24.657Z"}] | 1 | 67 | 11/21/2022 6:35:37 AM | 139940 | 8 | 8 | ||||||||||||||||||||||
| 462469 | 8369 | 7/26/2021 8:18:24 AM | 1/12/2022 9:25:39 AM | IVR call: statement | Received call for statement for account 10006929 sent message: 1220 | 8 | 2 | 7375 | 79 | [{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T08:43:04.361Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T08:43:19.703Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-12T09:25:22.163Z"}] | 79 | 1/12/2022 9:25:39 AM | 116949 | 4 | |||||||||||||||||||||||||||
| 462468 | 8376 | 7/26/2021 8:17:22 AM | 7/26/2021 8:17:41 AM | IVR call: statement | Received call for statement for account 10421004 sent message: 1219 | 8 | 2 | 7382 | 79 | 79 | 7/26/2021 8:17:41 AM | 116948 | |||||||||||||||||||||||||||||
| 462466 | 8375 | 7/26/2021 8:16:21 AM | 7/26/2021 8:16:42 AM | IVR call: statement | Received call for statement for account 10388136 sent message: 1218 | 8 | 2 | 7381 | 79 | 79 | 7/26/2021 8:16:42 AM | 116947 |