Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 469619 | 5337 | 7/31/2021 8:45:47 AM | 7/31/2021 8:45:48 AM | IVR call: balance | Received call for balance for account 10165160 undefined | 7 | 2 | 4504 | 78 | 78 | 7/31/2021 8:45:48 AM | ||||||||||||||||||||||||||||||
| 469617 | 5129 | 7/31/2021 8:42:23 AM | 7/31/2021 8:42:25 AM | IVR call: balance | Received call for balance for account 10026663 undefined | 7 | 2 | 4309 | 78 | 78 | 7/31/2021 8:42:25 AM | ||||||||||||||||||||||||||||||
| 469591 | 8617 | 7/31/2021 8:20:36 AM | 7/31/2021 8:20:37 AM | IVR call: balance | Received call for balance for account 10375228 undefined | 7 | 2 | 7601 | 78 | 78 | 7/31/2021 8:20:37 AM | ||||||||||||||||||||||||||||||
| 469568 | 5567 | 7/31/2021 8:11:20 AM | 7/31/2021 8:11:21 AM | IVR call: balance | Received call for balance for account 20009451 undefined | 7 | 2 | 4731 | 78 | 78 | 7/31/2021 8:11:21 AM | ||||||||||||||||||||||||||||||
| 469563 | 5567 | 7/31/2021 8:09:52 AM | 7/31/2021 8:10:21 AM | IVR call: statement | Received call for statement for account 20009451 sent message: 1447 | 8 | 2 | 4731 | 79 | 79 | 7/31/2021 8:10:21 AM | 117176 | |||||||||||||||||||||||||||||
| 469548 | 8616 | 7/31/2021 7:44:01 AM | 7/31/2021 7:44:33 AM | IVR call: statement | Received call for statement for account 20339555 sent message: 1446 | 8 | 2 | 7600 | 79 | 79 | 7/31/2021 7:44:33 AM | 117175 | |||||||||||||||||||||||||||||
| 469540 | 7524 | 7/31/2021 7:36:42 AM | 7/31/2021 7:36:44 AM | IVR call: balance | Received call for balance for account 10162085 undefined | 7 | 2 | 6580 | 78 | 78 | 7/31/2021 7:36:44 AM | ||||||||||||||||||||||||||||||
| 8615 | 7/31/2021 6:25:55 AM | 4/13/2023 8:12:10 AM | Water query | High consumption<br><b>Journal Amount</b>: [55079.02]<div><br></div><div>Six months policy adjustment done.</div><br/><b>Journal Number</b>: [240087] | 24 | 3 | 7599 | 4 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-31T06:28:15.086Z"}] | 1 | 67 | 133509 | 15 | ||||||||||||||||||||||||
| 469412 | 6301 | 7/31/2021 6:16:53 AM | 7/31/2021 6:16:54 AM | IVR call: balance | Received call for balance for account 10225030 undefined | 7 | 2 | 5424 | 78 | 78 | 7/31/2021 6:16:54 AM | ||||||||||||||||||||||||||||||
| 469404 | 5548 | 7/31/2021 6:16:27 AM | 7/31/2021 6:16:29 AM | IVR call: balance | Received call for balance for account 10036229 undefined | 7 | 2 | 4714 | 78 | 78 | 7/31/2021 6:16:29 AM | ||||||||||||||||||||||||||||||
| 469405 | 6301 | 7/31/2021 6:15:42 AM | 7/31/2021 6:15:44 AM | IVR call: balance | Received call for balance for account 10225030 undefined | 7 | 2 | 5424 | 78 | 78 | 7/31/2021 6:15:44 AM | ||||||||||||||||||||||||||||||
| 469381 | 4655 | 7/31/2021 6:05:18 AM | 7/31/2021 6:05:46 AM | IVR call: statement | Received call for statement for account 20454893 sent message: 1445 | 8 | 2 | 3940 | 79 | 79 | 7/31/2021 6:05:46 AM | 117174 | |||||||||||||||||||||||||||||
| 469379 | 4654 | 7/31/2021 6:04:01 AM | 7/31/2021 6:04:29 AM | IVR call: statement | Received call for statement for account 20452261 sent message: 1444 | 8 | 2 | 3939 | 79 | 79 | 7/31/2021 6:04:29 AM | 117173 | |||||||||||||||||||||||||||||
| 469376 | 4655 | 7/31/2021 6:03:10 AM | 7/31/2021 6:03:12 AM | IVR call: balance | Received call for balance for account 20454893 undefined | 7 | 2 | 3940 | 78 | 78 | 7/31/2021 6:03:12 AM | ||||||||||||||||||||||||||||||
| 469373 | 4654 | 7/31/2021 6:02:09 AM | 7/31/2021 6:02:11 AM | IVR call: balance | Received call for balance for account 20452261 undefined | 7 | 2 | 3939 | 78 | 78 | 7/31/2021 6:02:11 AM | ||||||||||||||||||||||||||||||
| 469372 | 4654 | 7/31/2021 6:01:05 AM | 7/31/2021 6:01:06 AM | IVR call: balance | Received call for balance for account 20452261 undefined | 7 | 2 | 3939 | 78 | 78 | 7/31/2021 6:01:06 AM | ||||||||||||||||||||||||||||||
| 8614 | 7/31/2021 5:44:59 AM | 11/13/2022 11:05:10 AM | Water query | High consumption<div><br></div><div>QRC RESPONSE: Possible leak. Further investigation to be done.</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> No confirmation of leak repairs done with a receipt/affidavit for plumbing done and no reports on water works side of any repairs done. Query closed, customer needs to lo a new query with more information and check for internal faults.</div> | 27 | 3 | 7598 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-07-31T05:46:05.179Z"}] | 1 | 67 | 11/13/2022 11:05:10 AM | 8 | 8 | |||||||||||||||||||||||
| 469369 | 4847 | 7/31/2021 5:37:17 AM | 7/31/2021 5:37:18 AM | IVR call: balance | Received call for balance for account 10008964 undefined | 7 | 2 | 4067 | 78 | 78 | 7/31/2021 5:37:18 AM | ||||||||||||||||||||||||||||||
| 469368 | 4847 | 7/31/2021 5:36:14 AM | 7/31/2021 5:36:15 AM | IVR call: balance | Received call for balance for account 10008964 undefined | 7 | 2 | 4067 | 78 | 78 | 7/31/2021 5:36:15 AM | ||||||||||||||||||||||||||||||
| 469364 | 7960 | 7/31/2021 5:19:08 AM | 7/31/2021 5:19:36 AM | IVR call: statement | Received call for statement for account 10341441 sent message: 1443 | 8 | 2 | 6996 | 79 | 79 | 7/31/2021 5:19:36 AM | 117172 |