Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8392
LatestTicket
CreatedAt
7/26/2021 11:21:15 AM
UpdatedAt
10/23/2022 11:32:11 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE: </u></b>Water works report dated 2020/03/18 REF:699871 detected an internal leak, stating the customer has a plumber. Customer needs to log new query by attaching plumbers letter for a leak credit assessment.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7398
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-26T11:22:43.760Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/23/2022 11:32:10 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8