Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
8473
-
LatestTicket
-
-
CreatedAt
-
7/29/2021 7:03:33 AM
-
UpdatedAt
-
7/29/2021 7:06:27 AM
-
Subject
-
Electricity query
-
Description
-
Charged for electricity when they are on pre-paid<br/><b>Refund Type</b>: [carols@buffalocity.gov.za]
-
Priority
-
-
Disposition
-
11
-
ConversationType
-
2
-
Parent
-
-
Account
-
7471
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
-
Department
-
-
QueryType
-
77
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-29T07:05:23.136Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
77
-
Subcategory
-
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
7/29/2021 7:06:27 AM
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
34