Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 8417
LatestTicket
CreatedAt: 7/27/2021 10:32:34 AM
UpdatedAt: 4/12/2022 9:39:10 AM
Subject: Water Query
Description: Incorrect meter readings - previous rd less than current rd.<div><br></div><div>current reading, 900. Journal processed and approved. Query resolved.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 7421
OpenedBy
AssignedTo: 4
Region: 4
Department: 23
QueryType: 1
SubQueryType: 44
Escalation
EscalationCron
History: [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-27T10:31:01.897Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-06T13:10:08.430Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:12:11.684Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 111
CreatedBy1
UpdatedBy1: 214
ResolvedAt: 4/12/2022 9:39:10 AM
Thread
ResolvedBy: 4
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 214