Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
8377
LatestTicket
CreatedAt
7/26/2021 8:20:19 AM
UpdatedAt
11/21/2022 6:35:37 AM
Subject
Water query
Description
High consumption<div><br></div><div>QRS RESPONSE: Possible leak,to call consumer to check if there are no leaks around the house. Request plumbers letters if leaks are found.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information provided on nature of the query, customer needs to log a new query with more details. Consumption is currently still high customer needs to check for internal leaks. Query resolved.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7383
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T08:21:24.657Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/21/2022 6:35:37 AM
Thread
139940
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8