Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 468779 | 7891 | 7/30/2021 12:13:46 PM | 7/30/2021 12:13:47 PM | IVR call: balance | Received call for balance for account 10387933 undefined | 7 | 2 | 6930 | 78 | 78 | 7/30/2021 12:13:47 PM | ||||||||||||||||||||||||||||||
| 468775 | 7890 | 7/30/2021 12:09:54 PM | 7/30/2021 12:09:55 PM | IVR call: balance | Received call for balance for account 10328926 undefined | 7 | 2 | 6929 | 78 | 78 | 7/30/2021 12:09:55 PM | ||||||||||||||||||||||||||||||
| 468770 | 7889 | 7/30/2021 12:08:18 PM | 7/30/2021 12:08:20 PM | IVR call: balance | Received call for balance for account 10389587 undefined | 7 | 2 | 6928 | 78 | 78 | 7/30/2021 12:08:20 PM | ||||||||||||||||||||||||||||||
| 468766 | 7016 | 7/30/2021 12:07:46 PM | 7/30/2021 12:08:12 PM | IVR call: statement | Received call for statement for account 10037829 sent message: 1435 | 8 | 2 | 6114 | 79 | 79 | 7/30/2021 12:08:12 PM | 117164 | |||||||||||||||||||||||||||||
| 468768 | 7105 | 7/30/2021 12:06:18 PM | 7/30/2021 12:06:37 PM | IVR call: statement | Received call for statement for account 10037887 sent message: 1434 | 8 | 2 | 6197 | 79 | 79 | 7/30/2021 12:06:37 PM | 117163 | |||||||||||||||||||||||||||||
| 468765 | 7889 | 7/30/2021 12:06:11 PM | 7/30/2021 12:06:12 PM | IVR call: balance | Received call for balance for account 10389587 undefined | 7 | 2 | 6928 | 78 | 78 | 7/30/2021 12:06:12 PM | ||||||||||||||||||||||||||||||
| 468762 | 8589 | 7/30/2021 12:05:29 PM | 7/30/2021 12:05:54 PM | IVR call: statement | Received call for statement for account 10349849 sent message: 1433 | 8 | 2 | 7577 | 79 | 79 | 7/30/2021 12:05:54 PM | 117162 | |||||||||||||||||||||||||||||
| 468757 | 8589 | 7/30/2021 12:04:20 PM | 7/30/2021 12:04:21 PM | IVR call: balance | Received call for balance for account 10349849 undefined | 7 | 2 | 7577 | 78 | 78 | 7/30/2021 12:04:21 PM | ||||||||||||||||||||||||||||||
| 468754 | 7889 | 7/30/2021 12:03:11 PM | 7/30/2021 12:03:13 PM | IVR call: balance | Received call for balance for account 10389587 undefined | 7 | 2 | 6928 | 78 | 78 | 7/30/2021 12:03:13 PM | ||||||||||||||||||||||||||||||
| 468748 | 8588 | 7/30/2021 12:01:34 PM | 2/7/2022 9:54:53 AM | IVR call: statement | Received call for statement for account 10014536 sent message: 1432 | 8 | 2 | 7576 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2022-02-07T09:54:53.946Z"}] | 79 | 2/7/2022 9:54:53 AM | 117161 | 18 | |||||||||||||||||||||||||||
| 468747 | 8586 | 7/30/2021 12:00:36 PM | 8/15/2021 8:39:40 AM | IVR call: balance | Received call for balance for account 10159746 undefined <div>last reading 05/2021,current reading requested.</div> | 7 | 2 | 1348 | 78 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:38:54.437Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:39:41.430Z"}] | 78 | 8/15/2021 8:39:40 AM | 12 | ||||||||||||||||||||||||||||
| 468745 | 8588 | 7/30/2021 12:00:23 PM | 7/30/2021 12:00:24 PM | IVR call:$48 | Received call for $576 for account 10014536 | 7576 | 7/30/2021 12:00:24 PM | ||||||||||||||||||||||||||||||||||
| 468739 | 7376 | 7/30/2021 11:56:17 AM | 7/30/2021 11:56:19 AM | IVR call: balance | Received call for balance for account 10020026 undefined | 7 | 2 | 6450 | 78 | 78 | 7/30/2021 11:56:19 AM | ||||||||||||||||||||||||||||||
| 8587 | 7/30/2021 11:54:15 AM | 8/1/2022 10:57:41 AM | Previous owner | Debtor is the previous owner. This is now BCMM's property.<div><p class="MsoNormal"><b>Can you please transfer services from account no 10027760 and 10283525 to owners account 10286332.</b><o:p></o:p></p> <p class="MsoNormal"><o:p><b><u>QRC RESPONSE</u></b>:</o:p></p><p class="MsoNormal">Owner acc: 10286332 reflects as BCMM owned. Rates Department to verify ownership as this is a possible lease account.</p><p class="MsoNormal"><br></p></div> | 30 | 3 | 7575 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-30T11:54:17.813Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:33:30.431Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:09:46.691Z"}] | 6 | 122 | 230 | 3 | |||||||||||||||||||||||||
| 468735 | 8586 | 7/30/2021 11:54:09 AM | 7/30/2021 11:54:35 AM | IVR call: statement | Received call for statement for account 10159746 sent message: 1431 | 8 | 2 | 1348 | 79 | 79 | 7/30/2021 11:54:35 AM | 117160 | |||||||||||||||||||||||||||||
| 468730 | 8586 | 7/30/2021 11:51:48 AM | 7/30/2021 11:51:50 AM | IVR call: balance | Received call for balance for account 10159746 undefined | 7 | 2 | 1348 | 78 | 78 | 7/30/2021 11:51:50 AM | ||||||||||||||||||||||||||||||
| 468728 | 8585 | 7/30/2021 11:50:53 AM | 7/30/2021 11:51:13 AM | IVR call: statement | Received call for statement for account 10414297 sent message: 1430 | 8 | 2 | 7574 | 79 | 79 | 7/30/2021 11:51:13 AM | 117159 | |||||||||||||||||||||||||||||
| 468724 | 8585 | 7/30/2021 11:49:55 AM | 7/30/2021 11:49:56 AM | IVR call: balance | Received call for balance for account 10414297 undefined | 7 | 2 | 7574 | 78 | 78 | 7/30/2021 11:49:56 AM | ||||||||||||||||||||||||||||||
| 468721 | 8584 | 7/30/2021 11:48:48 AM | 7/30/2021 11:48:50 AM | IVR call: balance | Received call for balance for account 10384189 undefined | 7 | 2 | 7573 | 78 | 78 | 7/30/2021 11:48:50 AM | ||||||||||||||||||||||||||||||
| 468722 | 4588 | 7/30/2021 11:48:44 AM | 7/30/2021 11:48:46 AM | IVR call: balance | Received call for balance for account 10279626 undefined | 7 | 2 | 3903 | 78 | 78 | 7/30/2021 11:48:46 AM |