Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 466675 | 8376 | 7/29/2021 7:51:11 AM | 7/29/2021 7:51:32 AM | IVR call: statement | Received call for statement for account 10421004 sent message: 1340 | 8 | 2 | 7382 | 79 | 79 | 7/29/2021 7:51:32 AM | 117069 | |||||||||||||||||||||||||||||
| 466654 | 8478 | 7/29/2021 7:43:11 AM | 7/30/2021 10:12:28 AM | IVR call: balance | Received call for balance for account 10288487 undefined | 7 | 2 | 7476 | 78 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-30T10:10:52.014Z"}] | 78 | 7/30/2021 10:12:28 AM | 34 | ||||||||||||||||||||||||||||
| 466651 | 8477 | 7/29/2021 7:42:55 AM | 7/29/2021 7:43:17 AM | IVR call: statement | Received call for statement for account 10431282 sent message: 1339 | 8 | 2 | 7475 | 79 | 79 | 7/29/2021 7:43:17 AM | 117068 | |||||||||||||||||||||||||||||
| 466626 | 8476 | 7/29/2021 7:34:52 AM | 7/29/2021 7:34:54 AM | IVR call: balance | Received call for balance for account 10102433 undefined | 7 | 2 | 7474 | 78 | 78 | 7/29/2021 7:34:54 AM | ||||||||||||||||||||||||||||||
| 466606 | 6953 | 7/29/2021 7:26:52 AM | 7/29/2021 7:26:54 AM | IVR call: balance | Received call for balance for account 10105939 undefined | 7 | 2 | 6052 | 78 | 78 | 7/29/2021 7:26:54 AM | ||||||||||||||||||||||||||||||
| 466600 | 7103 | 7/29/2021 7:25:43 AM | 7/29/2021 7:26:03 AM | IVR call: statement | Received call for statement for account 10267073 sent message: 1338 | 8 | 2 | 6195 | 79 | 79 | 7/29/2021 7:26:03 AM | 117067 | |||||||||||||||||||||||||||||
| 466592 | 7453 | 7/29/2021 7:22:44 AM | 7/29/2021 7:23:07 AM | IVR call: statement | Received call for statement for account 10411141 sent message: 1337 | 8 | 2 | 1681 | 79 | 79 | 7/29/2021 7:23:07 AM | 117066 | |||||||||||||||||||||||||||||
| 466587 | 4971 | 7/29/2021 7:19:44 AM | 7/29/2021 7:19:46 AM | IVR call: balance | Received call for balance for account 10016353 undefined | 7 | 2 | 4162 | 78 | 78 | 7/29/2021 7:19:46 AM | ||||||||||||||||||||||||||||||
| 466580 | 6951 | 7/29/2021 7:17:04 AM | 7/29/2021 7:17:05 AM | IVR call: balance | Received call for balance for account 10427795 undefined | 7 | 2 | 6050 | 78 | 78 | 7/29/2021 7:17:05 AM | ||||||||||||||||||||||||||||||
| 466555 | 6971 | 7/29/2021 7:08:50 AM | 7/29/2021 7:08:51 AM | IVR call: balance | Received call for balance for account 10357185 undefined | 7 | 2 | 6070 | 78 | 78 | 7/29/2021 7:08:51 AM | ||||||||||||||||||||||||||||||
| 466553 | 8475 | 7/29/2021 7:08:37 AM | 7/29/2021 7:08:58 AM | IVR call: statement | Received call for statement for account 10038180 sent message: 1336 | 8 | 2 | 7473 | 79 | 79 | 7/29/2021 7:08:58 AM | 117065 | |||||||||||||||||||||||||||||
| 8474 | 7/29/2021 7:08:22 AM | 7/9/2022 6:53:59 AM | Water query | High consumption | 30 | 3 | 7472 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-29T07:10:12.245Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||||
| 466549 | 6971 | 7/29/2021 7:07:47 AM | 7/29/2021 7:07:48 AM | IVR call: balance | Received call for balance for account 10357185 undefined | 7 | 2 | 6070 | 78 | 78 | 7/29/2021 7:07:48 AM | ||||||||||||||||||||||||||||||
| 466545 | 6971 | 7/29/2021 7:06:56 AM | 7/29/2021 7:06:56 AM | IVR call:$33 | Received call for $561 for account 10357185 | 6070 | 7/29/2021 7:06:56 AM | ||||||||||||||||||||||||||||||||||
| 466528 | 6884 | 7/29/2021 7:04:48 AM | 7/29/2021 7:04:49 AM | IVR call: balance | Received call for balance for account 10065737 undefined | 7 | 2 | 5995 | 78 | 78 | 7/29/2021 7:04:49 AM | ||||||||||||||||||||||||||||||
| 466523 | 6884 | 7/29/2021 7:03:55 AM | 7/29/2021 7:03:57 AM | IVR call: balance | Received call for balance for account 10065737 undefined | 7 | 2 | 5995 | 78 | 78 | 7/29/2021 7:03:57 AM | ||||||||||||||||||||||||||||||
| 8473 | 7/29/2021 7:03:33 AM | 7/29/2021 7:06:27 AM | Electricity query | Charged for electricity when they are on pre-paid<br/><b>Refund Type</b>: [carols@buffalocity.gov.za] | 11 | 2 | 7471 | 77 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-29T07:05:23.136Z"}] | 77 | 7/29/2021 7:06:27 AM | 34 | |||||||||||||||||||||||||||||
| 466492 | 4986 | 7/29/2021 6:56:11 AM | 7/29/2021 6:56:12 AM | IVR call: balance | Received call for balance for account 10211986 undefined | 7 | 2 | 4175 | 78 | 78 | 7/29/2021 6:56:12 AM | ||||||||||||||||||||||||||||||
| 466479 | 6810 | 7/29/2021 6:51:42 AM | 7/29/2021 6:51:59 AM | IVR call: statement | Received call for statement for account 10425569 sent message: 1335 | 8 | 2 | 5924 | 79 | 79 | 7/29/2021 6:51:59 AM | 117064 | |||||||||||||||||||||||||||||
| 466471 | 7259 | 7/29/2021 6:50:29 AM | 7/29/2021 6:50:29 AM | IVR call: balance | Received call for balance for account 10293235 undefined | 7 | 2 | 6339 | 78 | 78 | 7/29/2021 6:50:29 AM |