Details

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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
8482
LatestTicket
CreatedAt
7/29/2021 8:41:59 AM
UpdatedAt
11/21/2022 11:54:07 AM
Subject
Water query
Description
High consumption<div><br></div><div><b><u>QRC RESPONSE:</u></b> Account is charged interims which is a automated reversal once readings are captured and processed. Reading update requested and will reverse interim charges once processed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5655
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-29T08:43:54.602Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/21/2022 11:54:07 AM
Thread
140023
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8