Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 466888 | 7501 | 7/29/2021 8:49:42 AM | 7/29/2021 8:50:06 AM | IVR call: statement | Received call for statement for account 10048360 sent message: 1357 | 8 | 2 | 6560 | 79 | 79 | 7/29/2021 8:50:06 AM | 117086 | |||||||||||||||||||||||||||||
| 466886 | 4908 | 7/29/2021 8:49:36 AM | 7/29/2021 8:49:38 AM | IVR call: balance | Received call for balance for account 10402495 undefined | 7 | 2 | 4105 | 78 | 78 | 7/29/2021 8:49:38 AM | ||||||||||||||||||||||||||||||
| 466884 | 7768 | 7/29/2021 8:48:38 AM | 7/29/2021 8:48:56 AM | IVR call: statement | Received call for statement for account 10406340 sent message: 1355 | 8 | 2 | 6815 | 79 | 79 | 7/29/2021 8:48:56 AM | 117084 | |||||||||||||||||||||||||||||
| 466883 | 7501 | 7/29/2021 8:48:36 AM | 7/29/2021 8:48:37 AM | IVR call: balance | Received call for balance for account 10048360 undefined | 7 | 2 | 6560 | 78 | 78 | 7/29/2021 8:48:37 AM | ||||||||||||||||||||||||||||||
| 466881 | 8494 | 7/29/2021 8:48:36 AM | 7/29/2021 8:48:56 AM | IVR call: statement | Received call for statement for account 10403489 sent message: 1356 | 8 | 2 | 7491 | 79 | 79 | 7/29/2021 8:48:56 AM | 117085 | |||||||||||||||||||||||||||||
| 466875 | 8493 | 7/29/2021 8:46:56 AM | 7/29/2021 8:47:17 AM | IVR call: statement | Received call for statement for account 10177820 sent message: 1354 | 8 | 2 | 7490 | 79 | 79 | 7/29/2021 8:47:17 AM | 117083 | |||||||||||||||||||||||||||||
| 466876 | 7768 | 7/29/2021 8:46:54 AM | 7/29/2021 8:46:55 AM | IVR call: balance | Received call for balance for account 10406340 undefined | 7 | 2 | 6815 | 78 | 78 | 7/29/2021 8:46:55 AM | ||||||||||||||||||||||||||||||
| 466873 | 8493 | 7/29/2021 8:46:15 AM | 7/29/2021 8:46:16 AM | IVR call:$36 | Received call for $564 for account 10177820 | 7490 | 7/29/2021 8:46:16 AM | ||||||||||||||||||||||||||||||||||
| 466864 | 8492 | 7/29/2021 8:44:09 AM | 7/29/2021 8:44:29 AM | IVR call: statement | Received call for statement for account 10419580 sent message: 1353 | 8 | 2 | 7489 | 79 | 79 | 7/29/2021 8:44:29 AM | 117082 | |||||||||||||||||||||||||||||
| 466862 | 8491 | 7/29/2021 8:43:45 AM | 7/29/2021 8:44:08 AM | IVR call: statement | Received call for statement for account 10416973 sent message: 1352 | 8 | 2 | 7488 | 79 | 79 | 7/29/2021 8:44:08 AM | 117081 | |||||||||||||||||||||||||||||
| 466856 | 8490 | 7/29/2021 8:42:10 AM | 7/29/2021 8:42:38 AM | IVR call: statement | Received call for statement for account 10166403 sent message: 1351 | 8 | 2 | 7487 | 79 | 79 | 7/29/2021 8:42:38 AM | 117080 | |||||||||||||||||||||||||||||
| 8482 | 7/29/2021 8:41:59 AM | 11/21/2022 11:54:07 AM | Water query | High consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> Account is charged interims which is a automated reversal once readings are captured and processed. Reading update requested and will reverse interim charges once processed.</div> | 27 | 3 | 5655 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-29T08:43:54.602Z"}] | 1 | 67 | 11/21/2022 11:54:07 AM | 140023 | 8 | 8 | ||||||||||||||||||||||
| 466852 | 8490 | 7/29/2021 8:41:06 AM | 7/29/2021 8:41:07 AM | IVR call:$35 | Received call for $563 for account 10166403 | 7487 | 7/29/2021 8:41:07 AM | ||||||||||||||||||||||||||||||||||
| 466836 | 8488 | 7/29/2021 8:37:29 AM | 7/29/2021 8:37:51 AM | IVR call: statement | Received call for statement for account 10429741 sent message: 1350 | 8 | 2 | 7485 | 79 | 79 | 7/29/2021 8:37:51 AM | 117079 | |||||||||||||||||||||||||||||
| 466829 | 8489 | 7/29/2021 8:35:59 AM | 7/29/2021 8:36:22 AM | IVR call: statement | Received call for statement for account 10180124 sent message: 1349 | 8 | 2 | 7486 | 79 | 79 | 7/29/2021 8:36:22 AM | 117078 | |||||||||||||||||||||||||||||
| 466822 | 8488 | 7/29/2021 8:34:08 AM | 7/29/2021 8:34:09 AM | IVR call: balance | Received call for balance for account 10429741 undefined | 7 | 2 | 7485 | 78 | 78 | 7/29/2021 8:34:09 AM | ||||||||||||||||||||||||||||||
| 466819 | 8487 | 7/29/2021 8:32:39 AM | 7/29/2021 8:32:41 AM | IVR call: balance | Received call for balance for account 10047371 undefined | 7 | 2 | 7484 | 78 | 78 | 7/29/2021 8:32:41 AM | ||||||||||||||||||||||||||||||
| 466815 | 8485 | 7/29/2021 8:31:04 AM | 7/29/2021 8:31:38 AM | IVR call: statement | Received call for statement for account 10367469 sent message: 1348 | 8 | 2 | 7482 | 79 | 79 | 7/29/2021 8:31:38 AM | 117077 | |||||||||||||||||||||||||||||
| 466805 | 8486 | 7/29/2021 8:28:26 AM | 7/29/2021 8:28:49 AM | IVR call: statement | Received call for statement for account 10276830 sent message: 1347 | 8 | 2 | 7483 | 79 | 79 | 7/29/2021 8:28:49 AM | 117076 | |||||||||||||||||||||||||||||
| 466800 | 8485 | 7/29/2021 8:27:30 AM | 7/29/2021 8:27:30 AM | IVR call:$34 | Received call for $562 for account 10367469 | 7482 | 7/29/2021 8:27:30 AM |