Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 467259 | 7137 | 7/29/2021 11:30:02 AM | 7/29/2021 11:30:04 AM | IVR call: balance | Received call for balance for account 10239695 undefined | 7 | 2 | 6226 | 78 | 78 | 7/29/2021 11:30:04 AM | ||||||||||||||||||||||||||||||
| 467234 | 8521 | 7/29/2021 11:06:46 AM | 7/29/2021 11:07:21 AM | IVR call: statement | Received call for statement for account 10010355 sent message: 1381 | 8 | 2 | 7516 | 79 | 79 | 7/29/2021 11:07:21 AM | 117110 | |||||||||||||||||||||||||||||
| 467222 | 8520 | 7/29/2021 10:55:56 AM | 7/29/2021 10:56:46 AM | IVR call: statement | Received call for statement for account 10069242 sent message: 1380 | 8 | 2 | 7515 | 79 | 79 | 7/29/2021 10:56:46 AM | 117109 | |||||||||||||||||||||||||||||
| 467207 | 5305 | 7/29/2021 10:52:33 AM | 7/29/2021 10:52:34 AM | IVR call: balance | Received call for balance for account 10045509 undefined | 7 | 2 | 4478 | 78 | 78 | 7/29/2021 10:52:34 AM | ||||||||||||||||||||||||||||||
| 467203 | 5305 | 7/29/2021 10:51:30 AM | 7/29/2021 10:51:31 AM | IVR call: balance | Received call for balance for account 10045509 undefined | 7 | 2 | 4478 | 78 | 78 | 7/29/2021 10:51:31 AM | ||||||||||||||||||||||||||||||
| 467193 | 6521 | 7/29/2021 10:50:16 AM | 7/29/2021 10:51:06 AM | IVR call: statement | Received call for statement for account 10047790 sent message: 1379 | 8 | 2 | 247 | 79 | 79 | 7/29/2021 10:51:06 AM | 117108 | |||||||||||||||||||||||||||||
| 8519 | 7/29/2021 10:49:54 AM | 11/17/2022 1:34:14 PM | High Consumption | CURRENT READING - 4151<div><br></div><div>QRC RESPONSE: Possible leak,to call consumer and request to check for leaks,if spotted a leak letter is requested.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer needs to log a new query if they had any leaks repaired, query closed due to insufficient information.</div> | 27 | 3 | 7514 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-29T10:49:57.133Z"}] | 1 | 67 | 11/17/2022 1:34:13 PM | 8 | 8 | |||||||||||||||||||||||
| 467191 | 8518 | 7/29/2021 10:47:10 AM | 7/29/2021 10:47:12 AM | IVR call: balance | Received call for balance for account 10038635 undefined | 7 | 2 | 7513 | 78 | 78 | 7/29/2021 10:47:12 AM | ||||||||||||||||||||||||||||||
| 467186 | 8518 | 7/29/2021 10:46:20 AM | 7/29/2021 10:46:20 AM | IVR call: balance | Received call for balance for account 10038635 undefined | 7 | 2 | 7513 | 78 | 78 | 7/29/2021 10:46:20 AM | ||||||||||||||||||||||||||||||
| 467184 | 4951 | 7/29/2021 10:45:23 AM | 7/29/2021 10:45:54 AM | IVR call: statement | Received call for statement for account 10114827 sent message: 1378 | 8 | 2 | 4142 | 79 | 79 | 7/29/2021 10:45:54 AM | 117107 | |||||||||||||||||||||||||||||
| 467181 | 8518 | 7/29/2021 10:44:40 AM | 7/29/2021 10:45:54 AM | IVR call: statement | Received call for statement for account 10038635 sent message: 1377 | 8 | 2 | 7513 | 79 | 79 | 7/29/2021 10:45:54 AM | 117106 | |||||||||||||||||||||||||||||
| 467179 | 4951 | 7/29/2021 10:44:18 AM | 7/29/2021 10:45:19 AM | IVR call: statement | Received call for statement for account 10114827 sent message: 1376 | 8 | 2 | 4142 | 79 | 79 | 7/29/2021 10:45:19 AM | 117105 | |||||||||||||||||||||||||||||
| 467177 | 8518 | 7/29/2021 10:43:43 AM | 7/29/2021 10:43:44 AM | IVR call: balance | Received call for balance for account 10038635 undefined | 7 | 2 | 7513 | 78 | 78 | 7/29/2021 10:43:44 AM | ||||||||||||||||||||||||||||||
| 467178 | 4951 | 7/29/2021 10:43:40 AM | 7/29/2021 10:43:41 AM | IVR call: balance | Received call for balance for account 10114827 undefined | 7 | 2 | 4142 | 78 | 78 | 7/29/2021 10:43:41 AM | ||||||||||||||||||||||||||||||
| 467160 | 6852 | 7/29/2021 10:33:53 AM | 7/29/2021 10:33:55 AM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 | 78 | 7/29/2021 10:33:55 AM | ||||||||||||||||||||||||||||||
| 467161 | 7205 | 7/29/2021 10:33:46 AM | 7/29/2021 10:34:09 AM | IVR call: statement | Received call for statement for account 10427448 sent message: 1375 | 8 | 2 | 6291 | 79 | 79 | 7/29/2021 10:34:09 AM | 117104 | |||||||||||||||||||||||||||||
| 467158 | 8517 | 7/29/2021 10:33:29 AM | 7/29/2021 10:33:31 AM | IVR call: balance | Received call for balance for account 10362709 undefined | 7 | 2 | 7512 | 78 | 78 | 7/29/2021 10:33:31 AM | ||||||||||||||||||||||||||||||
| 467153 | 7287 | 7/29/2021 10:31:32 AM | 7/29/2021 10:32:02 AM | IVR call: statement | Received call for statement for account 10045519 sent message: 1374 | 8 | 2 | 3773 | 79 | 79 | 7/29/2021 10:32:02 AM | 117103 | |||||||||||||||||||||||||||||
| 467152 | 6852 | 7/29/2021 10:31:22 AM | 7/29/2021 10:31:24 AM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 | 78 | 7/29/2021 10:31:24 AM | ||||||||||||||||||||||||||||||
| 467149 | 8516 | 7/29/2021 10:30:32 AM | 7/29/2021 10:30:44 AM | IVR call: statement | Received call for statement for account 10427748 undefined | 7511 | 7/29/2021 10:30:44 AM |