Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 464377 | 6741 | 7/27/2021 1:01:27 PM | 7/27/2021 1:01:28 PM | IVR call: balance | Received call for balance for account 10167235 undefined | 7 | 2 | 5861 | 78 | 78 | 7/27/2021 1:01:28 PM | ||||||||||||||||||||||||||||||
| 464376 | 7246 | 7/27/2021 1:00:17 PM | 7/27/2021 1:00:18 PM | IVR call: balance | Received call for balance for account 10062825 undefined | 7 | 2 | 6326 | 78 | 78 | 7/27/2021 1:00:18 PM | ||||||||||||||||||||||||||||||
| 464368 | 6054 | 7/27/2021 12:57:13 PM | 7/27/2021 12:57:35 PM | IVR call: statement | Received call for statement for account 10281930 sent message: 1288 | 8 | 2 | 5189 | 79 | 79 | 7/27/2021 12:57:35 PM | 117017 | |||||||||||||||||||||||||||||
| 464351 | 8427 | 7/27/2021 12:51:41 PM | 7/27/2021 12:51:59 PM | IVR call: statement | Received call for statement for account 10199938 sent message: 1287 | 8 | 2 | 7432 | 79 | 79 | 7/27/2021 12:51:59 PM | 117016 | |||||||||||||||||||||||||||||
| 464349 | 8426 | 7/27/2021 12:50:40 PM | 7/27/2021 12:51:01 PM | IVR call: statement | Received call for statement for account 10010014 sent message: 1286 | 8 | 2 | 7431 | 79 | 79 | 7/27/2021 12:51:01 PM | 117015 | |||||||||||||||||||||||||||||
| 464344 | 4612 | 7/27/2021 12:49:35 PM | 7/27/2021 12:49:53 PM | IVR call: statement | Received call for statement for account 10379191 sent message: 1285 | 8 | 2 | 3920 | 79 | 79 | 7/27/2021 12:49:53 PM | 117014 | |||||||||||||||||||||||||||||
| 464342 | 8425 | 7/27/2021 12:49:07 PM | 7/27/2021 12:49:08 PM | IVR call: balance | Received call for balance for account 10415324 undefined | 7 | 2 | 7430 | 78 | 78 | 7/27/2021 12:49:08 PM | ||||||||||||||||||||||||||||||
| 464340 | 8425 | 7/27/2021 12:48:24 PM | 7/27/2021 12:48:26 PM | IVR call: balance | Received call for balance for account 10415324 undefined | 7 | 2 | 7430 | 78 | 78 | 7/27/2021 12:48:26 PM | ||||||||||||||||||||||||||||||
| 464339 | 7/27/2021 12:48:24 PM | 7/27/2021 12:48:24 PM | IVR call:$22 | Received call for $550 for account undefined | 7/27/2021 12:48:24 PM | ||||||||||||||||||||||||||||||||||||
| 464337 | 8156 | 7/27/2021 12:47:04 PM | 7/27/2021 12:47:04 PM | IVR call:$21 | Received call for $549 for account 10021531 | 7178 | 7/27/2021 12:47:04 PM | ||||||||||||||||||||||||||||||||||
| 464315 | 8424 | 7/27/2021 12:32:36 PM | 7/27/2021 12:32:50 PM | IVR call: statement | Received call for statement for account 10353987 sent message: 1284 | 8 | 2 | 7429 | 79 | 79 | 7/27/2021 12:32:50 PM | 117013 | |||||||||||||||||||||||||||||
| 464314 | 6054 | 7/27/2021 12:31:57 PM | 7/27/2021 12:32:22 PM | IVR call: statement | Received call for statement for account 10281930 sent message: 1283 | 8 | 2 | 5189 | 79 | 79 | 7/27/2021 12:32:22 PM | 117012 | |||||||||||||||||||||||||||||
| 464309 | 8423 | 7/27/2021 12:29:15 PM | 7/27/2021 12:29:33 PM | IVR call: statement | Received call for statement for account 10353957 sent message: 1282 | 8 | 2 | 7428 | 79 | 79 | 7/27/2021 12:29:33 PM | 117011 | |||||||||||||||||||||||||||||
| 464304 | 8422 | 7/27/2021 12:27:33 PM | 7/27/2021 12:27:58 PM | IVR call: statement | Received call for statement for account 10258837 sent message: 1281 | 8 | 2 | 7427 | 79 | 79 | 7/27/2021 12:27:58 PM | 117010 | |||||||||||||||||||||||||||||
| 464301 | 8421 | 7/27/2021 12:26:32 PM | 7/27/2021 12:26:49 PM | IVR call: statement | Received call for statement for account 10318467 sent message: 1280 | 8 | 2 | 7426 | 79 | 79 | 7/27/2021 12:26:49 PM | 117009 | |||||||||||||||||||||||||||||
| 464298 | 8363 | 7/27/2021 12:25:23 PM | 7/27/2021 12:25:24 PM | IVR call: balance | Received call for balance for account 10014668 undefined | 7 | 2 | 7369 | 78 | 78 | 7/27/2021 12:25:24 PM | ||||||||||||||||||||||||||||||
| 8420 | 7/27/2021 12:22:40 PM | 4/9/2022 10:27:01 AM | meter number | Incorrect meter number<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7425 | 5 | 4 | 23 | 1 | 98 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-27T12:21:07.930Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T11:32:49.469Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T06:35:42.591Z"},{"op":"R","uid":"1208","un":"xolar","dt":"2022-04-09T10:23:13.425Z"}] | 1 | 112 | 214 | 4/9/2022 10:27:01 AM | 5 | 214 | ||||||||||||||||||||||
| 464291 | 7142 | 7/27/2021 12:20:51 PM | 7/27/2021 12:20:53 PM | IVR call: balance | Received call for balance for account 10277571 undefined | 7 | 2 | 6231 | 78 | 78 | 7/27/2021 12:20:53 PM | ||||||||||||||||||||||||||||||
| 464269 | 6054 | 7/27/2021 12:05:02 PM | 7/27/2021 12:05:28 PM | IVR call: statement | Received call for statement for account 10281930 sent message: 1279 | 8 | 2 | 5189 | 79 | 79 | 7/27/2021 12:05:28 PM | 117008 | |||||||||||||||||||||||||||||
| 464266 | 6054 | 7/27/2021 12:02:24 PM | 7/27/2021 12:02:26 PM | IVR call: balance | Received call for balance for account 10281930 undefined | 7 | 2 | 5189 | 78 | 78 | 7/27/2021 12:02:26 PM |