Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 468986 | 7391 | 7/30/2021 1:36:28 PM | 7/30/2021 1:36:30 PM | IVR call: balance | Received call for balance for account 10357805 undefined | 7 | 2 | 6463 | 78 | 78 | 7/30/2021 1:36:30 PM | ||||||||||||||||||||||||||||||
| 468984 | 8139 | 7/30/2021 1:35:59 PM | 7/30/2021 1:36:00 PM | IVR call: balance | Received call for balance for account 10247348 undefined | 7 | 2 | 4670 | 78 | 78 | 7/30/2021 1:36:00 PM | ||||||||||||||||||||||||||||||
| 468966 | 7387 | 7/30/2021 1:25:56 PM | 7/30/2021 1:25:57 PM | IVR call: balance | Received call for balance for account 10011322 undefined | 7 | 2 | 6458 | 78 | 78 | 7/30/2021 1:25:57 PM | ||||||||||||||||||||||||||||||
| 468950 | 8606 | 7/30/2021 1:19:08 PM | 7/30/2021 1:19:31 PM | IVR call: statement | Received call for statement for account 10184475 sent message: 1439 | 8 | 2 | 7590 | 79 | 79 | 7/30/2021 1:19:31 PM | 117168 | |||||||||||||||||||||||||||||
| 468944 | 8606 | 7/30/2021 1:18:27 PM | 7/30/2021 1:18:27 PM | IVR call:$50 | Received call for $578 for account 10184475 | 7590 | 7/30/2021 1:18:27 PM | ||||||||||||||||||||||||||||||||||
| 468940 | 5933 | 7/30/2021 1:18:21 PM | 7/30/2021 1:18:39 PM | IVR call: statement | Received call for statement for account 10392049 sent message: 1438 | 8 | 2 | 5070 | 79 | 79 | 7/30/2021 1:18:39 PM | 117167 | |||||||||||||||||||||||||||||
| 8605 | 7/30/2021 1:17:58 PM | 11/13/2022 1:26:23 PM | high water consumption | high water for June and July account 2021<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Consumption billed was affected by punitive tariff for period 2021 and there are no fault reports/ repairs done on water works system. Customer needs to advise if there were any plumbing done 2021 period. Based on assessment consumption had dropped 202112 therefore customer needs to log a new query with more information if there was any internal repairs done. Query resolved.</div> | 27 | 3 | 7591 | 5 | 2 | 23 | 1 | 67 | 1 | 67 | 11/13/2022 1:26:22 PM | 8 | 8 | ||||||||||||||||||||||||
| 468938 | 8606 | 7/30/2021 1:17:45 PM | 7/30/2021 1:17:46 PM | IVR call: balance | Received call for balance for account 10184475 undefined | 7 | 2 | 7590 | 78 | 78 | 7/30/2021 1:17:46 PM | ||||||||||||||||||||||||||||||
| 468934 | 8524 | 7/30/2021 1:16:17 PM | 7/30/2021 1:16:48 PM | IVR call: statement | Received call for statement for account 10094040 sent message: 1437 | 8 | 2 | 7519 | 79 | 79 | 7/30/2021 1:16:48 PM | 117166 | |||||||||||||||||||||||||||||
| 468931 | 8524 | 7/30/2021 1:15:10 PM | 7/30/2021 1:15:12 PM | IVR call: balance | Received call for balance for account 10094040 undefined | 7 | 2 | 7519 | 78 | 78 | 7/30/2021 1:15:12 PM | ||||||||||||||||||||||||||||||
| 468916 | 8604 | 7/30/2021 1:10:56 PM | 7/30/2021 1:11:14 PM | IVR call: meter-reading | Received call for meter-reading for account 10387235 Meter reading: [686] Meter type: [water] | 10 | 2 | 7589 | 81 | 81 | |||||||||||||||||||||||||||||||
| 468908 | 7144 | 7/30/2021 1:06:34 PM | 7/30/2021 1:06:35 PM | IVR call: balance | Received call for balance for account 20538409 undefined | 7 | 2 | 6233 | 78 | 78 | 7/30/2021 1:06:35 PM | ||||||||||||||||||||||||||||||
| 468905 | 7360 | 7/30/2021 1:05:49 PM | 7/30/2021 1:06:14 PM | IVR call: statement | Received call for statement for account 10286776 undefined | 6434 | 7/30/2021 1:06:14 PM | ||||||||||||||||||||||||||||||||||
| 468902 | 8603 | 7/30/2021 1:05:24 PM | 7/30/2021 1:05:26 PM | IVR call: balance | Received call for balance for account 20136058 undefined | 7 | 2 | 7588 | 78 | 78 | 7/30/2021 1:05:26 PM | ||||||||||||||||||||||||||||||
| 8602 | 7/30/2021 1:04:56 PM | 3/28/2022 7:23:36 AM | water | <br><b>Meter Reading:</b> [Double charged] with Old and new meter ,investigate. | 10 | 2 | 7587 | 23 | 81 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-07-30T13:03:22.159Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T10:37:15.136Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T10:39:10.434Z"}] | 81 | 230 | |||||||||||||||||||||||||||||
| 8601 | 7/30/2021 12:58:47 PM | 11/13/2022 7:01:07 AM | Previous owner | Property now belongs to ECDC.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account query sent to Inland region for assistance as there is no ownership change, the query relates to Tenant/Owner account termination.</div> | 30 | 3 | 7586 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-07-30T12:58:49.387Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:08:37.253Z"}] | 6 | 107 | 8 | |||||||||||||||||||||||||
| 468889 | 8600 | 7/30/2021 12:58:02 PM | 7/30/2021 12:58:04 PM | IVR call: balance | Received call for balance for account 10038404 undefined | 7 | 2 | 7585 | 78 | 78 | 7/30/2021 12:58:04 PM | ||||||||||||||||||||||||||||||
| 468882 | 8572 | 7/30/2021 12:55:50 PM | 7/30/2021 12:55:50 PM | IVR call: balance | Received call for balance for account 10385644 undefined | 7 | 2 | 7561 | 78 | 78 | 7/30/2021 12:55:50 PM | ||||||||||||||||||||||||||||||
| 468876 | 7390 | 7/30/2021 12:53:58 PM | 7/30/2021 12:53:59 PM | IVR call: balance | Received call for balance for account 10367839 undefined | 7 | 2 | 6462 | 78 | 78 | 7/30/2021 12:53:59 PM | ||||||||||||||||||||||||||||||
| 468871 | 8599 | 7/30/2021 12:53:02 PM | 5/12/2022 10:13:17 AM | IVR call: balance | Received call for balance for account 10366546 undefined | 7 | 2 | 5773 | 78 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2022-05-12T10:13:13.964Z"}] | 78 | 5/12/2022 10:13:17 AM | 10 |