Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 462936 | 8361 | 7/26/2021 12:06:26 PM | 7/26/2021 12:06:28 PM | IVR call: balance | Received call for balance for account 10021869 undefined | 7 | 2 | 7367 | 78 | 78 | 7/26/2021 12:06:28 PM | ||||||||||||||||||||||||||||||
| 462934 | 5692 | 7/26/2021 12:04:08 PM | 7/26/2021 12:04:39 PM | IVR call: statement | Received call for statement for account 10360393 sent message: 1242 | 8 | 2 | 4846 | 79 | 79 | 7/26/2021 12:04:39 PM | 116971 | |||||||||||||||||||||||||||||
| 462930 | 8396 | 7/26/2021 12:01:24 PM | 7/26/2021 12:01:43 PM | IVR call: statement | Received call for statement for account 10355086 sent message: 1241 | 8 | 2 | 7401 | 79 | 79 | 7/26/2021 12:01:43 PM | 116970 | |||||||||||||||||||||||||||||
| 462921 | 6853 | 7/26/2021 11:56:12 AM | 7/26/2021 11:56:14 AM | IVR call: balance | Received call for balance for account 10040566 undefined | 7 | 2 | 5964 | 78 | 78 | 7/26/2021 11:56:14 AM | ||||||||||||||||||||||||||||||
| 462908 | 6811 | 7/26/2021 11:46:08 AM | 7/26/2021 11:46:08 AM | IVR call:$17 | Received call for $545 for account 10218920 | 5925 | 7/26/2021 11:46:08 AM | ||||||||||||||||||||||||||||||||||
| 462898 | 8395 | 7/26/2021 11:40:29 AM | 7/26/2021 11:40:48 AM | IVR call: statement | Received call for statement for account 10398741 sent message: 1240 | 8 | 2 | 5103 | 79 | 79 | 7/26/2021 11:40:48 AM | 116969 | |||||||||||||||||||||||||||||
| 462893 | 8394 | 7/26/2021 11:38:39 AM | 7/26/2021 11:39:15 AM | IVR call: statement | Received call for statement for account 10037183 sent message: 1239 | 8 | 2 | 7400 | 79 | 79 | 7/26/2021 11:39:15 AM | 116968 | |||||||||||||||||||||||||||||
| 462892 | 8394 | 7/26/2021 11:37:27 AM | 7/26/2021 11:38:06 AM | IVR call: statement | Received call for statement for account 10037183 sent message: 1238 | 8 | 2 | 7400 | 79 | 79 | 7/26/2021 11:38:06 AM | 116967 | |||||||||||||||||||||||||||||
| 462867 | 5025 | 7/26/2021 11:27:45 AM | 7/26/2021 11:27:46 AM | IVR call:$16 | Received call for $544 for account 10261167 | 4209 | 7/26/2021 11:27:46 AM | ||||||||||||||||||||||||||||||||||
| 8393 | 7/26/2021 11:23:23 AM | 2/2/2022 10:30:05 AM | Rates query | Charged commercial rates | 7 | 2 | 7399 | 77 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T11:24:50.878Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-02T10:29:57.531Z"}] | 77 | 20 | 2/2/2022 10:30:05 AM | 20 | ||||||||||||||||||||||||||||
| 8392 | 7/26/2021 11:21:15 AM | 10/23/2022 11:32:11 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>Water works report dated 2020/03/18 REF:699871 detected an internal leak, stating the customer has a plumber. Customer needs to log new query by attaching plumbers letter for a leak credit assessment.</div> | 27 | 3 | 7398 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T11:22:43.760Z"}] | 1 | 67 | 10/23/2022 11:32:10 AM | 8 | 8 | |||||||||||||||||||||||
| 462852 | 7019 | 7/26/2021 11:20:06 AM | 7/26/2021 11:20:07 AM | IVR call: balance | Received call for balance for account 10038259 undefined | 7 | 2 | 6117 | 78 | 78 | 7/26/2021 11:20:07 AM | ||||||||||||||||||||||||||||||
| 462838 | 8391 | 7/26/2021 11:12:33 AM | 7/26/2021 11:12:34 AM | IVR call: balance | Received call for balance for account 10072828 undefined | 7 | 2 | 7397 | 78 | 78 | 7/26/2021 11:12:34 AM | ||||||||||||||||||||||||||||||
| 462827 | 5007 | 7/26/2021 11:08:11 AM | 7/26/2021 11:08:13 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | 78 | 7/26/2021 11:08:13 AM | ||||||||||||||||||||||||||||||
| 462801 | 6829 | 7/26/2021 10:42:29 AM | 7/26/2021 10:42:30 AM | IVR call: balance | Received call for balance for account 10244369 undefined | 7 | 2 | 5941 | 78 | 78 | 7/26/2021 10:42:30 AM | ||||||||||||||||||||||||||||||
| 462799 | 7019 | 7/26/2021 10:39:35 AM | 7/26/2021 10:39:37 AM | IVR call: balance | Received call for balance for account 10038259 undefined | 7 | 2 | 6117 | 78 | 78 | 7/26/2021 10:39:37 AM | ||||||||||||||||||||||||||||||
| 462798 | 7019 | 7/26/2021 10:38:58 AM | 7/26/2021 10:38:59 AM | IVR call: balance | Received call for balance for account 10038259 undefined | 7 | 2 | 6117 | 78 | 78 | 7/26/2021 10:38:59 AM | ||||||||||||||||||||||||||||||
| 462795 | 5025 | 7/26/2021 10:37:12 AM | 7/26/2021 10:37:13 AM | IVR call: balance | Received call for balance for account 10261167 undefined | 7 | 2 | 4209 | 78 | 78 | 7/26/2021 10:37:13 AM | ||||||||||||||||||||||||||||||
| 462789 | 6885 | 7/26/2021 10:33:56 AM | 7/26/2021 10:34:20 AM | IVR call: statement | Received call for statement for account 10431106 sent message: 1237 | 8 | 2 | 5996 | 79 | 79 | 7/26/2021 10:34:20 AM | 116966 | |||||||||||||||||||||||||||||
| 462788 | 7383 | 7/26/2021 10:32:14 AM | 7/26/2021 10:32:43 AM | IVR call: statement | Received call for statement for account 10012753 sent message: 1236 | 8 | 2 | 467 | 79 | 79 | 7/26/2021 10:32:43 AM | 116965 |