Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 471452 | 8043 | 8/2/2021 9:51:07 AM | 8/2/2021 9:51:08 AM | IVR call: balance | Received call for balance for account 10381121 undefined | 7 | 2 | 7077 | 78 | 78 | 8/2/2021 9:51:08 AM | ||||||||||||||||||||||||||||||
| 471451 | 8652 | 8/2/2021 9:50:45 AM | 11/11/2021 8:29:41 AM | IVR call: balance | Received call for balance for account 10280420 undefined | 7 | 2 | 7635 | 78 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-11-11T08:28:29.048Z"}] | 78 | 11/11/2021 8:29:41 AM | 18 | ||||||||||||||||||||||||||||
| 471449 | 8634 | 8/2/2021 9:49:45 AM | 8/2/2021 9:50:12 AM | IVR call: statement | Received call for statement for account 10018041 sent message: 1461 | 8 | 2 | 7618 | 79 | 79 | 8/2/2021 9:50:12 AM | 117190 | |||||||||||||||||||||||||||||
| 471447 | 5069 | 8/2/2021 9:47:32 AM | 8/2/2021 9:47:34 AM | IVR call: balance | Received call for balance for account 10037558 undefined | 7 | 2 | 4251 | 78 | 78 | 8/2/2021 9:47:34 AM | ||||||||||||||||||||||||||||||
| 471444 | 8651 | 8/2/2021 9:44:53 AM | 8/2/2021 9:45:15 AM | IVR call: statement | Received call for statement for account 10160055 sent message: 1460 | 8 | 2 | 7634 | 79 | 79 | 8/2/2021 9:45:15 AM | 117189 | |||||||||||||||||||||||||||||
| 8650 | 8/2/2021 9:44:10 AM | 10/23/2022 9:29:51 AM | Reading Update Request | INSTALLATION READING DATES <div><br></div><div><b><u>QRC RESPONSE: </u></b>Insufficient information provided to assess query, customer needs to log a new query with more information and on period queried. Query closed</div> | 27 | 3 | 7633 | 12 | 4 | 23 | 1 | 47 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-02T09:46:05.467Z"}] | 1 | 47 | 10/23/2022 9:29:51 AM | 8 | 8 | |||||||||||||||||||||||
| 471443 | 7475 | 8/2/2021 9:43:43 AM | 8/2/2021 9:43:44 AM | IVR call: balance | Received call for balance for account 10063478 undefined | 7 | 2 | 6535 | 78 | 78 | 8/2/2021 9:43:44 AM | ||||||||||||||||||||||||||||||
| 471436 | 7475 | 8/2/2021 9:41:53 AM | 8/2/2021 9:41:55 AM | IVR call: balance | Received call for balance for account 10063478 undefined | 7 | 2 | 6535 | 78 | 78 | 8/2/2021 9:41:55 AM | ||||||||||||||||||||||||||||||
| 471430 | 7311 | 8/2/2021 9:36:55 AM | 8/2/2021 9:36:56 AM | IVR call: balance | Received call for balance for account 20574848 undefined | 7 | 2 | 6388 | 78 | 78 | 8/2/2021 9:36:56 AM | ||||||||||||||||||||||||||||||
| 471429 | 8089 | 8/2/2021 9:36:31 AM | 8/2/2021 9:36:32 AM | IVR call: balance | Received call for balance for account 10406709 undefined | 7 | 2 | 7119 | 78 | 78 | 8/2/2021 9:36:32 AM | ||||||||||||||||||||||||||||||
| 471426 | 7309 | 8/2/2021 9:36:05 AM | 8/2/2021 9:36:07 AM | IVR call: balance | Received call for balance for account 20015705 undefined | 7 | 2 | 6386 | 78 | 78 | 8/2/2021 9:36:07 AM | ||||||||||||||||||||||||||||||
| 471425 | 8089 | 8/2/2021 9:34:58 AM | 8/2/2021 9:35:15 AM | IVR call: statement | Received call for statement for account 10406709 sent message: 1459 | 8 | 2 | 7119 | 79 | 79 | 8/2/2021 9:35:15 AM | 117188 | |||||||||||||||||||||||||||||
| 471423 | 7309 | 8/2/2021 9:34:32 AM | 8/2/2021 9:34:33 AM | IVR call: balance | Received call for balance for account 20015705 undefined | 7 | 2 | 6386 | 78 | 78 | 8/2/2021 9:34:33 AM | ||||||||||||||||||||||||||||||
| 471407 | 8648 | 8/2/2021 9:29:20 AM | 8/2/2021 9:29:21 AM | IVR call: balance | Received call for balance for account 10418273 undefined | 7 | 2 | 7632 | 78 | 78 | 8/2/2021 9:29:21 AM | ||||||||||||||||||||||||||||||
| 471404 | 8647 | 8/2/2021 9:29:16 AM | 8/2/2021 9:29:16 AM | IVR call:$58 | Received call for $586 for account 10021388 | 2540 | 8/2/2021 9:29:16 AM | ||||||||||||||||||||||||||||||||||
| 471392 | 7218 | 8/2/2021 9:26:10 AM | 8/2/2021 9:26:12 AM | IVR call: balance | Received call for balance for account 10365887 undefined | 7 | 2 | 6300 | 78 | 78 | 8/2/2021 9:26:12 AM | ||||||||||||||||||||||||||||||
| 471382 | 8647 | 8/2/2021 9:20:35 AM | 8/2/2021 9:20:37 AM | IVR call: balance | Received call for balance for account 10021388 undefined | 7 | 2 | 2540 | 78 | 78 | 8/2/2021 9:20:37 AM | ||||||||||||||||||||||||||||||
| 471379 | 7874 | 8/2/2021 9:18:39 AM | 8/2/2021 9:18:40 AM | IVR call: balance | Received call for balance for account 10285180 undefined | 7 | 2 | 6914 | 78 | 78 | 8/2/2021 9:18:40 AM | ||||||||||||||||||||||||||||||
| 471375 | 8647 | 8/2/2021 9:18:11 AM | 8/2/2021 9:18:12 AM | IVR call: balance | Received call for balance for account 10021388 undefined | 7 | 2 | 2540 | 78 | 78 | 8/2/2021 9:18:12 AM | ||||||||||||||||||||||||||||||
| 471377 | 7873 | 8/2/2021 9:17:42 AM | 8/2/2021 9:17:43 AM | IVR call: balance | Received call for balance for account 10371099 undefined | 7 | 2 | 6913 | 78 | 78 | 8/2/2021 9:17:43 AM |