Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 464163 | 7575 | 7/27/2021 11:05:37 AM | 7/27/2021 11:06:01 AM | IVR call: statement | Received call for statement for account 20170034 sent message: 1274 | 8 | 2 | 6626 | 79 | 79 | 7/27/2021 11:06:01 AM | 117003 | |||||||||||||||||||||||||||||
| 464158 | 7109 | 7/27/2021 11:04:31 AM | 7/27/2021 11:04:32 AM | IVR call: balance | Received call for balance for account 10295093 undefined | 7 | 2 | 6201 | 78 | 78 | 7/27/2021 11:04:32 AM | ||||||||||||||||||||||||||||||
| 464157 | 7312 | 7/27/2021 11:04:11 AM | 7/27/2021 11:04:12 AM | IVR call: balance | Received call for balance for account 10027956 undefined | 7 | 2 | 6389 | 78 | 78 | 7/27/2021 11:04:12 AM | ||||||||||||||||||||||||||||||
| 464139 | 8418 | 7/27/2021 10:56:36 AM | 7/27/2021 10:56:37 AM | IVR call: balance | Received call for balance for account 10081227 undefined | 7 | 2 | 7423 | 78 | 78 | 7/27/2021 10:56:37 AM | ||||||||||||||||||||||||||||||
| 464118 | 7019 | 7/27/2021 10:37:53 AM | 7/27/2021 10:37:54 AM | IVR call: balance | Received call for balance for account 10038259 undefined | 7 | 2 | 6117 | 78 | 78 | 7/27/2021 10:37:54 AM | ||||||||||||||||||||||||||||||
| 464115 | 4970 | 7/27/2021 10:36:14 AM | 7/27/2021 10:36:16 AM | IVR call: balance | Received call for balance for account 10344981 undefined | 7 | 2 | 4161 | 78 | 78 | 7/27/2021 10:36:16 AM | ||||||||||||||||||||||||||||||
| 464114 | 4970 | 7/27/2021 10:35:53 AM | 7/27/2021 10:35:53 AM | IVR call: balance | Received call for balance for account 10344981 undefined | 7 | 2 | 4161 | 78 | 78 | 7/27/2021 10:35:53 AM | ||||||||||||||||||||||||||||||
| 8417 | 7/27/2021 10:32:34 AM | 4/12/2022 9:39:10 AM | Water Query | Incorrect meter readings - previous rd less than current rd.<div><br></div><div>current reading, 900. Journal processed and approved. Query resolved.</div> | 27 | 3 | 7421 | 4 | 4 | 23 | 1 | 44 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-27T10:31:01.897Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-06T13:10:08.430Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:12:11.684Z"}] | 1 | 111 | 214 | 4/12/2022 9:39:10 AM | 4 | 214 | ||||||||||||||||||||||
| 464108 | 4742 | 7/27/2021 10:27:35 AM | 7/27/2021 10:27:36 AM | IVR call: balance | Received call for balance for account 10244473 undefined | 7 | 2 | 4009 | 78 | 78 | 7/27/2021 10:27:36 AM | ||||||||||||||||||||||||||||||
| 8416 | 7/27/2021 10:25:53 AM | 7/27/2021 10:27:57 AM | water query | high water consumption. current readings 1395 meter no URA3380 | 3 | 7420 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-27T10:25:55.157Z"}] | 1 | 67 | 199 | |||||||||||||||||||||||||||
| 8416 | 7/27/2021 10:25:16 AM | 7/27/2021 10:25:19 AM | 1 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-07-27T10:25:19.056Z"}] | 199 | ||||||||||||||||||||||||||||||||||||
| 464103 | 4647 | 7/27/2021 10:22:45 AM | 7/27/2021 10:22:47 AM | IVR call: balance | Received call for balance for account 10024379 undefined | 7 | 2 | 3935 | 78 | 78 | 7/27/2021 10:22:47 AM | ||||||||||||||||||||||||||||||
| 464101 | 8415 | 7/27/2021 10:20:36 AM | 7/27/2021 10:20:52 AM | IVR call: statement | Received call for statement for account 10423843 sent message: 1272 | 8 | 2 | 7419 | 79 | 79 | 7/27/2021 10:20:52 AM | 117001 | |||||||||||||||||||||||||||||
| 464088 | 6853 | 7/27/2021 10:12:59 AM | 7/27/2021 10:13:01 AM | IVR call: balance | Received call for balance for account 10040566 undefined | 7 | 2 | 5964 | 78 | 78 | 7/27/2021 10:13:01 AM | ||||||||||||||||||||||||||||||
| 464078 | 4945 | 7/27/2021 10:05:21 AM | 7/27/2021 10:05:23 AM | IVR call: balance | Received call for balance for account 10049869 undefined | 7 | 2 | 4137 | 78 | 78 | 7/27/2021 10:05:23 AM | ||||||||||||||||||||||||||||||
| 464073 | 7228 | 7/27/2021 10:03:04 AM | 7/27/2021 10:03:22 AM | IVR call: statement | Received call for statement for account 10416389 sent message: 1271 | 8 | 2 | 6309 | 79 | 79 | 7/27/2021 10:03:22 AM | 117000 | |||||||||||||||||||||||||||||
| 464072 | 7228 | 7/27/2021 10:02:33 AM | 7/27/2021 10:02:34 AM | IVR call: balance | Received call for balance for account 10416389 undefined | 7 | 2 | 6309 | 78 | 78 | 7/27/2021 10:02:34 AM | ||||||||||||||||||||||||||||||
| 464071 | 7072 | 7/27/2021 10:02:21 AM | 7/27/2021 10:02:22 AM | IVR call: balance | Received call for balance for account 10375662 undefined | 7 | 2 | 6168 | 78 | 78 | 7/27/2021 10:02:22 AM | ||||||||||||||||||||||||||||||
| 464066 | 4933 | 7/27/2021 10:00:18 AM | 7/27/2021 10:00:20 AM | IVR call: balance | Received call for balance for account 10052528 undefined | 7 | 2 | 4126 | 78 | 78 | 7/27/2021 10:00:20 AM | ||||||||||||||||||||||||||||||
| 464067 | 7761 | 7/27/2021 10:00:09 AM | 7/27/2021 10:00:10 AM | IVR call: balance | Received call for balance for account 10423878 undefined | 7 | 2 | 6806 | 78 | 78 | 7/27/2021 10:00:10 AM |